Precision Motorworks

The SRS Danger light came on and said to take it to the dealer. Because its a Mercedes Benz it would cost $ 200 for them just to look at it and give me an estimate. :-(After calling 3 – 4 shops who had no idea what the fault codes meant or how to fix them. I sent an email to Precision Motorworks (PM). The next morning I got a call and went in. There Master Mechanic with years of Mercedes experience went through the error codes explained what they meant and cleared them for a fraction of what it would have cost at the dealer. DONE
I’ll be back
Art the beekeeper

Honestly, I have had 9 cars over the last 10 years and I have dreaded dealing with car service departments. When I moved to this area from Houston, my car had just had its clutch replaced and was having issues. Jeff not only discussed things with me but offered to take a look at the car! Blown away, the problems actually resolved just like he said they would. 7 months later and now another car was having issues. I called him and he spent over 20 minutes talking to me about the issues and what I should be trying to have the dealer do. Needless to say, A+ for these guys and when my warranty is up. I will be taking my cars exclusively to this place.

No better auto shop. Friendly and lighthearted guys, fast service, really care about the work they do. They’ve made a regular customer out of me. Will come back for all necessary services. Needed my tire patched after driving over a huge bolt ASAP so I could get to work the next day– they stayed later to fix it when AAA ended up taking 1.5 hours to get me over there. Jeff was way cool and definitely made the entire experience super pleasant. Yay!

Called to get cl 600 ecu chipped/​info. Women who picked up phone had no idea… Had to repeat 4 times the car info before she finally did what I was asking for which was to talk to a service tech. Finally was connected only to have him blow me off to a website. went to website to find out that they don’t service/​chip Mercedes… LOL «DEAD END»
The funny thing is I was referred to this place by my mechanic in mountain view. Looks like ill go with the reliable, data backed up by RENNTECH… By the way you can call them and speak to a service tech/​w no attitude and very helpful (imagine that!!) Oh, and for sure Ill contact my mechanic and tell him He might want to consider another co. to refer to…
Having several businesses I still don’t understand why people are so rude… Last time I check it was consumers that actually pay for there salaries…
Frank
Mountain view

I want to give a shout out to the guys that work here. Jeff and Anton were fabulous! Was looking at purchasing a used VW Jetta Sportswagon from a local dealer for our daughter, but the car was being sold as it. I wasn’t going to take my chances and brought it over to Precision Motorworks late on a Friday afternoon. Jeff fit us into the schedule and had Anton inspect the car thoroughly for us. They didn’t just look at the car, but went through it with a fine tooth comb. Learned quite a bit about what to look for. I can’t say enough good things about this place and the people that work here. So glad I found them on Unilocal.They ended up finding something wrong with the car and we didn’t purchase it, but did end up with another used VW from another dealership. Will definitely be bringing in this car for service here. Thanks guys!

Took my jaguar in for an air bag lite that two other shops could not clear. Found out needed a seat belt pretensioner. These guys spent 2 hours trying to fix it for me on the spot without an appointment. Great service, very knowledgeable. Would use them again.

Ok look. I first contacted Precision to get a quote for a 100k mile service on my car. A friend had recommended this shop to me so I was like ok great, let’s do this.
I was not expecting this kind of treatment at ALL. Im incredibly shocked that this shop is still around. If I wanted prompt service, polite mechanics and a quick response, I would NOT have come here. I came to get incorrect parts ordered and to be told the shop was so backed up it would take a month to fit me in. Instead I was givin a fair quote using all oem parts the next day. On top of this overly nice attitude I received an appointment date only 5 days after I received my estimate. What kind of Automotive shop do they run over there.
When I got into the shop it only got worse. I was offered tasty donuts, the room was air conditioned because apparently sitting in a sweltering shop office is too much to ask for. While I waited a few moments for them to complete my vehicle Jeff had the nerve to strike up a friendly conversation with me about things I was interested in like cars and baseball.
They are unlike any other automotive shop I have ever used and I am still surprised. Like wth guys, cant you just be like all the others and rob me of my hard earned paycheck, leave my car worse off than before it limped into your place and let me be on my way!
ps. this place is fucking cool. Go here. Go A’s

I seriously can’t say enough about this shop. The guys down there are amazing. From just regular routine maintenance to full on performance modifications. They do it all and have a bunch of very smart techs that are highly trained. Chris and Jeff are good people. If you looking for a shop you can trust them Check them out.

Emailed them a month ago, asking for a quote and an appointment for a routine service.
Never got an answer.
Called them a week ago, asking for a quote and an appointment for the same routine service. They took my information and I was told «the boss» would call me back.
Never got an answer.
Called them a few days ago, asking for (you guessed it!) a quote and an appointment for the same routine service. I explained I was already told I’d be contacted, but I haven’t heard anything. They took my information and I was told «the boss» would call me back.
Still haven’t gotten an answer.
This place must be rolling in cash, because they obviously don’t want or need any more business. Go to 034 instead.

