Pump It Up

Very rude and inconsiderate staff. My daughter waited in line for 15 minutes for the rock climbing and right before her turn they said they were closing it ruining her experience and the time she could have spent on other activities

I absolutely love this place I have been here for free jump play as well as birthday parties and had a great time. My son loves the rock climbing wall. He also loves all the jumpies and the big huge slides. I like that there is an area for the parents and TV for the adults to watch. The party rooms are spacious and hold at least 50. The staff are really nice and helpful. I had my sons party there and it was really great. The only thing is it is a lil pricey.

The pizza was bad! Could not even find pepperoni on it! It was definitely pre heated not fresh! Kids had fun jumping but food was horrible! See photo!

Great place for a party, customer service was great my kid and friends had awesome time.
Friendly and always attentive.
I order pizzas, salads and veggie tray that my guest enjoyed it.
Thanks to the staff for great celebration

Just celebrated my daughters 6^th b’day and it was great very good and responsible staff very clean facility. Food is good. Parking is ok the place gets busy on weekends.

Had a better feel than the now closed Sunnyvale location. Kids had fun. Overall they did all the grunt work as well. Kids all had fun, staff was very helpful.

This place is awesome for kids and even «big kids» :-)
Our friend rented this place out for her son’s 5^th birthday.
I would say this can be great from 18 months to teens (or even adults … I had a fun time to climp on the things there :))
You have 3 rooms with inflatables. Every ²⁰⁄₂₅ minutes, you pass to another room with bigger inflatables.
The last one had a steep slide that my husband and daughter LOVED. It can be quite difficult to climb on it while holding a excited toddler :)
In each room, there is an area for the parents, with high tables and chairs — where you can chat and still have an eye on your kiddo. I think they are vending machines but you should definitely bring your own drink since choice is limited… Or maybe they should put some more vending options.
After that, you arrive at the «food room» — tables, benches are setup. With pizzas, drinks and cake.
All the 20 kids that were there seemed to have a great time… Parents too, to mingle, talk and not worry too much about kids hurting themselves.
I don’t know the price but they told me it is fair…
I will definitely rent it for our next kid’s Bday!
(And I was even thinking of doing it for mine lol)

My little niece chose this place for her 5^th birthday party! This place has some great rooms filled with slides and jumpers, and their staff are also very patient and very good with the kids judging from our experience here. Before the fun, the staff makes everyone watch a safety video and also introduces a little treasure hunt game!
After, they took our party to three different play rooms with different activities for everyone. They had slides, jumpers (different types in each room), rock climbing, and a mini interactive computer game. I also liked the little photo backdrop they had in one of the rooms!
I wish I remembered the names of the two staff members who were with us because they did a good job with the kids and also being interactive with everyone in our party. They had water readily available and the girl also took a bunch of awesome pictures during the event, which was shown on a slide show during the meal.
After the fun and all the jumping, we had lunch and were served variety of pizzas, garlic bread stick, salad, and drinks. I must say their pizzas were really good! It wasn’t oily like other kids’ places like Chuck E Cheese’s! The Hawaiian pizza and the BBQ were the best!
This place is a solid four stars. Easily could’ve been a 5 star rating but they forgot to bring out the chips we brought, so it was never served and a different girl in charge of the meal never bothered to check up on it.
Overall great venue!

If u have the Groupon deal, make sure you check or call them first because they only accept it on certain days, mostly on weekdays Wednesday-​Friday. Try to come in on the beginning of each session to get the most out of the deal.

WONDERFUL!
New slides and jumpers make this place clean and fun. Our kids love it here, the staff is friendly and the pizza and juice is always yummy. We can count on Pump It Up to host birthday parties for years to come. Our parents and kids love this place!
Thank you.

Another wonderful experience at Pump it Up! It can get pricey, but well worth it!
We’ve been going to Pump it Up for my daughter’s birthdays for the last 4 years. We’ve had it at Pump it Up Jr, and apparently this Pump it Up owned Pump it Up Jr. My daughter was getting too big for Pump it Up Jr, and decided to have it at the brand new Pump it Up. I have to say so much better than the Sunnyvale location. The rooms are better and bigger! From the moment we got in everyone was very friendly with helping us out with our party. They made sure our ice cream cake made it into the freezer, and gathered all our other stuff for our party.
Dino and James gathered up the kids for the safety video, and had everyone sing happy birthday to my daughter. Afterwards, they lead the kids to the room, and all our guest started playing. They also made sure the adults and kids were properly harnessed for the rock wall. Both Dino and James made sure everyone was was having a good time, and staying safe. They also made sure we had our water bottles in the room for whoever was thirsty. The kids and adults had a good time with everything they had going in the rooms. They did a wonderful job in all 3 bounce rooms.
Claudia was a wonderful room host. She had everything well organized. She asked me if I wanted to change anything, and I told her how she had everything set up was perfect. She was very attentive to the kids needs, as well as the adults. Claudia was very friendly, and just made sure everything was going smoothly.
Overall experience was wonderful. The staff is very professional, and made sure everyone had fun but staying safe.

