Social Security Administration

This is not about the building, but about how they handle things. I have a disabled daughter, and the person in charge of her file has never answered the phone, or returned my voicemails. Letters are not acknowledged. The only way to talk to a person is to call the main number, and talk to whoever answers. Unfortunately, they don’t seem to know details about the file, and the guy I talked with today repeatedly talked over me and interrupted me, so I couldn’t even get a question out. I finally had to ask him to stop interrupting me, and he behaved better. The lack of communication and game playing makes you feel like you are dealing with an insane asylum all at the expense of the disabled who count on their SSI. It either a power trip, or the office is that disorganized and incompetent. Either scenario is disturbing, and can leave a disabled person without their income for room and board.
12/​11/​2015 As a follow up, my disabled daughter stopped receiving her SSI, and I filled out the form to have it reviewed as is her right. Over a month later, and I have not even had the courtesy of a response. Failing our disabled community.
#socialsecurityfailure
#supportthedisabled

you know you’re in a small town when you get the fastest most efficient service ever at a government location. i was seriously in and out within 30 minutes, which in the bay area is friggin unheard of.
the field office manager was so nice too and we had a nice little chat.
it took me forever to find though, i walked around the entire mall just drenched under the sb sun when i finally found it tucked quietly across from the foot locker.
even had time to check out gap before the free 75 min of parking was up.

I was injured by a security guard at the SSA in another location. I wanted to make sure I sent my claim form into the right place and the conversation was pretty annoying. The guy at the window AND the supervisor both kept telling me they didn’t know, that I wasn’t collecting benefits (duh!), and that I should hire a lawyer to do that for me, and asked if they could see the form. They asked if that was to sue the government and said again that I should hire a lawyer for that,
And I was like, no, you can’t see the form because I’m not here to argue about it, you can find blank one online, that I wasn’t here about benefits and knew I wasn’t collecting or expecting benefits, that I don’t need a lawyer to turn in the form, and that telling me I ought to get a lawyer is also legal advice, and that I hadn’t yet decided whether or not I would have to sue, but wanted to preserve my rights.
I didn’t come to argue. They finally came up with a solution between the two of them and I got the information I needed. But, really, I don’t think it’s up to them to tell me what to do. I ask, and they ought to supply the information. I honestly did my BEST to be as pleasant as possible.
Oh, and the security guard was so bored he was making paper cranes. And letting people use their cell phones. I probably could have taken a photo of whatever I wanted and really wanted to take one of him. Bossy and mean, too, the way he told me how to go out, or that another lady couldn’t bring in her dog. I mean, where is the sign? How do we KNOW that dogs aren’t allowed? It doesn’t say anywhere. Maybe it’s just his opinion rather than federal law. They give him a gun to go with his paper cranes. Unbelievable!

I come here every time I need help from Social Security as the 800 number consistently gives me contradictory
this office they have been able to deal with every problem you could imagine.
When you arrive at this government office in the classy Paseo Nuevo it’s quite a shock. As you step in there is a security guard just a yard to your left. Behind you is a machine that assigns you a number like the DMV.
You will wait in those small, hard plastic chairs that dip in the middle. The wait has been five minutes to two and a half hours; generally only one or two of the windows are open.
Once at the window, you generally get apt one on one attention. This is the payoff for waiting so long.
I recommend bring some form of electric device. I’ve spent many hours with Angry Birds here