Enterprise Rent-A-Car

Amazing customer service and fast service. Alexa came to pick up within minutes of my call from the body shop. They even have a exotic line of cars! Make sure you ask for Alexa!

Location: Personally, I work close by so this location is extremely convenient (especially with their pickup/​drop off service).
Pricing: They usually provide competitive prices. A 3 day weekend in a full size cost my a tad over $ 100.
Staff: Staff here are professional and polite. They do mention the optional insurances and provide details on what they provide but I don’t feel like it’s being shoved down my throat like most other places. I personally don’t purchase them though as I have my own insurance.
Car: I always get fairly new cars from this location. I received a 2015 Ford Fusion this time around.

This is a continuation from my other Unilocal review. I started my rental process at the Pearl Ave. Enterprise Rent-​A-​Car location. After the car I rented broke down, I was taken by tow truck to this location. Once there, I was greeted by less than friendly (and I admit by this time, I was tired, hot, and upset that I had to go through all of this, when I expected to spend no more than 45 minutes picking up a rental car.) agents. I was told I had two cars to choose from. However, the service guys in the back where the tow truck driver dropped me off, told both of us that there were plenty of cars to rent, not to worry (by this time it was about 4:40pm and I was worried I wouldn’t have a car available.) When I told the front desk agents that, they said that those guys didn’t work for Enterprise, they worked for the airport. Funny, their shirts said Enterprise! By this time I just didn’t want to hear anymore empty, meaningless «were sorry» answers. I took one of the cars and left. When I got home, my husband called because he has used Enterprise for business too, many times before. They offered more «were sorry» answers, they offered free weekend car rentals. All very nice, but no thank you! The more I thought about it, the more I got upset. Not only did they not follow their own policies, but they put me in a position that was dangerous, and told me to call 911 while I was on the phone with them, to which I replied, «and how do I do that and not lose you?» (this was a «company» issue, not specifically a location issue. I was on my cell phone with them while broken down in the middle of the road during traffic hours.) they just really lack in customer support/​service! I don’t know who reads these reviews, or even how much my review matters, but I think the number one issue here is their lack of respect! I made all the necessary arrangements to make sure the car was available when I got there (confirmed that the dealership had confirmed with Enterprise), and so on. The reception agents (if that’s what they are called) need to be polite, respectful, and truly helpful. Those are not qualities that you learn. You either have them or you don’t. It is so obvious when your talking to someone, and they are looking everywhere else, but not at you. Why? Because they don’t care! Here’s the car’s we have, basically take one or not. Next! I came into the front office, I was in a bad mood (understandably so), I looked like hell because I had been cleaning house (not usual business attire), what I thought was only going to be a simple car pick up, turned into a few hours of hell. To offer to have the front desk agents call and tell me their «sorry» seems so forced. That’s not coming from the agents, that’s coming from the managers trying to save business. Offering a free weekend car, thank you, but «no» thank you. I would much rather see you review your interviewing process, maybe do a little reference checking.

I have an beautiful rental from this location and their customer service is AWESOME!!! I spoke to Adrianne first and then Amanda handled all the paperwork… they are amazing! So thorough, pleasant and knowledgeable!!! I will definitely be back here for future rentals! :)

My truck was totaled in an accident on 12÷7÷14. My insurance allowed me up to $ 1200 for a rental car. After speaking with my insurance, I received a call from Enterprise immediately. I set up a pickup time for the following day and was picked up by Amanda as scheduled. On the way up she asked about my hand which was in a cast as a result of my accident. After telling my story, she was very sympathetic and caring of my situation. For someone I just met, I thought it was very nice of her to display such care. When I went to sign papers, it was a few signatures an inspection and I was on my way out in a 2015 Impala. When it was time to return the car, they reminded me of the due date set by the insurance. They were very courteous and professional during the call. They also remembered my accident and suggested if I was looking to buy another truck and introduced me to their sales dept. When I returned the car it was hassel free with no waiting. Amanda, her wonderful Supervisor and co-​worker were awesome! Super nice, professional and caring. I really felt good about my interaction with them and will definitely refer everyone to them. Thanks Enterprise and I will miss my 3 week relationship with the 2015 Chevy Impala :(

