Santa Barbara Towing

Showed up to dead battery call with no jumper cables. Offered to send another truck, never showed. Stopped responding to my calls. I’m still here. Waiting…
He was on time.

Disgusting customer service, if you can even call it that.
Roadside assistance contacted this company on my behalf, so it’s not like this started out bad with a repo or anything like that.
They showed up in a decent timeframe, that wasn’t the problem. The problem started when they saw my husband and me (the gays) or later to be muttered under Martin’s breath, «fags»!
My vehicle wasn’t taken to the intended location and was not able to be found by anyone, Martin wasn’t answering his phone, and when he did answer, gave the wrong address of the place he actually did take it to.
After being given the run around I sought out to find my vehicle calling shops throughout Santa Barbara and Goleta finally locating it.
The shop it got dropped off to
1. Didn’t have the parts needed
2. Informed me the vehicle just «showed up»
3. Tow driver (Martin) just unhooked the vehicle and drove away.
4. I had already started placid the order and dropped off the keys to the intended shop (to which I canceled and just had the work done at the location it was wrongfully delivered)
I talked with several people at sb towing
–Martin (a driver who didn’t know how to do his job or customer service)
–Gabby (the secretary, who when she didn’t know what to do claimed to be the «supervisor» «manager» then the «owner»
–Frank the real owner, I got a hold of the day after (and surprise didn’t know any of the happenings of the day prior) he defended his employees like any manager would, while apologizing.
This could have all been a misunderstanding
But from the beginning comments and actions it felt like discrimination due to our sexual orientation, leading to theft and vehicle abandonment.

On 1÷27÷15 we contacted SB Towing; our car wouldn’t start. They said it would take a ½ hour to get to us. It took 10 minutes! The tow truck driver got the car started and discovered the battery terminals were the problem. He said he would follow us to the shop to have it inspected. We said no thanks; not necessary. Once we were at the shop, the tow truck driver called to make sure we made it to the shop OK!!! That is Four Seasons Hotel type service!!!

If you want to waste over an hour of your time waiting around for a no show, feel free to call these nit wits up.
My car broke down on the 154. I called them up and gave them detailed directions about my location. They said they would have a tow truck to me in exactly one hour. I waited in my car for an hour and 20 mins. I finally get a call from them saying I’m out of their range and that they’re canceling my truck. Now… Wouldn’t they have told me that in the first place when I was giving them detailed directions?!
Super cool! Thanks for nothing guys!

I never thought I would be writing a review for a towing company, but in late May, my insurance company helped me with some road side assistance and they sent these guys. They were prompt, they were very polite, and I would certainly choose to use them again. I can’t tell by looking at my receipt who the driver was but he was very friendly and took care of my car. It looks like his name was possibly, Etriau. Or it could be Ethan, or some variation of that.