I can’t say enough good things about Jeff and Precision. You really strike gold when you find an honest auto shop that you can trust not to fish as much money out of you as possible.
My most recent visit included a synthetic oil change, cabin filter replacement, and break light replacement. When I received the call that my car was ready, Jeff charged me a lower price than the original one quoted — totally appreciated.
When I first visited the shop some few years back, it was because the shop just down the street tried to tell me I needed so many parts replaced in my car, while attempting to charge me an arm and a leg. My body shop recommended that I take my car into Precision Motorworks, and they told me I only needed one part replaced, for a very reasonable price.
I love that they have an overnight drop box, since my work hours don’t allow me to drop off/​pick up during their hours of operation.
I highly recommend this place — super professional and trustworthy.

Long story not so short, I needed to replace the battery on my car. After researching it, I found out that I also needed to register that battery when changed on my 07 bmw 335i. I asked my mechanic, and as much i like the guy, he said it wasn’t needed. All my research suggested that i should definitely register it, but stealerships way over charge for this service. So I looked for a place close to home, and found precision motorworks. I e-​mailed the guys and quickly got a reply from Chris, which said, «bring it by, i’ll do it for u». I was like «umm, how much is it gonna cost me», so I called to confirm with Chris since it sounded too good to be true. Chris was super nice over the phone, and confirmed that he would hook me up, I was happily surprised. I had already purchased a battery online from pepboys, but Chris also had the battery, better brand and better price. I cancelled pepboys order, and after work got a ride to pick up battery. I was so stoked since I was gonna save some $$$, When I picked up battery, Jeff helped me out, Jeff was not as welcoming as Chris had sounded on the phone, and when he gave me price for battery, was more than Chris had quoted me. I told Jeff the price Chris had given me, and Jeff responded a bit harsher than I would have expected, «this is the price, don’t know where Chris got it, but this is it». I felt like if he thought I was trying to rip him off or trying to get a better deal, I simply was telling him what i was told, but because Chris was still hooking me up and price was still good, I bought it. With Jeff’s reaction, I quickly questioned if I made a mistake, and told him that Chris had offered to register my battery for free, and Jeff replied «if that’s what he said, then that’s what it is.» (uff, swiped sweat from forehead, still in business) I ended up getting wrong battery, but i knew it wasn’t their fault, this convertible can be a pain in the as$ when trying to lookup parts for it, hard to determine which is for conv. When returned to get correct battery, Jeff was a bit more welcoming, and Chris was still nice, got the correct battery, paid a few extra bucks, but still way under retail. Even though sales manager was harsher than expected, i understand he’s in the business of making money, but Chris and Gabe (employee that assisted me with battery registration) were great. Both really helpful and nice. Chris was true to his word, and saved me lots of $$$, and a mechanic that can see the potential of hooking someone up, with something that may be simple for a mechanic to do, and almost impossible for a customer without the proper tools and knowledge, cause he is investing in the chance that his kind gesture will make this customer a permanent customer, gets my business. This was my first experience with this shop, and overall i was very pleased and satisfied. They gave me a good deal and save me $$$. And I understand some people got stronger characters than others, glad I was able to see a nicer side of Jeff when i returned to get correct battery. I’ll definitely return to this shop.

Great auto shop!!! Very helpful Jeff Sowell is very nice when he explains your car problems highly recommended!!!

I have been here a couple times now, getting my car service done, mainly the generic service like oil change, check ups etc.
Jeff is a honest owner who would go out of his way to make you happy.
My car IS250 had alignment problems, and I told Jeff that when I brought it in for service, he was happy to help and take it to an alignment shop he trust with no extra charge, but i got a call from him telling me that the alignment could not be done that day, even though he called a several other shops, I told him it’s okay, i’ll get it done some other times. When I went in to pick up my car, he then again apologized and gave me a huge discount on my bill, because he felt he didn’t keep his promise.
Alignment wasn’t even his issue to fix, but he went that extra mile just to keep his customers happy. What a great customer service!

I took my Lexus IS350 here for the first time to get it ready for the track. I had a slew of items to get done, including installing some aftermarket parts.
Jeff and Gabe were straightforward from the start and gave me an honest estimate. They got the work done within the day and even took some off at the end when they found it easier to install some of my parts than originally expected.
They were even able to do some additional work I phoned in midday after telling them not to do it when I dropped off my car.
Everything looks great and I’m looking forward to taking my car in for future work.

I started going to these guys a few years ago after getting some sticker shock on a service proposal from my Audi dealership. Jeff was incredibly responsive, upfront, and explained what was needed and what really wasn’t, and what an be deferred and I was grateful. I needed a ride back to my office and they were able to do that. And the prices are reasonable.
Now each time I need an oil change or a general check up before going up to the snow I always go with these guys. Because of their popularity, don’t assume you can get in same day, though a few times Jeff has been able to surprise me. Other times they can usually take you next day or a few days later.
I just called today as I need to take my car out of town this weekend and unfortunately they couldn’t take me until Tuesday, but Jeff said I can always swing by before I leave for the guys to take a quick look on the tire pressure, top off fluids, etc., just to make sure… That’s such awesome service!
I love my Audi, which has been so great to me for 12 years now — and I love these guys for taking great care of my car.

