Off the Wall Soccer

I just called the retail shops to find out if they carried youth turf shoes. The person who answered the phone didn’t even take the time to hear my question, she just told me to send an email. I’m sorry I’m in my car trying to decide if I come to your shop, I don’t have time for such a simple question over email. This is the worst customer service I can imagine. I don’t need shoes that badly from this location. I’ll keep driving elsewhere.

Created a Unilocal account solely for the purpose of writing this review. I’ve been playing at OTWS off and on for the past 15 years (consecutively for the past three). Always enjoyed playing there until very recently.
Had an incident in August ’15 in which an opposing player was unnecessarily overly aggressive (throwing his elbows into people, pushing players in the back, etc). On several occasions, we asked the ref to keep control of the game to avoid injuries, he did nothing. Late in the game, this particular player blatantly pushed me from behind and hitting the ground, I suffered an AC separated shoulder and torn ligaments. The player was NOT given a blue card.
There are signs all over OTWS saying how much they value the safety of their players. Based on my experience, this couldn’t be any further from the truth. The injury I sustained was completely avoidable had the ref done his job and controlled the game.
I filed a complaint with OTWS and sure enough, they did nothing.

My team and I have been playing at Off the Wall for 4 years now. Great way to keep connected to long time friends. Unfortunately I have to write this review to change how things are done at this establishment. There is a referee there that we have had problems with all 4 years. Karla, the nice lady at the front desk told me to email them about the complaint and wouldn’t give me his name. I believe everyone who has played there knows which referee gets the complaints. All the other referees are great. Every game we have this referee he makes it a point to challenge one of our players. He seems to take a power trip on several calls, the way we substitute a player, or starting a game on time (today’s game took 13 minutes to start even though the other team had enough players to start).
After talking to several teams who all have the same experience with this one referee I know its not a biased opinion. Our team loves playing here but he really ruins the experience by himself. I’m afraid if he is refereeing the next season our team will not be participating.
–Concerned customer

Came here for a bday party for the first time and it was a wonderful experience. It really doesn’t get any easier than this! Employees were very accommodating and took care of all details from the moment we walked in. Monique was so helpful and organized which made it a totally stress free event. She was hilarious and such a joy to be around. I am definitely looking forward to booking my son’s party here in October!

Been Playing here for 2 years.
Pro’s:
— Partially remodeled recently
— Offers other activities other than soccer
Cons:
— Horrible refs
— Fines and fees everywhere (forfeit fine, red card fine, late fees)
— No end of season playoffs
— No a/​c and they dont turn on/​use fans on hot days
— Parking is horrible

We had my son’s birthday on Saturday. Monique and staff did a fantastic job. They provided every service we needed and more. They were extremely friendly and professional. The facility was very spacious for both the kids and the parents. Boys had great time playing soccer.

When we decided to have our son’s birthday party here, we were not sure how good this will be but really it was amazing. Their service was really nice, the place was so much ready to have the party when we reached, the chairs and plates were organized, the staff was smart and helpful. It was a wonderful experience having my son’s birthday party at OTWS with Monique. Five stars definitely !!!

I won a kids birthday party package at a silent auction fundraiser and wasn’t really sure what to expect. We had my 5 year old’s birthday party here in January and it was a huge hit! We decided to throw my 7 year old’s birthday party here in March. The team (Monique and Janine) did such a great job making us feel welcome and the kids had a BLAST! They were so sweaty by the end of the party because they were playing so hard! =) Everyone was laughing and having such a good time and the adults got to relax for a change. Several people mentioned wanting to have their party there, too. I would definitely recommend Off the Wall Soccer.

I came here for the first time for my brothers birthday. My mom was so worried since it was her first time coming here. Monique made my brothers birthday so special I could not thank enough. My mom teared up tonight. We did no expect such amazing service. My sons birthday is in December and I will have It at otws if Monique is there to host it!!! Easiest party ever!

I really enjoy going here and playing a game of football. But it is because of my love for the beautiful game not because of the services they provide or the facilities.
No matter how much I try I cannot give this place more than 2 star ratings. I have experienced far better fields and services elsewhere for the fraction of price.

Two stars for the nice fields altho viewing small field is terrible. BUT…
You have been there for over 20 years. Figure out how to schedule. My son played there over a month ago and they still don’t have the schedule down. Yes, I know you said you are trying to add more teams but really… his next game is supposed to be less than a week away and there is still no schedule. Same as when I played there years ago… I think his team will be going back to the ‘other place’ up north!

Poorly ran. Employees don’t really know what they are doing. I see them behind counters but they are always saying they are closed with no sign out or anything. Also have been told different rules by different employees concerning the team sign up process so just overall not impressed at all.

