Hot Stuff

GOOD NEWS! This location has relocated! It’s now on the intersection of San Carlos and Bascom, next to the Dollar Tree. It looks like they’ve got some more space and better lighting, as well!
This place is so very nearly a Good Vibrations, with the benefit of not having GV prices! The ladies who work here have always been friendly to me, and their selection is all you could ever want. This is a more lady-​centric store than some of the surrounding adult toy stores, with vibrators which aren’t just unforgiving plastic tubes or ludicrously large approximations of male genitals, and a porn selection which averages out as classier. Not a HUGE video selection, but goodness, we’ve got the Internet for that!

I loved this store!!! but I didn’t go for awhile a little short on cash. so a week or so i went by there trying to pull into to the parking lot and was so disappointed that it is just a vacant space now. I looked up more stores around here the only one I would willing go into is in hayward. I hope this store opens in a new location or something ill miss this store. I prefer to buy my toys in person rather then online. besides most online didnt have the color selection they do here went looking could not find anything that i liked in purple while this place had many different purple items and not all pink.
please open up elsewhere
would be much appreciated

This store has closed its doors.

As of the beginning of April, Hot Stuff has officially closed it’s doors! So sad about this because this place was pretty big compared to the other adult toy shops in the area. They were always pretty friendly and had no problems giving suggestions on toys.

In terms of the items they have, all I gotta say is «Niiiiice» but for their customer service, it’s almost always no so nice.
After getting some mace at the surplus store down the street, I asked the bf if he wanted to come here to check the place out. He agreed since we didn’t really wanna go home. I already knew it was a bad idea when we got stuck in traffic off Stevens Creek and Saratoga was congested also. We went anyway.
Parking lot was über dead when we got there. That’s a plus, less chances of running into someone we know. We went in. I looked to the left and I said hi to the girl at the register. She just stared at me, whatever.
They have a lot of vibrators, dildos, stockings, even sex toys for males like the FLESHLIGHT, and a few BDSM trinkets to choose from. My boyfriend was laughing at the gimp suit, but who wouldn’t laugh at it? A stripper pole was for sale as well as things for a bachelorette party were hanging on a wall. I liked that they have birthday cards. Beware, some of them can offend a few people. What caught my eye was this huge dildo, I believe it’s called The Great American Challenge. It’s a jelly dick 15″ long. I just looked it up on Amazon and it’s rated 4 out of 5 stars. Wow. I can’t see myself using such a monstrous thing.
I wasn’t too happy about the customer service though. It was very poor. For instance, I had to say the first greeting when we entered the room. Little girl at the front didn’t blurt out no «Hey, welcome to Hot Stuff». There was another chick sorting out the things on clearance. She looked at us but didn’t say a word. Awkward much? Go ‘head and keep sorting those $ 7.99 vibrators girl.
We didn’t really see anything that we wanted, so we left without getting anything. On our way out, my boyfriend asked the girls if anyone really buys the Great American dildo, just because he was curious, and one of the bitter b*tches answered him and said, «People ask a lot of questions. Have a nice day»
Someone needs to use their associate discount and purchase one of those Great Americans because she was a lil’ too grumpy for no apparent reason! Rude!

Based on selection alone I would give this place 4 stars.
However, I have been here about 4 times and each time I have been unimpressed with the staff. Most of the time they are just huddled at the desk gabbing away about random stuff. I have tried to ask them questions before and they were not very familiar with the products.
The other night I went in with my boyfriend and he didn’t see the sign about getting help so he opened a box to check out something inflatable. We were then chastised like school children by one of the girls. She had to point out that we shouldn’t just go around «breaking the rules and ripping pieces of tape off». She just kept making the point that he opened it without bringing it to them as if she was trying to make us feel like idiots. It was a simple small piece of tape holding a box closed. The product inside was still enclosed in plastic.
The attitude made me want to turn around and leave right then but I decided not to let her ruin the experience so we continued to look around. In the end I couldn’t bring myself to buy anything from them because it left such a bitter taste in my mouth.
We stood at the counter for a bit looking at stuff but they continued chatting away. It wasn’t until we were walking out of the store that one of the others asked us if we needed help or wanted to see anything in the counter.

Decent location in a well-​trafficked area, even if the store itself is in a more run-​down building and beside some other questionable businesses. I understand they’re affiliated with the Smoke Stuff chain, with a location next door, but I digress.
Came in and was immediately greeted. Store is clean and organized with a large selection. Plenty of bachelorette and novelty items, nearly every type of toy you can find online (including James Deen’s molded one by Doc Johnson– retail price of $ 100, ouch!), a whole wall of lingerie, and several different little buckets of clearance and markdown items.
Came in and looked around for a while but ultimately found what I was looking for. Staff was good about checking on me every few minutes to see I had any questions or needed any help. I guess they’re going for the super-​casual vibe to prevent scaring off more lighthearted ladies, but the jeans-​and-​a-​hoodie look didn’t strike me as very professional or employee appropriate. Had this place not been so vacant, I likely would have assumed she was just some other shopper. Maybe an employee t-​shirt with the store name on it would be better, but that’s just me.
Pricing was okay– I’m sure you can find better prices online but these weren’t particularly steep, and for some novelty and brand name items the prices were spot on with my expectations.
Really appreciated that the store itself was clean, organized, and easy to navigate.