Friendly and thorough service. They know what they’re talking about, and will not charge you more than you have to pay. Yes, there are some negative reviews here and you have to understand that the owners and mechanics, while very skilled and knowledgeable, will not always be completely correct on everything. I have tried a few mechanics around this area though, and if you have a VW or a German car these guys are hard to beat.

Typically I dread searching for a mechanic, but finally I found Jeff and his crew who spoke clear english and did not beat around the bush about my car and the issues. Jeff, the owner, gave me his honest opinion of my car and rather than perform work on it; he said i would I be better off selling the vehicle on craigslist and recommended me to go get a steam clean and post it online for sale. Not only did he inspect my vehicle for free, but he turned away a potential money mine (my car).
They are quick, to the point, and explain in detail what needs to be done.
Also they will offer a ride to customers within a 5 mile radius for free!
Thanks Jeff, I will be back.

I got a «warm» welcome from Precision. I went in to talk to them when I was planning on getting tuned. I walk in & the guy behind the desk just stares at me without saying anything for 30 seconds. Literally just staring at me with this stupid look on his face. After our awkward moment, the other guy who was in the office asked what I needed. I told him I was looking for info on APR tuning, at which point he said I would need to talk to the guy behind the desk. Yes, that same mute customer service genius that pulled a Rainman seconds earlier. Ok, WTF. Good start…
The first thing he said when I started asking about the APR flash was how it would void my warranty & that they’re not liable. He literally wouldn’t give me any other information until I agreed to that. First, it’s not true. Second, I’m not an idiot & told him right off the bat that I had done my research.
Then when we finally got around to talking specifics, it turns out they charge $ 130 for a flash. Keep in mind this is a Golf R, and therefore a port flash. You DO NOT need to pull the ECU. Again, you just plug in the cable to the OBD port & flash… He wanted $ 130 for the equivalent of plugging in a USB drive & sending a file over to it. I asked why it was so expensive and how it seemed excessive for a port flash. «WELL I BOUGHT ALL THIS APR EQUIPMENT, AND I NEED TO PAY IT OFF SOMEHOW!!! DO YOU KNOW HOW MUCH ALL THIS COST!?!»
Suffice to say I didn’t get any work done there, and never will.

This is the easiest 5 star review i’ve ever given.
Jeff and Chris are the owners of this place. The two of them combined have saved me at least $ 5000 on my 02′ camry from unnecessary repair costs throughout the years. They are the most honest and intelligent people I can imagine ever running a shop like this. I originally found Precision when I had problems with my check engine light. Other shops had recommended a complete replacement of O2 sensors and catalytic converters that were well over $ 2k in toyota parts. Jeff and Chris recommended cheaper solutions for me that ended up costing way less at a specialty shop. They didn’t even end up making any money on me and I ended up only spending 400 bucks somewhere else and passing smog. I was so impressed with their honesty and so grateful for their help that I had to write a review (which i dont do often).
I don’t really now a lot about cars, but whenever i’m in the shop, Jeff or Chris really clearly explain things to me about my car and are very articulate about what problems i’m having and why some things need repair and some things don’t! They even draw pictures of engine compartments and pistons to explain to me why and how some things aren’t working. I am completely comfortable leaving my Camry in their hands and they NEVER suggest or influence me to do anything that i don’t ABSOLUTELY need to.
Thanks for the help guys! Jeff, chris, and all the mechanics are an absolute pleasure to hang out with and talk to. Even when they’re completely overloaded with work they will make sure to give you more than the time you deserve. I plan to go to them for car problems indefinitely or until i find someone better!

They have a great staff. Very friendly and honest. Highly recommend this shop to anyone looking to get things fixed or checked out.
Our radio wasn’t working and they took their time to figure out exactly what it was and were so nice about it. He showed me exactly why it stopped working before he fixed it.
Rare to find this!
Highly recommend them!

thanks Jeff and Eric…
My 2005 Audi A4 cabrio needed a new rear window regulator and rather than paying the dealer I thought I’d do it myself. I ordered the part (lots of research to get the right part) and started on the job.
OK, so I bought the wrong part, replacement was a bit more involved than I estimated even with the service manual. So with the rear door panel in bits and broken regulator in view, I stopped by and saw Jeff. Despite offering to source the correct part for me and offering free advice on fitting it myself, I decided to ask Jeff to sort it for me
Next day, dropped car in, Eric sorted it out perfectly and Jeff charged me less than dealer … and reduced labour cost since I’d already done some of the leg work.
These guys are very good, honest and straightforward. Thanks !
PS. Hope you internet is working now ;-)