Enterprise Rent-A-Car

Horrible experience — Customer Service was non-​existent. I reserved a 12 passenger van through Corporate discount and when I called to inquire about a pick up, I was informed the van was not available. The Enterprise Rep I spoke to gave me a bunch a numbers to call other branches. They should have called on my behalf. I shouldn’t have to call around looking for a vehicle if I already have a reservation. When I called the Sunnyvale branch a Rep from Corporate took my call. She called the Lafayette branch on my behalf and made some suggestions. After a couple of days of not hearing from anyone I called the Lafayette branch again and spoke to the Manager. I was told because of local events no vans are available, including mini vans. Thats not my problem. If no vehicles are available don’t accept my reservation. At that point someone should go above and beyond to find a vehicle for me. The Manager said she would continue to call around for a vehicle and call me back. You know when someone is lying to you. This conversation occurred on Thursday and my reservation was for Saturday. I never received a call back — Enterprise blew me off. I asked for a call back even if they could not locate a vehicle and I never heard from them. I am a reasonable person. If they would have called me immediately after my reservation was made that a vehicle was not available then I would have walked away. If I didn’t call them inquiring about a pick up, I would have showed up to pick up a van and walked out empty handed. I will never do business with Enterprise again and I will make sure my employer is made aware of my experience when they send me an internal survey of my experience. My entire trip was relied on a 12 passenger van. I had to make other arrangements to to make it work.

Not all Enterprise car rentals are the same. I had to rent a car once again and I always come here to this location. Nice gentleman always picks me up. I think he’s from back east. Don Ronalter does a great job with his store. Always makes it hassle free, that is why I come here and not any other car rental including other Enterprise’s. Kudos Don Ronalter! You and your crew give great service and great prices!

My insurance company arranged a rental car for me while my car is in the shop after someone ran a stop sign on me.
They picked me and 2 other guys up from the bodyshop and set me up with a Impala. It was being washed while I was waiting.
The moment I drove it off the lot, I knew I didn’t like it. It was too big for me (I drive a compact) and the gas pedal was way too tight and hard for me to get to speed. Good thing I didn’t take it on the freeway.
So I called and said I prefer another car, drove it in the next day and came out with a Ford Fusion that accelerate easily.
The day I returned the vehicle, it turned out my insurance company only reserved it for a week (estimate time to fix my car). I said I’d call my claim agent to explain it took the shop a day longer, but Manuel offered to call for me. After getting voicemail, he told me he’d handle everything to make sure they would approval the extra day’s rental.