Brighton Collectibles

I love coming into this cute store every time I’m at The West Field Mall. The staff is so friendly and welcoming, and they always look so cute n stylish. Miss Perlita was very helpful yesterday when I came in looking for a short necklace chain. Her energy was really warm and pleasant. I definitely feel a high level of hospitality everytime I come in, it reminds me of when I used to still live in Georgia– these ladies give off a nice Southern Hospitality vibe! I highly recommend this location. Oh! And they also serve you water bottles and fresh baked cookies. :D

I have been shopping here for years :~) the quality of their collectables is wonderful. The friendly staff is always so welcoming & low pressure. Brighton offers free purse cleaning, and throughout the year they give you the opportunity to help others with used shoe drives & used purse drives.

One of the best customer service experiences I have ever had… will be back for sure!!!

can’t believe how many bad reviews for this store!!!

I had my first experience with Brighton about two weeks ago while walking to my gate to catch a flight in the Las Vegas airport. They had a style of bag that I’d been looking for previously for months without any luck. I purchased my bag and a checkbook cover and went on my way. Though I didn’t have time to look around much, I did see a second bag that I liked quite a lot, but decided to wait and perhaps buy it online at a later time (HA! I knew I would look online as soon as I got home, lol). I couldn’t find the exact bag (as I remembered it) online, so decided to visit the Valley Fair Brighton on New Years Day to see if they had it.
I was greeted as soon as I walked in and then as soon as I was ready received more personalized assistance, which was pretty quickly since I already knew what I wanted. An associate took the two items I was definitely purchasing and held them at the counter for me while I looked around – something I didn’t have time to do in Vegas.
All of the associates were very friendly and helpful and were neither pushy nor inattentive. They gave me space to look around at my leisure, but also checked in with me once in a while to see if I was still okay.
The store itself is not large, but is packed with fun things to look at. They have a very nice selection of bags, accessories, jewelry, and even have luggage and other fun things. I found adequate space to walk around, even with a few other customers there.
The quality and craftsmanship of the purse and checkbook cover purchased in Vegas and the bag and small wallet purchased in this store is very high.

BEWARE OF THE RETURN PLICY! Received a gift with the entire gift receipts included. I needed to return the gift; this is the moment the gift turned into a NIGHTMARE! Although a thoughtful gift, it is not my style, nor is anything in the store. The sales people would only issue a store credit without the original receipt (WHAT IS THE USE OF A GIFT RECEIPT) I called corporate at the advice of the sales person, corporate reiterated THEIR POLICY. They too, told me to get the original receipt.
Long story short…
They issued a gift card (store credit) made me sign the card in front of them, then told me I was the only person who could use it. They made a very unhappy customer for $ 350.00. Not only will I not recommend this store to anyone but I will repeat this story to all of my friends seeking to buy a gift.
A GIFT SHOULD BE SOMETHING FUN… THIS WAS DEFINITELY NOT FUN!!!

First, I have to say that I once worked at this store at Valley Fair mall. I was part of the original team when the store opened in 2001. I worked there for nearly 2.5 years. It is a nice company to work for and I had been a huge fan of their handbag and jewelry designs for years (loved having those discounts!) I was absolutely shocked when I went in to the store yesterday. I had not been in for some time as I live elsewhere now. There were three salespeople, all standing behind the front counter and there they stayed for the ten minutes I was in the store. Looked like they were doing paperwork. Nothing but a minor greeting shouted across the store. I was stunned by the lack of inventory in the handbag area and dismayed by the amount of furniture in the store. You can barely turn around without bumping into something. The store used to exude warmth and elegance. Yesterday, it looked to me like a import junk shop. I was horrified. Perhaps Brighton is making its money on bracelet charms and jewelry instead of leathergoods these days. It shows. The handbag designs were completely uninspired. I could have been in Juicy Couture for all I knew. Or Claire’s. Bling everywhere. Cutesy-​cutesy Chinese cheesy jewelry (sorry, I don’t get the whole add-​a-​charm thing.) I remember when Brighton made their leathergoods in California with superior leather. No more. Who is the target audience, Brighton? Are you going for twenty-​somethings? I saw a couple of elegant, signature style Brighton pieces but mostly I saw a company that has forgotten the style that made them unique and the customer service that made them second to none. Back to basics, Brighton.

I went to the mall to return a purse I bought and never used — still within returns policy deadline and with a receipt. I must have put it over my shoulder once– the time I tried it on at the store. However, the sales associate refused to accept it because «it looks worn.» I will never, ever come back to a store that has this type of return policy. I’m pretty sure it’s in the same condition I bought it since it sat on my study desk for 2 months. I should be more upset that they sold me a purse that they claim looks worn! (it looks fine to me, though). I was so offended that I just left. The purse is only $ 85! I don’t understand why a store would risk losing or offending a customer, for that kind of money. Please teach your sales staff the proper way to deliver customer service. I’m still pretty pissed and if it continues to bother me, I will have to come back to the store and confront the lady. I want an apology!

Brighton is a place that I go into probably about four times per year. I would go more often but I find it difficult to resist purchasing something. I own several of their pieces but my all time favorite is the Hinged Crystal Bracelet.
I recommend them for the beauty of the products that they sell and for them standing behind their products. I broke my bracelet and took it back to the store to have it repaired and without even a blink of the eye, they shipped it out for repair and returned it to me promptly.
Their sales staff are really good about assisting with coordinating various elements for style and personal taste. My friend loves their promotions for the umbrella of the season.
They offer you cold water with a Brighton filigree design on it.
Great place to get quality silver overlay costume jewelry without exorbitant pricing.