I’ve been coming to Off the Wall Soccer since I was playing youth ball. I love the sport and am happy to have the opportunity to play indoor ball so close to home…
I currently manage a team out there and due to recurring incidents with the league organization, I am truly disappointed in what this place has become. For the price in the local vicinity, you’re probably not going to get a better overall deal. However, that is a far cry from the service/​support structure of the organization excelling by any means.
I have no problem with the staff in person, they do the best that they can to help us out. However, there have been a few issues recently that have prompted me to write a poor review.
I will never complain about refs. Basically, the way I see it is that I’m playing in an adult league with players that have been around the block for a while; the quality seems to be good or poor enough to complain about as long as we are winning/​losing.
1) Starting late 2013, they modernized their player managment database (everything is going online now, so why not???). It was a fair attempt and a decent baseline structure, but some issues prevented a few of my players from registering succesfully.
These players constantly were up at the front desk trying to get support/​assistance week after week, during their transition period. One of my players that had issues with the registration was left behind. At the last possible minute I was informed that the issue had been resolved and I had 2 hours to get home and officially roster him. I informed the staff that I might not be able to make that commitment and they responded, «Just as long as it is in before we get to processing in the morning, you’ll be ok.»
I made an effort to get my player rostered «on time» but either my internet connecting or the registration system, (or combination thereof) was slow in responding so the fact that I attempted at 1204a that evening/​morning and was unsuccesful for 15 – 20 minutes prompted me to send an e-​mail to their support line.
I received an apalling a response from their GM. The end result is that even though we put in a good faith effort to resolve the situation prior to the registration deadline, we were misinformed by the staff on the operation of their new system. Additionally, my player was «rude» to the staff (hmm… maybe because he had been trying to get the issue resolved with you for the past few MONTHS???) and would have to take a 1 game suspension and pay the late registration fee of $ 25.
2) The schedule for the current session (119) was released this past week (after the fist game of the session). I receive an automatic notification for the postings of our gametimes. Here’s how the structure works out:
4 divisions play per night
8 teams per division = 32 teams a night
8 timeslots per night X 2 fields= 16 games
Since the sizes of the fields differ, we have received an even distribution for our 8 game season (8 games– four on each field).
So aside from the simple math, each team should have an even distribution of timeslots and field assignments throughout the 4 divisions. This season, I have 2 games scheduled for the latest time (1125p) and 3 consecutive weekly games during the earlier timeframes (the 555p time slot which many teams have trouble staffing due to work/​travel commitments). Additionally, my team’s field balance was uneven, with 5 games on their first field and 3 on their second.
I addressed this with the league via another e-​mail and their proposed resolution was to switch our game time THIS WEEK (either the night before (TUE) or day of (WED) the game) and not even send out a courtesy e-​mail to inform the team managers (or players) that our game time changed??? WTH… Thanks to one of my players for catching it before gametime.
Even so, there wasn’t an issue with the timeframe or field selection for this particular game, so instead of taking steps to even out the distribution fairly, they changed field assignments so instead of being unbalanced ³⁄₅ between field 1 and 2, my team is now ²⁄₆.
3) I have recently had another issue with their new registration scheme. Another player of mine got injured prior to the new online implementation. Even though they still have his name on record, they lost his registration information and forced him to show his bank account statement that proves that he registered. I’m sorry, but OTWS should have this properly documented, as other businesses do (. Fortunately, the front line has been accomidating for the past session (118), but I can’t tell for how long that will last.
If this doesn’t get resolved, my player is in danger of paying a late registration fee of $ 25 to OTWS because they failed to keep track of their own annual player registrations in a manner where the information could be accessed easily. Why can’t the old information be pulled from the database??? My thoughts: it probably doesn’t exist anymore.

In my experience with off the wall I have to say they have overwhelmingly been negative. The staff there are nice and friendly and nothing wrong with the staff. The facility itself is mediocre at best. It has slightly been improving but not in reflection to the amount of fees paid.
My biggest issue unfortunately is with the referees. I know that anywhere you go it will potentially be good bad or awesome depending on the night and in my 22 years of playing soccer I have experienced it all. The sad part of this is that the referees these guys allow to represent them, most of the time, have little to no respect for off the walls paying members and try do not try to build relationships at all with them. In my experiences with other soccer arenas the refs, although making bad calls, still are friendly and nice and get to know the players a bit.
I guarantee this location gets more negative rap then almost any other location due to the refereeing that they allow to go on.
If I owned this location I would ensure that no sub contractor (the referees are there through a staffing agency) would effect my business in a negative way. If they can’t find people who are happy and go there in order to referee good soccer and at least make efforts to let people walk away with a smile then I wouldn’t allow them to walk in my door.
The players are the ones that keep those doors open and if there’s multiple complaints a night on different referees which I’ve seen happen. Then do your best to coach these people and or direct them towards the standards the rest of your staff has off the wall!
The customer comes first and you have more then too many negative reviews by people saying they don’t like you because of 1 issue you can control off the wall!

