Chase Bank

Glad they are open Saturday’s until 4. I’ve gotten Avery rude teller who basically asked me how I got the large check I was depositing. I earned it. But to have this ugly mug of a foreigner asking me how I made my money is frankly beyond unprofessional bank teller behavior. I ignored him and he asked twice. Frankly I don’t get why anyone would wish to discuss the personal nuances of their finances with a $ 14/​HR clerk, I do not know.
A clerk should not be initiating this conversation. There is a greediness in the eyes of people who work at Chase. They are predatory, I noticed it since they swooped down and snatched up my formerly decent bank WaMu. It is a pervasive attitude, I’ve noticed it across the Bay Area, Los Angeles, Texas, and elsewhere.
I’ve experienced all kinds of shockingly rude questions from Chase tellers I’ve never met and hope never to deal with again. Today I opened account at a new bank and I will not miss this rude arrogant attitude demanding to know my personal info.

I dislike this chase branch. Anytime I park anywhere that isn’t near the front, I am harassed about whether or not I will be using the bank services because if I am not, I can’t park there. I’m not sure how it works but it feels a bit odd for there to be someone who does that but the same truck that was parked in the middle of the lot before I got out was still there after I was done with my transaction.
And the customer service here is a complete wreck! I came to make payments and deposits and when I called up, the teller was counting and putting away money still. I waited for her to start my transaction but she never said anything so I told her what I’d come for and she just said ok but continued counting her money. I just walked away. Terrible customer service.
I normally do not have opinions on commercial business. Chase employees are pretty standard experiences for but these always give me the vibe that they do not want to be there.

Terrible customer service! I asked to confirm the balance amount and the teller uh huh as her response. Then she just threw my receipt on the counter as she was talking to another banker and no thanks for my business. Maybe she has a bad Monday but put on a smile when you come to work please

I’ve been banking with chase for a few years now and aside from setting up my liquid account I don’t often go inside to make deposits and what not. Mainly I just use the ATM so that might be why I gave it a higher rating than most.
I haven’t really had any bad experiences using chase though. Their website/​app is fairly straight forward to use, ATM’s are accessible, and their support team is decent. Of course standard banking fees apply, but luckily I don’t make huge transactions so my liquid account (which I highly recommend if it seems right for you) barely gets charged anything.
Unless something drastic changes, I’ll keep using Chase.

This review is for both the branch and chase in general. Today I went in to get a roll of quarters and was asked, «Sir what is your Chase account #» Not quite understanding what was being said, or perhaps not quite believing the question, I said «I only want a roll of quarters.» I’m sorry sir you have to have a chase account. Needless to say I do have an account but was so miffed that I said forget it. I then walked over to the other side of the bank and said to the managers. «Wells Fargo and BOA don’t ask you for you account # when you get a roll of quarters. To which the reply came, «I’m sorry sir, that’s the corporate policy.» Translation– «We are only following orders.» My advice go bank with a real bank that believes in customer service and doesn’t have silly rules made up by bureaucrats that have nothing better to do.

Chase bank has been wonderful to work with. The service has been amazing. The chase slate card offers a lot valuable benefits for no charge. The website is amazing. I’m moving to be a bigger customer soon due to the execution

Mortgage banker Brandon showed incompetent, dishonest, unprofessional, and misrepresentation, gross negligence and the manager is so irresponsible and unresponsive.
Brandon without my authorization and knowledge, filled out my loan application with ficitious and wrong loan data, advised me to say my wife is on PTO so bank can use my wife’s full monthly income when she was working part time for month. What a liar and fraud!
Please do yourself a favor do not deal with banker. Serious internal investigation should be conducted against Brandon as his behavior and impact damaged customer right and money and more importantly represent Chase in a very bad way putting Chase at risk of legal issues.

This was an average Chase bank. I mainly go here to withdraw and I’m usually outside the ATM. It definitely needs to be renovated because the ATM was dirty and the mirrors were filthy as well.
I wish this Chase was more accessible if you’re a pedestrian because it’s hard to cross it if you’re coming from Santana Row. You have to cross the street from Santana Row towards Valley fair then walk more towards the parking garage/​lot. Watch out for cars since most people here don’t know how to drive. Probably because they’re pre-​occupied trying to find parking.

Yaniksa? I glanced at her name as I walked away but she was a rude gal. I came in saturday and there were only a few customers inside. She said hi and then stared at me without asking what I needed. I told her I wanted to pull money out of my account and she rudely said «well they’re both checkings accounts so which one?» I tried to ignore her attitude and told her which account. She then had me sign and went back to staring at her screen. No thank you, goodbye, have a nice day, nothing! I understand having bad days can happen, but there’s no need to take it out on customers.

