Nancy Cleaners

The owner is a thief and a liar. He didn’t even remove the makeup on the Korean traditional outfit and he wanted more money! He even created more stains because he left the store open and a bird shit on it! He tried to remove the stains but was not able to and wanted more money for his efforts! He made the stains and damaged the $ 1,500 outfit and was arguing with us to pay more money. He didn’t even give us a refund and wouldn’t pay for the damages. I hope this place goes out of business. I’ve heard from people that this is not his first time doing this to people’s merchandise.

Worst dry cleaner ever. Not even worth the one single star. They didn’t clean my dress at all and even made a stain and they were not even thinking about apologizing it. He said he will remove it or pay for it initially. One week later when I came back to pick up the dress, the stain was still there. I have really bad vision but I could clearly see that stain but he said he doesn’t see the stain so it’s clean so he is not responsible for it. He lied on the phone that he removed the stain 2 times. I drove back and forth from sf to San Jose total 4 times. The last words he said was I need to pay more because he TRIED to remove stain that he made (I had already paid $ 40) even thought the stain is still there. It was my wedding Hanbok from Korea and worth $ 1500. He didn’t pay anything and my dress still has stain. He is very ruid and irresponsible. No wonder why this place has such a terrible reviews. I am so regret that I didn’t read the reviews.

Whenever we need some suits to be dry cleaned, we come here. I’ve had some pants altered here, too and I have no complaints. (There is this tiny room right there where you can change.)
If price is a factor and you know you can’t afford it, then don’t come here. It’s that simple.
In all fairness, we don’t come here often but when we do, they do a good job cleaning out the stains and things like that. One time, they were willing to wait for us «after» they were about to close, so we can pick up our suit. Sure, it’s one more sale for them, but they could easily have said «come back tomorrow», but they didn’t. They waited for us – and that’s customer service.
They are located in a Plaza with Korean shops and restaurants. Free parking.

I needed a place that was close to home, so I tried this place. The prices are far too high. They charged $ 3.50/shirt, which is about 2x more than any dry cleaner that I’ve ever been to, although they did have fast service and did a good job.
The other thing that was annoying was that he didn’t know a lick of English and spoke to me the entire time in Chinese, like I would understand him, but when it came time to pay, he magically knew English.

DO NOT GO THIS PLACE PLEASE.
Ok, I will tell you and the previous reviewers that the owner’s terrible English is not the problem. He is rude and unethical by nature. I am a native Korean speaker, so he spoke Korean to me and gave me a lot of shit very fluently.
So what happened was that I dropped 6 pieces of clothes including 2 white shirts which original price was equivalent to 250 US dollars each. When I went back in, one of the white shirts got yellowed, especially the stitch threads turned to bright yellow from white. I asked how it happened, and he said he BLEACHED the shirts to get off some stains. I specifically asked not to bleach before dropping my clothes and he told me he wouldn’t, however he did! He was saying that he did the same thing to both white shirts and it was strange to have one of them turned yellow. Basically, he does not understand they are different white fabrics.
I asked him to try anything to turn the yellow thread back to white. When I went back few days after, the shirt was still the same with the yellow thread. Therefore I asked for some reimbursement which was LESS than half of the original price. First of all, he did not believe the original price by saying that there is no such a shirt that cost that much and he would find the same shirt in 30 dollars, while charging more than that for cleaning my clothes. Also, he told me that I should be thankful to him for getting the stains off. He said «I would not give money to such an unethical person like you asking for money and not appreciating the work. You have been giving me a bad attitude, I have a daughter in your age.»
In the end, he did not give me any reimbursement after giving me tons of shit.
Believe me, I never wrote any reviews on Unilocal or other websites before. You will get a load of pain to deal with the owner if you go this place.

Been going here for years, its pricey, but you get what you pay for. Wouldn’t go anywhere else!