Celebrated my daughter’s 4^th birthday here. This location is definitely a big improvement from the Sunnyvale location. It’s bright, spacious and offers more seating for parents. We had 36 adults and 18 kids and the total bill including tip was close to $ 700. It’s pricey, but worth the simplicity of having a kid’s birthday party where everyone, including the parents, are having a great time. The younger kids who weren’t able to climb up to the slides, enjoyed playing in the bubbles (extra cost) and driving the Little Tikes cars. The older kids, even the teens, enjoyed the challenge of running up the highest ramp in the 2^nd playroom. Most of the kids, even my 4 year old daughter, attempted and enjoyed the rock climbing walls.
I knocked this place down a star, because the pizzas were a big disappointment. I ordered 9 large pizzas for my group averaging about $ 18.50 per pizza. The pizzas were sliced into 12, however, they didn’t look like a large pizza. I’d say they were medium sized. Also, the pizzas were served on trays, and by the time we started eating, they were almost cold.
In addition, the photos they took weren’t that great. I think they were taken with an iPhone. Yes, it’s an option to purchase them, but I really don’t like throwing away photos.
The entire staff was incredibly nice and friendly. They do all the work, so as the party host, all you have to do is greet the guests and enjoy the party like everyone else… oh and pay the final bill!

Front desk lady was great and let our noece use the chalk board for birthday greeting for pictures even though we dodnt ask. Great job to Jeffery. Went with my superhero kids and Jeffery made sure we had enough items and also gave my niece (birthday girl) a bandaid when she got a little slide burn without us even asking. Good stuff and attentive staff.

Wow, what a great service! When it was time to celebrate my daughter’s 5^th birthday, I researched a myriad of venues and ended up opting for Pump it Up in Santa Clara. It is their new location that opened only a few months ago. Starting with booking the venue up until the check out process, it went as smooth as it ever gets.
All reps were incredibly courteous, helpful and friendly. They seemed to genuinely try to help you have the best experience with the place.
From the time we checked in, the manager rolled out the cart and offered to go to the parking lot to help us with all our stuff. It was very much appreciated. He asked for any specific instructions regarding some of our food items, and we were all set. We then were led to the first room and while we were waiting for other guests, the hosts entertained the birthday girl by climbing up with her.
We had the Pirate Theme and kids were excited to be little pirates. The whole process was very well organized, we got three arenas and spent equal amount of time in each of them. We did not feel rushed. The hosts continued to entertain the kids as needed.
About 10 minutes before we were to proceed to the party room for food, we were invited to check if the room was set up properly. The food was already delivered, the plates, juice, as well as the cake were set up. We also asked if we could have the music in the room, and they set up the speakers with very cute popular songs. Kids even got to dance after they finished their food.
During the whole process in the party room, there was nothing for us left to do. The food coordinator even set up candles on the cake, lit the candles, and later cut the cake. He also attended to the needs of kids and adults, so it was absolutely hassle free for us. At the end, he packed all our leftovers and cleaned the room. It was a breeze! Btw, the pizza was warm and very tasty, especially gourmet veggie. I believe they changed the pizza supplier.
The conclusion is that I will not hesitate to recommend them to anyone as kids had the blast in a very clean, safe and fun environment and parents got to relax and spend time talking to each other.

Great location so glad they opened up in SC!
Pizza as mentioned in previous review was not good at all. Cold, thin and hard but hey it’s a kids party I’m not expecting prize winning pizza. It would be a bonus if they changed pizza vendors but I’m not holding my breath.
The staff was really really great. The minute we walked in they were helpful, knowledgeable, and accommodating. I did not have to do a thing :) I brought in a cake, chips and some decorative things for the party room and they set the whole thing up. I recommend they add music to the party room or an ipod speaker because their was awkwardness while people were eating… a little to quiet. Maybe a big screen with karaōke? Just some ideas…:)
Bounce rooms were fun and the adults even got in on the action. ONLY thing I would recommend they add another blow up in the second room. Felt like the first one was awesome while the second room lacked in entertainment. They have an air t-​ball station set up but I think they need to add something else to give them the wow factor. Facility was SUPER clean and I would book a party again.

I recently had my daughter’s birthday party at this location. Previously, we attended a birthday party at the Milpitas location.
What I like: It’s much bigger here than in Milpitas, and rumor has it it’s bigger than the Sunnyvale location as well. It also mostly didn’t smell bad, although the first jumpy room did have an odd smell. Either my nose recovered quickly, or the smell went away, but I didn’t notice it after the first few minutes. The fruit and veggie trays were excellent, according to the guests. I didn’t actually get to have any.
What I love: The kids had a blast. Whatever issues there might have been, they didn’t notice.
What was so-​so: The pizza was fair quality. Not good enough for us to take home the leftovers, though.
What I didn’t like: The staff took pictures for us, a service I paid for. The pictures were supposed to run in the party room during food and cake. However, they did not. I mentioned this as the end of the party, and they said their equipment wasn’t working properly. They took off the cost of the photos without me even asking. However, they were supposed to email me a code for the photos that evening, and said the upload to the server might take a couple of days. Okay, so I wasn’t in a hurry to get a code for pictures I can’t see yet. No biggie. Several days later I called to get my code. They said that the day of the party, all our photos were deleted. I deliberately did not bring a camera this time to my daughter’s party because I thought I would have photos from the venue. I wanted to remember more than the back of my camera. Now I have an email to the guests asking if they got photos. I took a few in the party room, but that’s pretty much all I have.
One more thing: I would much prefer having a better understanding of the costs associated with the party well before the party date. We got this with Silver Creek Sportsplex a couple of years ago. Instead, at the end is apparently the only time they can give you any idea what it’s actually going to cost, and we got sticker shock. Had I known it would be that much, we would have gone back to Silver Creek.

Great new location with plenty of parking.
If you like the other Pump It Up locations, you’ll love this one. Went here for a birthday party recently. The place was well organized and clean with friendly and helpful staff.
It’s located near City Sports, All Star Academy, and K1 Sports on Mead Ave off Bowers Ave and highway 101.