49ers Team Store

I was looking last minute for a Patrick Willis Limited Jersey and called the team store. The associate was very helpful and was able to put a jersey on hold for me. The associate that rang me up was very friendly and helpful. Will definitely come again!

While there is some decent 49er inventory here, and the staff is fairly friendly, they rarely have sales and their items are unreasonably priced.

My 23 year old nephew is a 49er fanatic, who wants everything to do with the 49ers for Christmas.
So I’m checking the Unilocal sites for 49er team clothing on a Saturday before Christmas. Unfortunately the 49ers are playing today in Santa Clara, so the team store in that area is totally swamped, like Colin Kaepernick getting sacked again!
I go to the 49er team store in Westgate Shopping Center at 10am on the Saturday before Christmas. Just like half the Valley, apparently, as the line of cars to get into the mall, off of highway 17 and Stevens Creek, is longer than the Ray Rice jersey return line at Ravens Stadium!
Closest parking is in the C lot in the parking structure on the far side of Macys, with parking harder to find than at Levi Stadium on game day!
As I enter the store on the second level next to Macys, I see a security officer at the entrance. This is good and bad. Good in that the store apparently has stuff of sufficient value that people with light fingers would want! Bad, in that it’s not the best of customers, nor the best of neighborhoods –watch for pick pockets!
I see $ 200 bright red and gold 49er coats just like you see on the sidelines of the team during NFL games. There are $ 50 T shirts with the official red and gold colors of the 49ers, and just about every type of 49er merchandise you can think of: clothing, hoddies, mugs, etc. Pricey stuff for a team that just went from the NFC championship game to 8 – 8 a year later!
Items without the official logo are cheaper, maybe $ 30 for a T shirt with just the team name, lots of times in black –the in color nowadays for the millennial generation!
I finally settle on a gold and red official 49er daypack with the official logo for $ 45 –adding the logo adds $ 25 to the price, even with the 8 – 8 record. Yes, my nephew will have no trouble getting noticed back home in New York City!
I check the football jersey tops, and see familiar names like Gore, Willis, etc. What no Ray McDonald?! I guess they pulled him after he got kicked off the team a week earlier! And the Jim Harbaugh posters are also gone –a souvenir collectible item taken in anticipation his getting canned!
10 minutes later, I leave the store, I notice that the security guard is gone. Guess I did not fit the criminal profile. Good to know that 60 year + Asian males are not threatening –so said a lady on a first date with me a while back!
I make a beeline for the parking garage, ignoring all the other stores –this is how men shop –they know what they want, and get it, or get nothing at all, and then get the hell out of Dodge!

I am in the middle of a situation with this store where my satisfaction as a customer hangs in the balance.
I bought an expensive sweatshirt here for my wife. She wore it once and noticed the elastic at the ends of the sleeve cuffs to be stretched out. The 14 day return policy has passed and we don’t have the receipt. Any high quality store would happily exchange the item. Not this store.
A store employee and the manager on site said I am out of luck and stuck with this sweatshirt that my wife says is too big on the sleeve cuffs. Neither one offered any options. Just «there’s nothing we can do.»
I had to ask the manager for her manager’s name. She resisted at first by saying «I am the manager». She finally gave up her manager’s name after pushing hard for it. I am leery of any store who’s management tries to hide from its customers.
I have left a message with the district manager. I will update this review, possibly increasing the star rating upon the conclusion of this situation.

It’s HUGE, it’s got EVERYTHING! Far larger than any of the previously opened 49ers Team Stores. Has in stock the hard-​to-​find official 49ers Nike on-​field apparel. Very friendly staff. It’s store hours are convenient too. FYI don’t go there during game day just a friendly advice. The place gets packed and its hard to move around.

Daniel was the host keeping the line moving into the team store. He was helpful in securing some game day pins for us to purchase. What a gem he is! Thank you, Daniel!

To be quite honest, as honest as you can be on Unilocal (which I’ve noticed many of you have mastered quite well), I’m not really a «Yelp reviewer.» However, after today’s customer service provided by Laura, I just had to go there.
I called at about 930 this morning, with the thought I probably wouldn’t be helped since it was before store opening time, but it was worth a shot since I couldn’t get the item that I needed and wanted off my mind. Surprisingly, I was greeted over the phone by Laura, ready to go.
I described the item I was looking for, unsure of whether or not she would even know what I was talking about… (Most of the time retail stores don’t even try). And off she went, putting me on hold to search for the hat.
I waited, trying to not get my hopes up, because as I said, usually these calls don’t lead anywhere. BUT… Laura came back, confirming they had it in stock!!! She proceeded to get the size I needed, and even gave me the prize of the item as I requested. She then put it on hold.
We hung up, and a few minutes went by. I THEN received a phone call BACK from the 49ers store I called… Strange to say the least. And who was at the other end?! LAURA of course! She called me to apologize and let me know the price she informed me of was incorrect, and proceeded to let me know the original price, INCLUDING tax.
How freaking considerate was that?! Let me tell you people, I’m actually a Raider fan. This item is for my boyfriends birthday. Not only am I ecstatic that the store has the item I needed, but am truly grateful for the customer service I received. As a Raider fan, Laura has convinced me to shop here more often. Way to go, Laura!!!

Went to the Cal Bear vs Oregon Duck game tonight at Levi’s Stadium. Before the game we went to the 49ers team store. There was a lot of fun stuff there.