Visited here today for the first time looking for some general toys, found the most amazing collar and will be back for more items in the near future.
Staff asked if we needed help, and seamed friendly and were very helpful in letting me see and feel items.
The quality of some of the items is very good for the price.

Very helpful staff, large variety of products. They must have just done a stock update, as there were loads of discounted items. The store was very clean and well lit. Items were reasonably priced (with prices behind hanging items).

I was impressed with the store and the employees. Stopped in on a whim before my wife and I were leaving for a trip. Driving;not flying! You really don’t want some things going through security… I think the ladies working there are great. For the first time when someone asked «Can I help you find something? I didn’t feel like they were leaving out the «if you aren’t looking for something specific, we don’t want you here» or «how much are we going to be able to get you to spend?» In other words, I felt welcome, not pressured, and comfortable in asking questions when I was ready. I also liked the employees, who don’t look like they have another business on the side. I think they are very knowledgeable, and I got the impression that they might have had some education in pychology and human sexuality. Maybe more than just a little. I was looking for something specific and something a little crazy, and I was pointed to exactly what I was looking for, and it didn’t cost an arm, a leg, or something else.
So here is the bottom line. If a woman wants/​needs to get a «toy» I think this is the best place in the area. If a doctor or therapist tells someone they need to get something to help them help themselves, I think this is the place to send them. And I am sure if a women walked in and said «I need one of those… I don’t know what they’re called but they are like… I’m really not sure…» the girls would be able to help her out. Oh, by the way. The prices are behind the item on the rack if you are wondering.
It’s not your father’s adult book store.

This place is alright with me! The girls at the counter were very friendly and helpful. My visit to this store peeked my interest and made me excited to try new things. I found a full body fishnet set with an open crotch to wear for the night of my honeymoon and for a FABULOUS price! I like that there is a selection for plus size girls. I can’t wait to go back and try other sexy outfits, maybe an edible thong. The edible thongs sell so fast, so its best to get them whenever their available.

I’m a biased opinion, and I simply wanted to address a couple of things.
I am an employee here, and some of the things said in these reviews are taken out of context. Howard D. Said we are a sexist store, because we only hire women. What be forgot to mention was, while speaking on the phone, I explained to him that the way or company works is if a female is hired, she works at hot stuff, where as if a male is hired, they work at smoke stuff. When he called, there were no open positions at smoke stuff. It is not discrimination, but rather separation, as many women find it more comfortable to speak about their turn ons and what they enjoy or find pleasurable to another woman instead of a man. We do have various make customers who prefer talking to a woman too (especially if it’s about the male g-​spot.) Let’s be honest, if that gets you off, you probably don’t want to have to tell that to another guy.
We also do all we can to be as informative as possible to our customers, and our wide variety allows us to find the perfect toy for almost anyone. We have a lingerie wall, as well as stockings, one piece crotchless outfits, and plus size sexy lingerie.
We have discount bins that have a variety of toys in them most of the time ranging from 4.99−12.99. (our bins are a little empty at the moment but we restock them regularly.)
We have a large bachelorette selection. Not so much bachelor, but we do have a few fun items for his last wild night too.
There are so many more things throughout our store, both boy and girl toys, that you’d have to stop in to see them all.

LAST VISIT OCTOBER/​2012
I was looking for some fetish clothing (bondage stuff etc.) they didn’t have any, so not so good in that aspect. They have the usual full body fish net stuff, but no full clothing or real bondage accessories. The people here are very helpful and approach you normally and with genuine interest in helping you out.
Parking is convenient.

4.5 stars
This might be one of my favorite adult stores in Santa Clara. The location is easy to find, large parking lot, friendly staff and everything is out in the open for you to see so I don’t ever feel perverted by having to go through some door to get to «the good stuff.»
They offer a wide variety of toys for women AND men, fun bachelor and bachelorette supplies, newly wed things, videos, costumes, etc. There are also a few selection of things on sale. If I needed to see something, the girls are very helpful in opening packages for me to see.
This store is also in Santa Clara, which means FREE BAGS! So you don’t have to worry about walking out with a bunch of naughty things ;)
No refunds or exchanges.

