Manny’s Taxi & Limousine Services

Summary: changed price twice and does not honor his own deal on Groupon!
Called Manny to inquire about a sedan service to an airport. He told me the price would be $ 79. When I confirmed it, he sent me per email an invoice for $ 99.80, where he suddenly added airport fee (he did not tell me about it during our phone call) and he decided that I owe him 20% gratuity from the original price. Manny obviously does not know the definition of the word «gratuity». I find it quite rude, when a service provider decides for himself that 20% «gratuity» should be adequate, BEFORE the service is actually rendered. As I did not want to spend more time searching, I agreed on this «mandatory gratuity» and told him I found a Groupon deal for his service, I want to use. Manny promptly answered he needs to send me an adjusted invoice, where he suddenly requested $ 121 (despite the Groupon deal says clearly $ 79). When I looked at the charges I realized that in the new quote Manny doubled the airport fee, added spontaneously some other fee and computed the «mandatory gratuity» from the original price plus the new fee. I looked very carefully and thoroughly through all Groupon fine prints and NONE of those fees and «gratuities» is mentioned there.
Looks to me Manny is using Groupon as free advertising and then adding some ridiculous fees to offset the Groupon charges and keep the same price as without Groupon. Never ever will consider his service in the future.

Great service at a good price! We booked through the website and confirmed by email. Our flight arrived early, and Lucky (our driver) was there waiting for us. He texted to ask which door we’d be using (at SFO), and was there right away.
We requested a taxi and got a beautiful town car, stocked with water and mints. We’ll definitely use Manny’s again.

Manny is professional, punctual, dependable and affordable. He took 6 of us wine tasting in the South County and we had a fantastic time. He’s also taken and picked us up from the airport. We highly recommend him and will use him again.

Professional, clean vehicle, on time, calls when on the way, sending professional and detailed confirmations via email. Used him and his Escalade to/​from SJC. He even called me when I arrived into town again, and told me exactly where we would meet so I didn’t feel lost. Will definitely use him again. Thank you Manny!

Just had another excellent experience using Manny. This time I hired Manny for inbound and outbound air travel from San Jose. The outbound trip was super early and Manny was prompt, helped us with our bags and was so pleasant. Before the inbound flight to San Jose, I sent a text to Manny to let him know that even more luggage was coming in than was left with. He sent me back a text and we agreed to meet at baggage claim in San Jose. I sent him a text when we arrived and where our baggage claim station was. Manny was there to meet us and helped us bring our luggage to the limo, helped bring it up to the front door and is such a pleasure to work with. I love that Manny is available via phone/​text. I recommend him without hesitation.

Don’t waste your time! Gave him all my details, quoted me a price, emailed him the info. Then he contacted me telling me something about a groupon??, (I didn’t have a groupon.) and that he doesn’t service my area. Would have been good for him to tell me that on the phone when I asked him if he serviced my area. Duh! The one star is strictly for bad communication.

Purchased a Groupon for Manny’s service. I called Friday for a Tuesday morning pick up from San Jose to SFO for 5 men with 5 bags. When I called Manny to set up the ride, he said that the Groupon was only for his town car that holds 3 people. Nowhere on the Groupon did it say that. The Groupon did they have SUV’s and Vans. Even after I told the Groupon, did not specify only his own care, he would not honor it. He told me it would be $ 125 to drive to SFO. I offered to pay the difference between my $ 79 Groupon, and the $ 125, ($ 46) He said he would be loosing money if he did that. Well, I called Groupon, and they refunded my money.
I am sure Manny is a great guy, but, not honoring his Groupon, not so great in my book.
Manny just called back, (after I have already gotten my refund from Groupon), said he would except the Groupon as partial payment to go to SFO. BUT, not honor the Groupon by it self.

Very nice reliable service. Pleasant driver, many thoughtful touches. Goes that extra mile to be sure customer is happy.

Manny is my new ‘go to’ towncar guy. He’s personable, courteous, provides great communication, reasonable rates. Plus he’s got free water, gum and wifi hotspot. totally recommended!

Picked me and my clients up on short notice in a black Escalade for some wine tasting in Morgan Hill. Jason Stephen has the best cabernet around… Napa had nothing on Jason Stephn.
Everything was great with the rise except we left a couple of cases of wine in the back but Manny delivered it to me the next day.
I will use again for other occasions.

I’ve used Manny numerous times over the past 3 years. Very reliable, friendly and professional. Goes out of his way to service the customer. Highly recommend! He even sent me a Happy Father’s Day text! That was a surprise! I don’t write too many reviews… but Manny’s service is outstanding and I felt he needed to be recognized. Just a great guy!