I love Brighton. I buy something here every pay check and love the variety. This week I bought a reversible leather belt. The manager Anna is very nice and attentive.

I went to Brighton with a boyfriend two ago and he told me to pick out a purse for my birthday. Somehow I managed to pick out the most expensive one in the shop! When he saw the price (about $ 350) he gasped a little bit! Well, I still have the beautiful purse but dumped the boyfriend! Brighton purses come with a two year warranty. I use this purse all the time and after two years, it still looks fabulous. The ex-​boyfriend hasn’t aged so well. I did have them send the purse back about a year ago for a minor repair. They will repair a purse at no charge during the two year warranty period. I have three Brighton purses and love all of them. I also collect Brighton belts, hair accessories and jewelry. The customer service at this Brighton store is outstanding and their selection of, jewelry, purses, shoes, belts, etc. is fantastic.

Walked into this store in mind of buying a Mother’s Day gift and was amazed with all sorts of beautiful pieces of jewelery and accessories there was in the store. I was approached by a friendly sales person– Denver which was eager to assist me in picking out a necklace, bracelet, and earring to match! She was very helpful and I walked out with the perfect gift for my mom on her special day! I definitely will be going back to possibly find something for myself :)

I buy my wallets from here, and wife owns far too much jewelry from this place, but I dig it.
Come back every few to update my billfold and always have a pleasant experience.
Girls are helpful, prompt, knowledgeable, and smiling. Couldn’t find anything bad to say if I tried.
Oh, and the free waters/​coffee and cookies in the back don’t hurt their rating either ;).

Everytime I have been to the Brighton Store in Valley Mall I had an incredible service! Their sales people are very friendly and helpful. I love everything they sell in this store, and I always end up buying something even if I don’t need it! My daughter is also starting to like it too much…

I would not do business with this store! The people are rude, lie, and one hand does not know what the other is doing! They have a web site-​but you cannot order from it. It is to entice you! You have to pick a store location which this one is at Valley Fair or call the store and they supposedly will place the order for you. Yea that really worked well-​NOT! I tried to order a belt and asked the person if I could pay express shipping as I needed it that weekend. I ordered the previous weekend. No problem and I did not have to pay express shipping. When I had no order number and no e-​mail as I was told the warehouse would send-​I called the warehouse only to get screamed at. I am to call the store! I called the store and was told they would check on it. The belt had not even been sent out as yet and I had my card charged along with shipping on the day it was ordered. I told her to cancel at that time and credit my card. Since my statement closed right after-​I had to pay finance charges on something that was never sent out! Then I wrote an e-​mail to the company stating my disappointment. I had a rep write back and had the story all confused because the people in the store were trying to cover themselves. I told her the whole story and that I resented them lying about it. She called me back and asked if she could send me the belt free of charge. I said-​sure. NEVER HEARD FROM HER AFTER!
CANNOT BELIEVE THIS SERVICE IN THIS ECONOMY!

i just have to say that i dont really like the stuff in this store BORING!!! And the women who work there are almost too nice until there is a problem… they r phony so u will spend money on lame stuff…

You find out allot about a place when you have a problem. I bought some sunglasses a few weeks ago and the tin case broke almost immediately. I went back today and asked about their «policy» and the lady said she is very low on cases. I just stood there like «so» and she finally asked what type of case I had. I showed it to her and she gave me a new one and took the old one. I left satisfied but she made me feel like they only care about point of purchase and not if anything goes wrong which is lame as these cases are allot cheaper than losing a customer is.

OK, this is a review for my wife. She buys a lot of stuff from here and on occasions I have visited the store with her. Nice, friendly and polite ladies working here.
What really made me review them was the fact that my wife left her stuff there by mistake on one occasion. She was going crazy looking for it. And they sent her an email telling her that they found her package and that they will hold it for her until she comes and picks it up. How kewl is that?

Oh no! Am I middle aged caucasian woman? Is that the target market? Whatever the case, I love this store. Their accessories are classic, yet whimsical and fun. It’s not a stodgy place. All the goods are extremely high quality as well. The price tags are on the higher end, but not ridiculously high. Still a $ 250 purse is not bargain basement price. I suspect those knockoffs seen at JC Pennys will fall apart in a month, the ones at Brighton definitely will not. The customer service is excellent. I try to stay out of this store, because everytime I go in I buy something. Belts in particular are my weakness. Great gift store or gift for yourself store.

My mom prefers Brighton purses to other more high end brands because they are still somewhat under the radar. For special occasions such as birthdays or Mother’s day, I drop by this place to see what the latest styles are. She always receives a catalog in the mail, and mentions to me which she likes, so I already have an idea going in.
The ladies working here are very polite, and don’t treat me like some little punk kid, although I obviously stand out in a store filled with majority middle aged Caucasian women.
I have already purchased a few for my mom, and some for my baby sister as well. Brighton purses will run you around the $ 150 range on average, depending on size, of course. Most are are constructed with real leather, in that that retro style «alligator skin» look. Another popular design is the «B» logo with the heart, which is similar to more famous labels, such as Gucci or LV. Sure, they aren’t the ritziest of designs, but are very durable and well made. You can still look stylish without having to be a snob.
However, the days of the brand being somewhat «underground» are about to end, as my mom and I were able to spot imitations at JC Penney going for as little as 15 bucks a pop. Hopefully, the discriminating eye will be able to tell the difference.