Cobblers Bench Shoe & Luggage Repair

The main handle to my suitcase broke on a recent trip, and I needed to get it fixed asap for another trip. I called a luggage shop, and they said that, to fix the suitcase, I’d need to send it to the manufacturer, which would cost $ 20 for shipping and take two weeks. When I mentioned that to my wife, she suggested that I try the Cobblers Bench. I dropped by their shop with my suitcase today. The shop was busy, but a person attended to me quickly. She took my suitcase to the back room, and ten minutes later the suitcase was fixed! It must have been an easy fix, but I greatly appreciated their prompt attention — and to top it off, they didn’t charge me anything! What a great experience. Whenever I have a another need for luggage or shoe repair, I plan to check out the Cobblers Bench first.

Fantastic work on fine footwear! I’ve used the Cobbler’s Bench twice in the last two months and both experiences have been great. I had them put rubber oversoles and heel taps to my new leather soled shoes (for better traction and wear). I also had them resole my favorite dress boots and in both cases, they did beautiful jobs. The boots actually had a cut on them and I can’t see the repair even when I try to look for it, simply amazing work. Not cheap, but fairly priced for excellent craftsmanship. If you have nice shoes and want to keep them nice or repair them, this is the place!

Never been to a cobbler before, yet since I’ve passed this place hundreds of times going to Valley Fair, Santana Row and the like, I figured I would try it out. I brought two pairs of shoes with me, boots and heels. I inquired about the pricing and the guy said he would give me a deal since it was my first time and charge me $ 25 per pair instead of $ 35. After looking at my very worn out and torn faux leather boots that I have had for several years (originally purchased for $ 45 from Cathy Jean) I decided that they really weren’t worth the money to repair. The heels on the other hand, I was planning to wear the next weekend to a bridal shower and the ankle strap needed to be repaired as well as shining up the patent leather and painting the frayed faux snake skin to give it a smoother finish. I came in to pick my shoes up about 5 days later and noticed that they had not repaired the ankle strap as I had envisioned. I spoke to a gentleman (probably the owner) about how I would like it to look and he fixed it for me while I waited. Fortunately, I had some extra time, so I did not mind the 15 minute wait. Once the repair was complete I was more satisfied with the overall look, yet it was not perfect :(
Overall, I had a pretty good experience with this business, but I think that I will only use this cobbler again for shoes I really want to continue to invest in. Not worth the money for faux materials or really worn out shoes.

This place is the best place ever, their work is the best! Richard is not only polite but very good at what he does. Would I be bringing more shoes and purses to fix? Damn right I will great prices and excellent service from a very friendly staff from the girl who help me the day I dropped off my boots to the day I picked them up and Richard helped me… He’s Amazing!!!
If I could give 10 stars I would… Highly recommend !!!

Very bad service with the fat lady called Nancy! She is super rude and does not take her responsibility on her fault. I delivered my shoes on Monday to do shampoo cleaning and come today (Friday) to pick up. First, she can’t find my shoes, so I wait for at least 15 mins for her. Then, she brings me a kinda dirty shoes, of course I am not okay with it and she just explained it was already dirty and I dirty the shoes, it is what she can do the shampoo. Omg, is she kidding me? Why I pay 25 bucks to pay the cleaning and you just give me a dirty shoes. The worse is she just put some kind of water to protect the shoes, and I said why you don’t finish the job before the customers come. Her explanation is she is busy and she hasn’t have a chance. Holy ***. I will never come again even though the guy maybe the owner is very nice. Bad experience!

They shampooed my fabric designer bag which had the smell of rotten milk (due to the baby bottle) and adjusted 3 of my shoulder straps that looks original.

I dropped off my brand new channel knee high 14b black cow hide boots to have the calfs stretched. Channel sent me over here to have them worked on so I trusted that my boots would be in good hands. I read mixed reviews about the place but I got my boots today and they polished them and water proofed them for me. Plus I can bring them back any time free of charge to have them stretched more if necessary.

Awful experience. I dropped off a nude-​pink patent leather purse here on a Saturday (last October) to remove minor freckle-​like spots around the edges (it wasn’t a huge-​stain or anything, but this particular purse has a sentimental value to me so I wanted to keep it looking its best). This place was recommended by LV at Valley Fair so I overlooked the negative reviews on Unilocal.
Richard assured me that he would be able to clean the purse up and that they had a «patent specialist» that works on Saturdays. I gladly pre-​paid for my service and went about my life. I returned the next Saturday around 4pm (receipt said any time after 1pm) and the lady at the counter told me that it wasn’t ready, and to come back around 6pm. I told her I would rather not have my purse rushed so I would come back the following Monday.
Came the following Monday and to my horror my nude-​pink glossy patent leather purse was painted over in a matte rose-​pink color. Even worse, it was in blotches and only one side of the bag, which made it beyond obvious that it didn’t match the original. The same lady then said to me, «Didn’t Richard tell you how difficult it is to clean patent leather?». At this point I was furious that the «patent specialist» decided it was a fine idea to paint a designer purse without asking the customer first, but what really made me upset was the lady’s attitude. I told her I couldn’t pick up the purse at this time because it was beyond recognizable.
Richard came out from the back and told me he would try to fix it. I didn’t want to say or do anything irrational while I was upset, so I just left. Later on in the afternoon my bf went by the Cobbler’s Bench on my behalf to scope out the issue. Richard was able to remove most the nasty paint over the glossy patent, so I decided to pick it up before further damage.
Now the purse has the freckle spots, and extra paint chips embedded into the stitching. I was given a full refund of the cost of the «non-​service», but I was appalled that instead of apologizing, the last thing Richard said to me was, «Wouldn’t you agree the stain is lighter than it used to be?» Are you kidding me? All you did was spray paint over my purse then use rubbing alcohol to remove it. I would NOT recommend this place to anyone who needs any work done on their patent leather goods.