This branch is large and right next to Valley Fair shops. So I asked whether they have a small deposit box and they said the smallest available box (probably medium size) would cost over $ 100 which is kinda expensive. Some smaller Chase branches don’t even have any safe deposit box. Other than that, their teller lines and service are quite good. Just don’t go here during the holidays or when there are sales at Valley Fair Mall. The traffic during those times are quite bad.

I like this branch. The staff is professional and it’s not too busy.
Jessica as the business teller is excellent and doing a great job.
Jose the business banker always there when I need him.
Brandon is also there to help me when I need to take a mortgage.
Overall good experience and no complains.

I usually try to get in and out as quickly as possible. I’ve only used the ATM here so I couldn’t tell you how good their teller service is to say the least. This location barely has any lights in the parking lot though. The one way in and one way out doesn’t seem logically convenient but at least it’s not always too crowded (during the times I’ve visited after business hours).

I made a quick stop in on my lunch today to get some cash as I knew the bank would be closed tomorrow for Thanksgiving. The line was a bit long, but they quickly added more tellers to make the line move quicker. The teller was very friendly, quick, and accurate with my transaction.

Just average and nothing I say WOW about. There is a teller line with plesentries. The place is boringly clean and generic. Typical advertising. They pretend to know my name or remember me… but it is only after they look up my account.
Just average.

As a retail bank (deposits, withdrawls, etc.), I’ve never had a problem with this Chase Bank branch. Knowledgeable, courteous tellers, etc.
However, I recently was contacted by Brandon Medina, a loan officer at this branch, and he offered to have Chase refinance my mortgage (the existing mortgage is also with Chase) at a very attractive rate. I agreed, and filled out all the paperwork, and paid the $ 600 loan application fee, which Brandon promised would be refunded at closing time.
Except, the appraisal came in much lower than expected, and Chase sent me paperwork saying that I would have to contribute another $ 20K of my own money at closing, in order for the re-​fi to go through.
I called Brandon to discuss this (multiple times), I e-​mailed him, and finally I sent a letter via US mail. He has never called back, and now I am out $ 600. Yes, I should have asked for clarification up front on the terms of the application fee, but Brandon should have known from the beginning what the house is worth, and there’s no excuse for not calling me back.
I give Chase two stars, because, as the saying goes, my experience could have been worse.

I have been into several locations besides this one and they are all pretty much same. The clerks are incredibly nice and helpful. I can turn my brain off completely when I go in. They are always so well staffed. I almost wonder how they are able to staff so well because whenever I go into a branch, it’s rarely ever busy and the few times it is, they get everyone through very quickly and efficiently. I like their new fancy high tech atm machines that they have inside too. I haven’t had too many problems with Chase yet, which is something I can’t say for other banks I’ve used. I also like their color scheme and their ATM machines look really cool at night. Blue is my favorite color.

Easy peasy. I needed money and the two available ATMs outside were convenient and easy to use.

Very poor service at «this branch» from the Tellers to the Bankers. No «hello» and the employees here were very rude this day. Very minimal eye contact and not once were we referred to by our names. No explanation of what they were doing or the process they had to take for the service we asked for.
The thing is we were seated to be helped, but no one bothered to follow up. We had to ask a Teller to see what was going on. And even though the Bankers knew we were waiting, the Teller had to express that there were customers looking for help.
If you’re going to act like it’s a bother for you to help me… Don’t!
Not all branches are like this, but I won’t be returning here ever for any reason.

I had no problem with this Chase other than the fact that getting into the parking lot can be a pain. There was no opening that we found from the main road so we had to go inside to deal with all the other mall shoppers looking for parking. Luckily, the Chase parking lot was empty. Soooooo after hitting up the ATM here, we left our car and walked straight to the mall. I’d be careful of this though because there is someone in the parking lot watching to see if drivers are actually Chase patrons. If you arent, your car might get towed. Two ATMS on the outside of the building so you never have to step inside to withdraw money.

WAMU HAS BECOME CHASE but its pretty much the same thing
The first floor won’t seem much different. The «upgraded» ATMs are slow and cumbersome (JUST GET ME MY QUICK CASH PLEASE) although they do let you deposit checks without a deposit envelope which is an excellent feature of new ATMs. Inside the standardly inattentive tellers behind the counter service the incredibly long line. The second floor is where the you see the real affects of the grinding halt in the American Mortgage/​Housing Market. Once home to Senior Processors, Senior Sales Associates, Senior Loan Consultants (everyone was Senior), now the second floor is a «Chase Homeownership Centers» not-​so-​robustly staffed for the clean up of all of the loans the previous tenants constructed. There is a security guard reading the paper and a receptionist who will give you stacks of forms to fill out and send to Florida, if there is anyone else is hidden deep in the back.