My commute car broke down last week, so I brought it to my mechanic, who happens to live on the same street as I do. He told me he sends all his clients to this particular Enterprise branch and they always say great things. I went there mid-​week around 3:00pm and they made everything very easy. They had a good variety of new cars to choose from. I explained that I wasn’t sure how long I would need the car, which was no problem. Because of the weekend and special parts for my car, it took five days for me to get my car back. I took the rental back, which was a nice little car and was just perfect for me. They drove me back to the mechanic’s, which was nice.
After dropping off the rental car and getting home from the mechanic’s, I realized I left my garage door opener in the rental car. I called the Enterprise location, and asked if they could drop off the garage door opener at the mechanic’s night drop slot, since the mechanic’s garage was now closed. They put me on hold while they found the garage door opener and told me, no problem, they’d go ahead and drop it off. My neighbor brought it back to me the next day. I was very happy that they went out of their way to make it convenient for me, especially Adrianne and the woman that drove me back to the shop (I forgot to get her name). I will definitely be back the next time I need a rental car. Do yourself a favor, and rent from here, not the airport, where they have all the extra fees. They are right next to the airport. Outstanding service!

What a nice experience! Prompt, friendly pickup, professional, personable staff at the office, efficient check-​in and check out, and although the dealership had reserved and authorized a compact car, they upgraded me to an Impala because they had an abundance of premium cars on the lot. Looks like the employees are empowered to make decisions and provide excellent service. Loved the impala too! Thanks guys!

Please, please, please save yourself an insurance scam credit claim later!
If you do go, be sure to photocopy everything and take photos before you rent. If you end up with a damage claim or any other of the cheap tricks they have used with other damages, do not be surprised.
We had CLEARLY seen damage BEFORE we had rented the car and literally had to arm twist the man to write it down on the original form. A few months later they claimed there was damage done to the car, for the exact same damage we had seen before we rented it.
There’s a reason there are every other bad review here on Unilocal.Please take them seriously. Don’t be another one of them. You might be lucky but please, for your sake, don’t gamble with these people. Find one with more positives.
My husband and family rented an SUV Ford Flex for them to drive up for our wedding to Seattle. I and the family was there at the time of issue. They even encouraged the usual up sell of extra insurance for damage. Now recently they’ve sent a couple of claim letters saying there was damage to the car to the tune of over $ 300, even though the damage was there previously. Now, it’s going into dispute.
They are just looking for suckers to pay their damages for them. Don’t trust them.
Service was great, but this is low.
This is my first bad review.
I’m considering reporting them.

I’m really upset with this company. They charged me an extra day (four instead of three) for a loaner car while I got my car fixed by Sunnyvale Auto Body (excellent place) and I got Enterprise through them. I dropped the rental off at Sunnyvale Auto Body as they told me that’s how they handle it. I called Enterprise three times and they kept telling me a credit was made for the extra day. It never happened so now I had to dispute that part of the charge on my bill. Obviously, Enterprise did not get over to Sunnyvale to pick the car up the same day and then charged me for that day. So much for trusting people to do the right thing. Will not rent another car with this agency.

Ok I’m late for writing a review. It’s better late than never.
Anyways I love renting a car here. This is the best place on earth to rent one. Customer service was off top! Every employee was friendly and super amazing! They even had my name on their desk that says «Welcome Genia». Had me thinking that these guys really came prepared. Overall it is cheaper than any other place. I would rather come here because it’s more reliable. Love you guys!!! Great Service! :):):) I will come back for my next getaway!

Really now, what can you say about a rental car company? Other than being incredibly deceptive and later making up for it, nothing.
My husband was rear ended on 17 on our way to the beach with our puppy. Blind corner, we were all stopped, girl behind us didn’t quite make it. So we dropped off his car at the shop and Enterprise gave him a little SUV thing. All was fine and dandy, my husband told Enterprise that the other insurance was paying, he didn’t want anything extra, just whatever the insurance company was covering.
Everything seemed great until a couple days after he dropped the car off. Suddenly there was $ 120 charge on our credit card. My husband phoned Enterprise and was told that this was for insurance… despite specifically telling them that he did not want to pay for ANYTHING and only wanted whatever the girl that hit him’s insurance was covering.
In comes the wife (me) to fix everything. I was able to speak to the manager and get her to reverse the charge. It was a big hassle and not worth it. Go with Hertz, I’ve always had good experiences with them.