Cool, I dig it; basically, it’s an accessible store catering to us Niner fans. However, like any «store» associated with a sports organization, expect the prices to be insane.
That thought came to mind during my recent visit to the Valley Fair location. Since I can’t even watch a game at Levi’s Stadium (due to pricing out the ‘poor’ fan) I could at least pick up some inaugural merchandise to show my loyalty. Had my eye on one item: Saw the «Inaugural Season at Levi’s Stadium» mini helmet and about had my jaw drop when I saw the flippin’ price: $ 45.99!
Now keep in mind, these things run $ 30.99 on the
site, and that’s already way too much. Alas, I wanted one, and since I was already there, I bit the bullet.
Other than the outrageous $$$ one would spend here, there is a decent selection for any Niners fan’s wet dream. However, if possible, just window shop; as a fan on a budget, you’re better off finding a deal at another sports store or online.
Sometimes others have it better than us, especially when you’re spending $$$ to do so.

This store is horrible! Never has any of the sizes we’re looking for. Three diffrent employees told me on three diffrent visits they get a new shipment the next day… so i went the next day and still didnt have the size I needed. Employee told me the shipment only had tanktops and gloves and of course she told me they get a shipment tomorrow… the employees are rude and have NO clue what’s going on.

Been here many times and of course they seem to have most of the popular articles listed in the Niner website. Prices are ok but if you shop around you might be able to find the same for cheaper. The customer service could be better but I don’t come here for people to kiss my butt. I come in search for a product and that’s all I care about. If available and want it, I buy it. Simple. Today I went in for shirt I saw online and it was available here so I bought it. Planning to use it for the pre season game against the Broncos. GO NINERS!

The have a variety of clothing for kids 12 months and older, men, and women and other 49ers items (mugs, jewelry). The day I went, they had no sales or discounts at all, so I wouldn’t expect to find any deals. The pricing is exactly the same as found on their website. I was shopping for the hubby, and I noticed some men’s shirts were not stocked very well, only had 1 left in a given size or didn’t have any mediums at all for some styles, just smalls or L, or XL. A staff member did greet us and asked if we needed help. Also the store seemed very organized and clean. Very convenient location for people in the South Bay.

Needed a new hat. Well, I really don’t need a new Niner hat, I just wanted another one. Stepped in and was greeted by one of the ladies that works there. Very friendly. I asked if they carried 4XL and unfortunately, they don’t. I browsed around for about twenty minutes more, then broke out.
FIVE OUT OF FIVE SUPER BOWLS

If I could, I wouldn’t give this store any stars. I walk into the store with my boyfriend and there were 3 employees standing in the front talking and laughing. They looked right at us and there wasn’t any greeting or a «is there anything you’re looking for?» I looked at 2 shirts and told my boyfriend that we should leave because they have horrible customer service. A simple «hello, welcome» was all that was needed. And as we left the store… they’re all still standing and gossiping. I think it’s time for management to get some new employees.

I am VERY sad to give this store a one star review. The 49ers seemed to have forgotten that they have fans that wear sizes 3XL and up. I have been looking since the beginning of the season to buy all these (Bowman, Justin Smith, Gore and Crabtree) «Limited» style jerseys and I haven’t found a single one of these in 3XL. I feel very bummed about this. How about letting me know the name of the person that gets the players their clothes? Seems like the Niners are following the same model as Abercrombie and Fitch, big people are not cool enough to wear the team apparel.

Absolutely beautiful store with nice inventory and displays.
However, I cannot get over the fact that the shirts in this store are wayyyy overpriced. They were selling them for $ 45?!? Seriously?!? I checked online at the 49ers store and found the same shirts for half the price. Who are these people trying to jip?
Minus one star for the pricing on their shirts, but other than that it’s a nice store.

The store is great. But for some reason the staff was very unfriendly nor receptive/​acknowledging. No greeting, no asking if we needed help finding anything, not to mention no goodbye. Just looked at you creepily… Maybe the supervisor wasn’t in store or something so everyone was goofing off but the service was just atrocious. I bought 2 flags for my car and the ditsy chick at the register offered me a bag that didn’t even hold the flags. Not even a thank u just chewin on her bubblegum. Maybe it was an off day for the customers to go in, no one was getting any attention, but who cares all I know is that the staff here needs some simple training on how to be a store centered in customer service bc that’s what it is. Get a clue.

Yeah so much selection and great customer service. Go sf 49ers

I will admit they seem to have the largest selection of 49ers team apparel in the South Bay (especially for women) however my last 4 visits to the store have been extremely disappointing because of a stock and awareness issue.
We were looking for particular size of a ladies black/​red full zip jacket and we were told two weeks ago that a shipment was coming later that week. When we returned they said they didn’t receive it but to check back at the end of that week. When we returned at the end of the week we were told their entire shipment was diverted to the SF store to stock their grand opening, however they swore a large shipment of apparel was set to arrive the following Thu. When we returned last Fri evening we were told they needed time to unbox their shipment and to come back early Sat morning. When we returned at 10:30am (30 minutes after they opened) they had not completely unpacked and the jacket we had been looking for was still not in stock.
I’m giving this store a 1 star rating not for the attitude or friendliness of the sales associates on the floor (which was cheerful and mostly helpful) but for the management’s inability to control and manage what the sales associates tell customers. This team store in Valley Fair is exposed to a large fan base with Levi’s stadium set to open in Santa Clara in the fall of 2014, however I have been disappointed one too may times to step foot back into this store.

it’s so nice to have a 49ers store so close by.
who’s got it better than us??!