My coworker invite me to play soccer ball after work this place is cool to relax this guys on the arena play Spanish music but I gees if they play music related with sport was more nice…
Mis compañeros de trabajo me invitaron a jugar fut vol después del trabajo este lugar esta suave las personas de el arena tocan música en español me gustaría que la música fuera de algo relacionado con deporte

I’ve been playing here since 2003 with the very same team and plenty more. We’ve seen the prices go up and up. But we’ve also looked at other places and I understand that they must stay competitive.
The refs are refs. And will always be either good, or bad. Aaaaaanywhere you play.
The staff we usually deal with, which are all the Latinos are always nice.
The league has been getting more and more competitive over the years, which is awesome!
The parking thing is a whole different story, it’s like going to the mall and expecting to park right in front of the stores you’re going to, it ain’t going to happen. Unless your game is at 5:00pm or 5:50pm. So hey, if you park far away, take it as a warm up.
The people watching the game can get loud sometimes, which is pretty damn awesome. Who doesn’t want to play the most beautiful sport in the world and have people screaming their lungs off supporting you (and yes sometimes getting into it with the ref and the other team haha).
The only reason it isn’t a 5 star it’s becuase the beer is kind of expensive. HAHA! A soccer facility and I’m complaining about the beer haha! Hey, I need rehydration after the games!

It’s a warehouse. With netting. And a makeshift ‘snack shack’. Place is alright, wish they would update it but owners seem on a budget or don’t care. The leagues here are Off the Wall are crazy expensive. Oh and the have a pro shop with any last minute gear you may have forgotten, be prepared to sign over your car or house. Overall place is cool but WAY over priced.

Avoid Off The Wall Soccer if you can. If you come here purely based on means of transportation or nostalgia, then ok.
The officials & staff are fine. everyone i’ve come across here is a nice and pleasant person — everyone is really enjoyable. I play all sports, all year (hockey, football, soccer, softball, tennis)… no sport or location has «perfect refs»… it’s a tough job for them to perform. So ignore any review that point’s fingers at a ref or staff
My review is purely based on the venue & my idea of value.
The facilities is sub-​par and the pro-​shop is extremely overpriced based on any purchase I have attempted to make (and has a no return policy). Shoes, Socks and shin guards were all purchased for a fraction of the cost.
League fee’s continue to go up. Just under $ 1,000 for the men’s league. 8 games, no playoffs. And again, this place is a sub-​par. Nice flat screen TV’s though…
btw, make sure you check your team’s schedule… they charged us full price (for 8 games) but only schedules us for 7. They offered to pay us back with field time for practice… but the only timeslot given as an option was laughable… it didnt come close to making up for what we lost (12.5% of our season).
if you value $$$ and appreciate higher quality, go to Striker’s Den in Silver Creek. It’s a little bit more per season, but you get 7 Regular season games + 1 playoff game guaranteed… + any additional playoff games if you team advances. You see immediately that Striker’s Den invests back into their facilities — top notch fields — lush turf, good clean boards, & better fan experience (viewing the game is easier for the fans, there is a very good restaurant to eat/​drink at, and they use HVAC to better control the temperature which helps on those cold winter nights or hot summer days).
OTWS was nice when it was low costing… but now, they are almost as expensive.
I actively play at OTWS, but im trying to convince my teammates that Striker’s Den is now becoming worth the drive… as the league fee’s continue to go up — but there is nothing to show for it.

I have been an active player and a team manager at OTWS continuously since 2005. In terms of quality of football and officiating, even though not perfect by any definition, OTWS is probably the best organized league in the Bay Area. Although I have had my complaints regarding the officiating with the league before, recently the quality of refereeing has been up to the standard (people who wrote the negative comments probably wrote them hot-​headed). In terms of quality of challenge, some divisions are more competitive than others. Most competitive divisions are, well… more challenging. The challenge brings out the passion to win, which adds special meaning to the victory.
Suggestions for improvement:
— Why not invest into allowing people to pay and rent one of the fields online? Do you know how many times I called to rent a field on a Saturday or Sunday and nobody answered the phone?
— Beer prices could go down a notch or few, you are losing business to CJ’s. :-)

I’ve been playing here multiple times a week for two years. This sums it up:
— Management has this place running as well as a 1-​legged turtle
— They don’t keep track of your guest pass usage (see below)
— Really bad ref (fortunately only one) seems to be there all the time
— Cooperative as toddlers in special cases like scheduling issues, roster issues, disputes over make-​or-​break bad calls, exactly matching jerseys, etc
— Overpriced ($ 10+ per game, varying based on a few factors)
— Scorching summer air lingers long after it cools off outside
— Sketchy industrial location, made worse by the:
— Awful parking (lot and street are often full) which requires you to park illegally or far away
— Many players and spectators are of… — ahem — less than desirable character and integrity
One perk: the games *almost* start on time now!
**Guest pass thing: Nevermind the steep prices for a guest to play… what’s worse is that they require you to physically present the pass (so if your captain isn’t there you’re SOL) instead of simply keeping track of how many times you’ve used it. I’m sure your idle desk workers would be glad to have something to do, even if the excitement only lasted 12 seconds: (1) open excel spreadsheet (2) place X next to team using a guest pass (3) achieve more stars on Unilocal