Extra Space Storage

Very helpful and attentive staff. Place is immaculate and spotless. After reserving on line I received a call to confirm my appointment time I set up 2 days later. Arrived on site 2 days later, quick tour of the facility completed the paperwork and in 15 mins I was all set up.
Impressed !

2 stars only because I have no complaints regarding the storage space or facility but customer service is something less than desirable. Made a reservation online for a specific date but immediately started receiving daily phone calls asking me to tour the site and rent early «to lock in the price». Why have reservations if you wont hold a unit or price… isn’t that the point of making a RESERVATION? Then when I go in to pay for the unit… surprise…there is an additional processing fee plus required (and very expensive) insurance. I have renters insurance for $ 25 000 coverage and pay less than $ 14/​mo but this place charges $ 32 for only $ 5000 coverage! The original advertised price went from $ 148/​mo to nearly $ 200! Hmm… bait and switch technique. They also offered a free moving truck but apparently only have one truck available for all of their facilities. So obviously, this service was not available and I now have to rent a truck from U-​Haul. The website also offers «first month free» but that was not available for the unit I chose… so which units do qualify? Apparently none because they are not available at this time. They also asked to keep my credit card info on file even after I stated that I was paying cash. With all the hackers stealing credit card info… I do not want my card # on file anywhere, especially at this place and they don’t need it! If I wasn’t combining storage with my boyfriend (who already has a unit at the place) I would have gone elsewhere! Best part… a gentleman had been waiting outside when I arrived but the lady at the desk made him wait again just because I came in the door first. The man mentioned that the «be back soon» sign was up when he arrived and the time changed twice while he was waiting. I offered for him to be helped first but the lady made him step out of the office so she could lock up and left him waiting again. Totally rude no matter how many times you apologize for the inconvenience. Really bad customer service!

Moving is challenging time for everyone. I picked this location for the proximity to my temporary home and my business. Right after I reserved my storage space online, a person called to welcome me and suggested to come in to see the unit to make sure it will fit my needs and to take care of rental agreement instead if doing it on the day of the move. I mentioned I used the handy online tool to estimate how much space I needed but they reassured that if it turns out I needed more room that they will have another space ready to add. The facility is ultra clean, they have alarms and sprinklers on the units, they explained the check in check out and the staff are really friendly and informative. They thought of everything pertaining to the storage that would help make my move go smoothly and reassure my stuff are safe. And that is just wonderful.
After I move my stuff to my new home, I will certainly use them again if I need storage in the future. I highly recommend them.

The service is exemplary. The facility is new and extremely well-​maintained. Security is managed with high-​tech technology that keeps track of everyone on the premises and which units are open. They gave me the internet quoted price which is saving me over $ 10 a month. I have used Extra Space Storage in NC before and was happy with the service, and this location is no exception. Thank you for being the best in class.

Just got my first storage unit and this place is clean!!! Great staff too :) thank you

Amazing experience. Clean and very competitive rates. Everyone at the front office were very helpful.
Plenty of units with drive up access which is awesome.

Awesome and helpful service from the staff

This is a wonderful storage place. We used them several years ago and had a great experience so went back when we were in need of a storage place. Cindy and her staff are professional, welcoming and friendly. The units are clean and I always feel safe when I am over there. I would definitely recommend Extra Space Storage.

I needed a storage unit after my bf and I broke up. I found this place since it is close to where I am currently living. They had told me the unit I got was $ 129. They had a sign that is out in the front advertising first month free and the first time I went there to look at the place, someone told me yes that is true. When I finally went in to sign the documents, I was told it is no longer valid and the promotion expired yesterday. So here I am thinking they just have not had time to take it down yet. It is now 5 months later and it is still there… false advertisement much?
I went online to make a payment this morning and saw that my payment increased $ 19 dollars. When I called to ask, they told me there is an increase after 5 months BUT after that I will not see another increase for another 9months. Wow! Lucky me! How nice of them to NOT have disclose this to me when thy rushed me to sign all the agreements. Note… I do blame myself for not looking closely at the disclosures but I would think that would be disclosed right off the bat.
Also, when I asked about the first months rent free sign and told them what I was told when I first rented it and how I was told it expired. The lady on the phone says it depends on the percentage of the unit rented. Guess they need to keep their stories straight. Which is it? Expired or depending on the percentage of rentals? So basically it’s whenever the hell they feel like it is. That’s how it sounded to me. There is no expiration date like the original person told me.
So in the end, I got cheated out of the first months rent when it should have been free as advertised. Second I have to pay for increasing rent. So needless to say I am going to try to clear out my unit as soon as possible before they decide to increase it again. Argh!

I stored my stuff here two months ago. I had a very bad experience there was false advertisement it said the first months rent was a dollar. Once I chose the unit that I wanted and it was time to pay that’s when they told me that the unit I just picked was not on the special one dollar for the unit i chose.
Then they talked me into staying there and they gave me half off.
Then after 3 months they raise the rent on me

Many storage places to choose from. If cleanliness, modern, security, management makes the difference (since sizes are the same everywhere) then this facility is great. Cindy has been the mgr since the beginning which says a lot. She knows her biz, reps the brand well and is great to see each time ur there. Thanks Cindy as we just emptied the last of all our units after 4 years. John n Pam

I searched for days for a space to store my gooxds at low rate, I can tell you I was amazed that Extra SPace Storage. Was exactly what I needed. The service. Was professional quick, Chritina was worth the time it took. We arrived at 11:30 she showed us our unit told us all the rules then she took us to the offices we did all the paper work and drove away with our unit info in hand at 11:55 was that fast enough for you .I did other storage in the past and I can tell you. Over 1hr each time. I recomend Extra Space Storage before going anywhere else. A very satisfied Customer Thank You

Fantastic experience! We needed a couple of months of temporary storage (Spring 2011) for a garage makeover. This is a new facility; real clean. We really lucked out — got a great drive up access unit (for the motorcycle). Great crew to work with also. I’d come here again if I needed storage!