I thought I really liked this place but today I was wrong. The guy– though nice enough seems to go in and out of understanding English and communicating. I think it is to his advantage. Someone wrote a review that said PAY ME. That’s about right. EXPENSIVE.
But what makes me mad is I brought in 4 pairs of pants to be altered. When I got them home. Two of the pairs just weren’t right. I brought them in and he said he still was going to charge me. EVEN though they didn’t fix it right the first time. I have had to get things altered ALL MY LIFE. NEVER has the alteration place charged me a second time. Secondly when I picked these up today after the adjustments I already paid for. (TWICE) they still weren’t right. I said so to him and he just laughed it off like he knew they looked like crap but wasn’t going to do anything about it and slipped into his act like I don’t understand what you are saying white lady. See you! And then had the nerve to say to be come back for any more jobs you need done. NEVER AGAIN!!! NEVER! I have two pairs of pants that I am going to have to find another alteration place to fix their mistakes.

Nancy’s Cleaners should be ashamed of themselves. When my mother died over a year ago I took in some of her clothing to be cleaned. When I came back in I was informed that I had waited to long and that her clothing had been sold. This morning OVER A YEAR LATER, I was called at 7:30am and told to come pick up the clothes. I explained the situation to the owner over the phone. HE LAUGHED AT ME. Hoping it was just a language barrier and that he wasn’t actually laughing at my situation I came in. I explained the situation again. I told him since he had LIED to me about selling my DEAD mother’s clothes and kept them for a year he shouldn’t charge me. He insisted even after I told him I would no longer be bringing my husbands work clothes in.
In short. This company had terrible customer service. Please don’t use their services.

I came here for the sake of convenience but NEVER again. I dropped off a jacket, black short dress and two pairs of slacks. A few days later I pick them up and the bill comes to $ 38.80! When I try to figure out how much everything costs, the man behind the counter is quick to get the signature slip for my credit card and takes the itemized paper away. He doesn’t answer me when I inquire the price of individual items. So I glance at the ticket on the register and figure it out:
pants $ 6
dresses $ 12
coats $ 15
He speaks little to no English and really doesn’t care to hear anything from you other than «Here’s my credit card.»
This place is a rip off, and they like to play off their awful English speaking skills like they don’t understand you.

I’ve been going here for 15 years. Firstly, they are EXPENSIVE. BUT… they have NEVER lost anything of mine. EVER. Or screwed anything up. They have always gotten it right.
With that, they use their 20% signs as regular signs. Been like that for years. From what I’ve tried to understand (the owner’s English has always been awful, bless him) that the 20% is off of ‘dry cleaning only’ — not wash, press etc. Honestly, I’ve been going there for years and I’m used to it.
ALSO: Don’t expect to see a price list — it’s not posted (or hasn’t been that I’ve noticed). But the owners aren’t trying to cheat you. They are just expensive. But again, you get what you pay for.
Bottom line: Go here with the stuff you want to turn out right that you are willing to pay for. Men’s shirts are like $ 1.25 and priced OK, but women’s stuff is much more expensive. So are pants, etc.
May the force be with you.

I went in on Monday because I live close by and there was a sign in the parking lot for a special 20% off anniversary price. I went in and was blown away by the price of dry cleaning. 5.50 for pants and 12.95 for a dress! Then she told me that the discount was no longer running. I told her that her sign was still in the parking lot and she should honor it. She said ok.
I took my little slip and left.
I returned Wednesday to pick up my 4 items. She told me that it would be 25 bucks! After she gave me 15% off (when I reminded her.) Then I told her that the sign that was STILL in the parking lot said 20%, not 15%. She gave me some major attitude and told me ok but that it was no longer running.
I told her that if she wasn’t OFFERING a discount, then she should remove her sandwich sign from the parking lot that SAYS she DOES offer a discount.
Then she swiped my card and charged me 2.30. Then she swiped my card about 4 more times until we reached 23.20. I am keeping all the receipts to make sure there is nothing weird going on… since I already don’t trust this woman.
I’ve felt discriminated against before, but since this is Little Korea Town we are talking about, I wonder if the discount is only for Asian customers? They should put that in the small print at the bottom if so…
Thank goodness the dry cleaning was a quality job, but the place across the street is so much cheaper and does just as good of a job without the haggling and attitude.