I needed to replace wheels on my luggage so I dropped by and asked for the price range.
A female employee said it costs $ 35/​wheel and I needed to replaced three wheels. so it comes out to be $ 105+tax. ouch. lets go get a new luggage

These guys know what they are doing. I’ve brought a few of my own things in for repair but also use them exclusively for my clients. Recently I had them refurbish an old steamer trunk. They did a beautiful job. The trunk owner is really happy with their work.
They also carry a supply of insoles, shoe glue, etc. to improve your shoes.

I am a customer for 18 years here and from my view this is the best place to take your leather item to repair or upgrade. I took here my shoes, purses, jackets, belts. I never, ever, ever had complains about their service.
The staff here is very knowledgeable and friendly. They saved my husbands very expensive shoes that our spoiled cat scratched badly. They made my favorite old leather jacket look like a new and the latest — they made this tiny detail I lost on my Couch shoes that hold ankle straps. Thank you, again.

I brought in a belt to be shortened and they were able to turn it around very quickly but the workmanship is questionable given the amount they charged.
I was under the impression this place was really good since a high end store salesperson in the Westfield mall recommended them, but other than conveniently located next to the mall, I don’t see the appeal.

Amazing business. They always repair my shoes and take my brand new pairs of dress shoes to add protective plastic on the heels. Amazing people running an amazing business. Anyone who gives less than 5 stars is the problem, not this small business.

Have been taking my shoes, belts and handbags here for a few years. I’m always impressed! They do an excellent job and are very reasonable with price and getting you your items back to you in a timely fashion. The owner is a sweetheart and everyone who works there is super friendly. I used to go to Master Cobbler down the road but they ripped me off so once I found Cobbler’s Bench, I was hooked! They’ve always taken great care of me and my stuff. They also add extra holes to belts at no cost

On two recent visits (within about a month of each other) I experienced the same problem. Both times staff was unable to locate my shoes that I dropped off for repair, and they didn’t finish the work by the promised date.
Staff was confused and wandering around looking for my shoes. After I waited patiently for a lengthy time a younger guy with a beard said my shoes were not ready. He explained my shoes needed some stitching in addition to gluing. I asked why they didn’t call and tell me that? All he offered was a confused look and said it would take 10 min to do the work.
My receipt specified the details of the repair and description of my shoes. They don’t pay attention to what they write on the receipt. The quality of work is good but they need to work on follow through.

Cobbler’s Bench smells like leather when you enter — that’s exactly the way a cobbler’s shop should smell. I didn’t mind at all the selection of wallets and leather goods all around the fairly large store. When I entered the guy behind the counter was patiently explaining something to the obviously annoyed customer ahead of me. I thought he handled it well, but then I got a little annoyed too when it was my turn. Cobbler’s Bench quoted me $ 95 to resole a pair of business casual split toe lace shoes that I’d resoled previously in Southern California for not much more than half that price. I was only at Cobbler’s Bench because I was floored at an $ 82 quote to resole a similar pair of shoes the day before at a competing cobbler nearby — the Cobbler’s Bench price was even higher! My biggest frustration with both was the lack of posted pricing — pricing seemed random, subject to whim and completely arbitrary. I’ll make the same comment in my review of the other place too.
I didn’t pay it at either, going instead for some glue and a polish for $ 16.50 — the other place charged me $ 20 for the same scope on the other pair of shoes, so the Cobbler’s Bench pricing was better for that. Points off though for making me pay ahead of time — the other place didn’t want payment until pickup. No issue with the workmanship — the glue and shine came out fine.

After getting a recommendation from a friend, I decided to try The Cobblers Bench.
I have to say that I was more than happy on how they repaired my shoes. They look brand spankin new! I was also very impressed with what I heard were the new owners and the customer service that I received while I was there. I felt they were quick and very affordable. I will definitely be using them in the future for my repair services. In fact, I need my luggage to be repaired before the holidays, so I plan to go back very soon!

If I could give this a negative rating I would. Richard claimed that he’s worked on many valentino shoes. I left my brand new unworn valentinos with the promise I would get them done in a week. Every week that I came in they were completely undone. It wasn’t until the fourth week that I received my shoes completely messed up, stitched dirty, damaged studs, crooked straps, and everything horrible that could happen to a shoe. When I tried on the shoe for the final time, he blamed my ankles that the straps were crooked! Did I mention it was brand new and completely unworn? I’ve posted the pictures. These are how he wanted me to take them home.
Note: this was a very simple job– stitching. If he is unable to do a simple task, what makes you think he can take care of your shoes?

Love this place — have been bringing my shoes here for repairs for years — so much cheaper then buying a new pair!
They have fixed at least 20 pairs of shoes for me and my purse twice since the manufacturer said they wouldn’t because it would lower the quality of the brand — well I am sorry I am happier spending $ 18 to fix my $ 500 purse that was an anniversary gift from my hubs then buying a new purse :)
Will go back again and again!!!

Having driven by Cobbler’s many times, I finally had occasion to stop in. I needed some holes added to the strap on a purse. They put them expertly, and even though it took more work than I realized it would – they measured to make sure they matched the spacing on the existing holes – they didn’t charge me for the holes at all, only for the shoe polish I purchases.
But what struck me as even more remarkable was how clean and orderly the store was. So different from many cobbler shops. Will definitely be going back!