We recently (Dec 23^rd — Dec 26^th, 2013) rented a Premium SUV (Ford Expedition) from this enterprise center on De La Cruz Blvd and we were extremely happy with the service from this center. Athena Chou and Ehson Mortezaie provided fantastic and quick service at both the times while renting and on returning the car. They did let us see the car from inside out before renting and quickly finished the paper work. We really had wonderful experience with this center and definitely will use this same center for any future car rentals. Thank you Athena and Ehson. You guys Rock!
Thanks
Punit

Enterprise worked seamlessly with Geico and Car West to make the repair of my 2013 Mazda painless. All three companies are under one roof so you’re not going here and there. Thanks Manual Avila for the great service. I usually use Hertz but am changing to Enterprise based on this experience.

I will start by admitting, when you do good no one really notice, when you do bad the word spreads like wild fire. I consider myself an honest person. Unfortunately, with Enterprise, honesty got me bad service. My car was being repaired from an accident and was in the shop for about 10 days. While at the movie theatre the rental car was hit on the rear bumper… a 2 inch scratch actually. When I returned the car I had the opportunity just drop of the car and leave but I told them the car was in a hit and run. Enterprise proceeded to take my insurance info and $ 1000 deductible. I was informed that it would cost less than $ 1000 and I would be refunded the difference. My car had $ 3600 in damage and was fixed in 10 days. Their car had a 2 inch scratch, it is fixed and back in service and over a month later I still don’t have my refund.

I rented a car in September 2013 and had a great experience. The car I wanted (economy) was available, and there was an offer to upgrade but little pressure to do so. All the agents were efficient and friendly, and there was no waiting.
A few days later, I realized I had prescription sunglasses in the rental car. Enterprise at SJC actually helped me get them back! I called the SJC-​Enterprise number, left a message, and my call was returned the next day. The agent was extremely helpful, took a full description of the sunglasses, looked through the lost and found and texted a photo of my sunglasses to me for positive identification. When I had agreed they were the correct ones, he FedEx’d them to me.
I have rarely received such friendly, efficient, and helpful service from a rental car company. I highly recommend Enterprise at the SJC airport.

I very seldom write reviews but for this one I like to spend the time. For sure 5Stars. Great people and great customer service. Flexible and helpful.
A simple call was enough to extend my rental. No customer service hotline, were you have to hold the line and type in your RA#. You call the desk and the very helpful guys directly. They don’t try to sell you any extras you don’t want at all.
There is even a pick up or drop off service available. Just call them!
If you need a car in Santa Clara or San Jose area I really can recommend Enterprise at De La Cruz Blvd!

So much better than several other Enterprises I have been to. It seems as though they are training their corporate staff here and it shows. The service is impeccable. I didn’t feel like I was getting a hard sell; when I dropped it off there wasn’t even a cursory look at the car that I could see, just a friendly hello.
Oh yea, the Impala I rented ran really well and no weird smells, etc.
I highly recommend this specific Enterprise.

I have been rented so many rental cars and this is my first time to write a review for this Enterprise Rental car location and specially «Thanks to Rory Conley» since he is the best customer representative I ever seen. I had bad luck with rental cars so that I have to change it a few times and Rory was able swap my car right away Not only he provide me the best service, I was able to get upgraded the car if I am not happy with the rental car. If you are locally in SJ and want to rental a car, go to this location and look for Rory, branch manager. He will get you the best deal in ther bay area and their service is so fast. It only took me 15min to get the rental and drove out.

I give it 5 stars for great service especially Rory and the drivers, I am sorry I forgot his name, but they picked me up in a reasonable time 10 – 15 minute wait. Unfortunately there business is so good, that their good cars are gone, but Rory gave me a great discount on an upgrade on a truck. State farm insurance would cover me for just $ 30 dollars a day, but Rory gave it to me for $ 13 dollars extra. The truck ended up having the annoying air bag signal, so they ended up driving me to their El Camino location to pick up a Dodge Ram Pickup truck. I know a gas guzzler, but it is okay.
The only complaint I had was the tank was not full and half full when I got the car and the car was not washed when I got it, but the weather has been iced up. But the customer service makes all up for it as they worked with me.

I’ve had a great experience with all of the employees here! They are all very professional, friendly, and accommodating. I initially had reserved a car at the Enterprise location at the nearby airport, and mistook this location for the one that had my reservation. Anyways, it was no problem since Leanne and Jill were so helpful in transferring my reservation to their location, thereby saving me a trip.
I rented three cars here in the last month since my car was out of commission. On my subsequent visits, Leanne and Jill remembered my name and made me feel special. I’ll definitely be coming back here if I need to rent a car. I love their free pick-​you-​up and drop-​you-​off service.
Thanks Enterprise!