This place has a large & wide variety of dildos, vibrators, tons and tons of lube, party toys, outfits, bondage toys, and so much more! The huge dildo that I believe was called, «The Challenge» was monstrous. The biggest toy, if you can even use that as a toy, I have ever seen. It literally was shaped like a penis and bigger than my arm. I’m pretty sure that thing is there for shits and giggles ’cause it was HUGE. I dare you to try to put that up your cooch.
I initially came here needing to pee (they won’t let you pee), but I stuck around with a full bladder, so that kinda says this place has a lot to offer. The prices were average with the outfits and toys. I was looking at this puny shaped spiky rubber ring that could have fit on my pinky. I asked the cashier what it was for (bc it was so puny I didn’t think it was for guys) and she calmly told me what it was for and that it stretches. The girls here are super cool and welcoming. They don’t make me feel dumb which I highly value in these stores. I saw one go up to an old geezer looking at porn and asked him, «are you finding everything alright?» Poor guy seemed so embarrassed lol, but other than that this place and the workers are cool.

This review is for two consecutive visits on two days, both experiences were the worst that we have ever had at an adult store thanks to a single female sales associate with dark hair and an exceedingly bad attitude.
My fiancée and my first visit. Spoke with a female sales associate behind the counter about a high quality toy we recently purchased. I mentioned that my girlfriend had been displeased about the hard feeling of the toy. The the sales associate said nothing, instead she gave us a weird look and walked away. This is not a professional response to a legitimate concern; failure of service. We purchased some grape flavored lube and left.
We opened the lube and took a whiff. It smelled nothing like grape; in fact it smelled very very bad, much like the unmentionable area of a woman who has an infection. We returned to the shop to return the product as this was definitely not what we expected.
When I returned to the store I explained that the lube smelled very very bad and the same female associate took the lube, smelled it and said that it smelled like grape. I told her that my girlfriend and I felt that there must be something wrong as it smelled like a woman’s privates. She merely laughed at me and said in response, «That little Asian girl you were in with [referring to my fiancée] said that?!? How would she know what that smells like?» I did not reply. The female associate and her friend behind the counter had a good laugh and she said that there was nothing that they could do (their policy is all sales finale, no returns, no exchanges etc. [what if they sell a defective product I wonder?]) She wrote down the number of their office on a business card and sent me on my way.
Overall, our experience could not have been worse. From the first of receiving bad service to the second of having the sales associate laugh at my issue and make comments about my fiancé’s race and implying something about her sexuality this place is all bad. Until they hire a different staff I would not return.
P. S. The name of the lube to probably avoid is Sex Tarts Grape Soda

I’m borderline a «fan» and this is an «as good as it gets» kinda store. hahaha don’t judge me.
Came here a few weeks ago to buy some gifts and toys for our friend’s bachelorette weekend trip. I went with an expert so she knew where things were and how things worked and its purpose and etc etc. I was… intrigued by it all. Like a kid in a candy store, didn’t know what to get! So many options and in different colors and sizes and… smells? hahah
I was surprised that 2 chicks were running the store and not some gross old white dude with beer belly and grease stains on his shirt. they were friendly and told us to have a fun night as we walked out. @_@ lol
I’m sure you can find everything you need in this store cuz we left the store with stuff we never even thought existed hahaha we’re such good friends. our friend is going to have a blast on her bachelorette party!

I was looking for a funny yet sexy card to give to a friend for their Birthday and someone suggested this place.
I was expecting some sleazy looking store that was run by some dirty old man. Well ! was i surprised by this store. There is a girl at the counter and she was very helpful and nice.
i found a card and talked with her a bit before leaving. the store was very well lit and quite inviting. i did not really look at anything else but may come back soon.

I needed a gift for a friend’s birthday I wasn’t going to.
Hot Stuff swooped in in all it’s MTV, music playing I avoid like the plague, girls at the counter who don’t know their stuff, glory.
You can always tell when someone doesn’t feel comfortable working where they’re working, and that showed through a little in their help. It’s also much more a boutique or girl friendly store with most of their merch cheap imitations of the real thing sold elsewhere.
But I left with a gift, a set of pink handcuffs, which she adored.
I’d even drop by again, but I’m used to being in the city, where everything is real leather, real rope and much better priced for much better quality. Hot Stuff just can’t compare.

4 Stars
Last time I was here was when I was 18, and they’ve done a lot to fix this place up. Inside looks a lot nicer, and It looks like they may have made a separate entrance for the video booths (if they still have them).
Service was really friendly and helpful.
We were looking for a gift and even though I tried talking my girl into getting a rubber fist («fists of fury») for our friend, she wouldn’t let me. We ended up getting a little toy and a gift bag. Hopefully she’ll like it and her husband/​boyfriend won’t trip off it.
I didn’t notice a dvd section, but I’m sure they have one.