Pile Oriental Rug Cleaners

Excellent job, Pile. Thank you for your professionalism, great customer service and great quality work. We enjoy our two family rugs that you cleaned and did double knotting for. It’s nice to have a great company that’s reliable to count on.

I called since there is no way to email them through their website. After multiple rings someone picked up, said something inaudible followed by the word sorry, and hung up on me.
I’d have to be crazy to pursue this any further.

I have used Pile Oriental Rugs a few different times.
I own my own carpet cleaning business and yes, it sounds funny that I’m giving my competitor a good review. Let me explain why…
I cleaned a wool rug for one of my customers just recently. The customer blamed us for some of the edges coming apart. I explained to the customer that there’s no way our cleaning process can cause that kind of damage. The customer was adamant that it was our fault. I even cleaned the edges in front of her where there was no damage to prove that we did not cause this damage and of course nothing happened.
In order to cover myself I called several different places trying to find a company that fixes area rugs. Lo and behold I found Pile Oriental Rug Cleaners. The specialize in cleaning area rugs and also repairs. I ended up speaking to Khosrow. He is the owner of Pile Oriental Rugs. I explained to him the situation and he assured me he could fix the rug. I asked him if it’s possible for our cleaning to cause this type of damage. He said he needed to see the rug first.
I brought the rug over to Khosrow. After he examined the area rug he told me he could fix it no problem and that this type of area rug is cheap and they use cheap glue to hold it together. He also said that the edges of the seams where already coming apart.
After the rug was fixed I went to pick it up. I couldn’t tell where the seams were coming apart as the repairs were flawless. I took the rug over to my customer and after the customer examined it, she was very happy.
Khosrow saved me from a big headache with this customer.
Andrew —
Owner /​Genesis Carpet Cleaning

Wow! Great service, and the prices are great for the work they put into. They basically do a custom job for every rug. I had 4 rugs which were very delicate and havent been washed in 6 years. These guys made them look even better from the time I purchased them! The owner is pretty chill too, you can tell he has been in the business for some time, and he knows how to treat his customers. I will be back for the customer service alone. Overall I would recommend this spot guys.
Peace!

Great find!
Fast service, good quality and super prices!
GIve them a try…