Quality Window & Door

Quality Window and Door is the company that my wife and I used to install our Tuscany Series Sliding Glass door for our HOA condo. Joe was very professional on the phone and had advance knowledge on the product and dealing with our HOA staff from the Condo. The door took a bit longer to arrive due to (requesting a higher quality door and the need for the frame to be painted white). Joe and his staff installed it the next day that it arrived into his shop. Overall, we are very satisfied with the door and how easily it runs along its tracks. The best piece is that the door comes with a full time warranty.

If there were a way to write a review & not give any stars, I would give Quality Window & Door zero stars.
I unfortunately had to go with an HOA approved window installer & this was who the HOA recommended.
After 5 years of not being able to get some of the windows they installed to stop leaking, they sent me a letter saying they used 40 year chalk (their typo not mine) & to stop calling them.
I have never been so disappointed or disgusted with a company.
I am glad that some people have had good luck with them, but my experience was deplorable.
Joe seemed nice before the money exchanged hands, but once the work was done poorly, he never actually corrected the problem (at one point he even told me the double panes windows his company had installed weren’t supposed to keep rain out if it was accompanied by wind!).
At this point most of us that were duped by this company have had to take additional measures to make our windows actually protect against wind and rain.
If at all possible, I recommend not using this company.

Joe and our new front door are quality!
After going to the big home improvement stores and not being able to get anyone to help us (evidently one guy works the mill works department and if he’s on lunch, you’re screwed) we decided to go with Quality as they offered a better quality door in the exact style we wanted for the same price as the big guys.
Once the door came in about a month later, Joe and Russell came over to install our new door, haul away the old one, and did the trim on the inside and outside for about $ 600 (not including the price of the door itself).
Definitely using them again once we are ready to do the garage door.

If you are looking to come home from work, only to sit at around waiting for them to show up to provide you with an estimate only never to show. Then this place is for you! Not even a single call with at least an attempt of an excuse.
I thought about calling to check in on them after 2 hours but I figured if they want the business they should be more responsible.

I purchased all new home windows in 2000 from Frank at Quality Window and Door, including 2 sets of French Doors with special etched glass panels.
The windows and doors were manufactured by Superior Windows and Doors, which is a company I DO NOT RECOMMEND.
First of all, the Installation performed was shoddy… the installers left gluey yellow residue along all the sills and on the white vinyl, which is still there today.
By 2007, one of the glass panels in one set of French Doors had «ghosted», which means the seal between the double panes was not sealed correctly during manufacturing and therefore dirt and condensation got between the panels and made the glass cloudy/​dirty on the inside, which was not cleanable and ruined the look of the doors.
Trying to get a replacement panel was a nightmare. I made numerous calls to both Quality and Superior and had alot of difficulty getting resolution. Both companies tried to place the weight on the other and neither wanted to help because the doors only had 1 year left under warranty.
Additionally, Superior had actually RETIRED the pattern on my etched glass and said they no longer had the pattern in their files and could not reproduce it. Since I have two sets of these etched doors in my living room, side by side, this was unacceptable!!! I called Anderson and Milgard, both of whom assured me that if I had purchased the doors from them, they would be able to replace patterns for LIFE.
It took several calls, finally getting to the highest person in the Superior management chain in order to get resolution. They sent out a technician to trace the pattern on tracing paper… they created 2 replacement glass panels and they (knowing that I would have to pay for it or my insurance would. I did not ask for a free replacement.. had the technician deliver them and install one for me as a replacement in my door. I have the other one stored in my garage, just in case i need it.
Last week, one of the panels in one of my French Doors shattered and broke into a million pieces, so I called Quality to order a new panel and an installation
Joe said that it would take several days to even get back to me, which I told him was unacceptable because I needed the broken door replaced as soon as possible. When he did call back, he left a msg informing me that Superior had LOST the pattern they had recreated 2 years ago… REALLY!!! and so I would have to pay $ 1600 to get the pattern redrawn, and the panel made and installed (½ the cost of the original French Doors!!!).
I called back and spoke with a women (Joe’s wife) who has absolutely no customer service skills. She proceeded to tell me a different story than the one Joe had left on the message and again told me that the pattern was lost and so I would have to pay $ 1600. I told her that i would not pay for Superior’s loss of the pattern (AGAIN!) …that it was their mistake., not mine. and that I would not pay $ 1600 for the panel… that was a ridiculously inflated price.
Joe called me back and was immediately defensive, just as his wife was… and showed his lack of customer service skills as well. He was angry that I had told him that I didn’t feel I was being treated well as their customer and that I felt they had no customer service skills.
As it stands, Joe has refused to assist me with the replacement panel and told me to go find another vendor that reps Superior. So, I am stuck with a broken panel on the $ 3700 doors that I purchased from his company in 2000. He is an horse’s ass and a terrible businessman.
As for Superior, DO NOT PURCHASE windows or doors from this manufacturer. Choose Anderson or Milgard instead.

Called Quality Window & Door because several of my windows had failed. Joe (the owner) was super nice and came to my home the following day to take a look. He is a really good guy and gave me excellent service and advice. I recommend highly.

Great guys!
I walked into the showroom and was immediately greeted by Joe. He was very nice and helpful — he told me all about double paned windows and showed me a couple options. I gave him the dimensions of my windows and asked for an estimate. He calculated some numbers, gave me a cost, and explained that it was just an estimate. He said he’d have to come by the house to give a more accurate estimation. The next day he was at my house looking at all my windows and doors.
Me, being a young and not so wealthy person, couldn’t afford to do the entire house at once. So, Joe helped me decide which door and windows should be done ASAP, and which could wait. Right then I signed some papers and paid ½ the total cost up front. The new windows and door would take a few weeks because Joe had to order me a special sized door.
In the end, I got 2 large windows and 1 special order sliding glass door for a couple grand. Joe and his people were very professional and super nice. I will definitely go back to them for the rest of my windows & doors.