Planet Earth Hydroponics Inc

ZERO CUSTOMER «GOOD WILL». I purchased 2 bags of perlite (4 cubic ft each) a couple of weeks ago asking at the time if I could return one of them if I didn’t use it, «sure, no problem» I was told. I tried to return it and was told I couldn’t because it was beyond their 14day return policy, it was 2 DAYS past that. As i told the guy «helping» me no mention of the 14 policy was made when I bought it, he said its printed on the receipt (which I had with me). Really… how often does a person read their register receipts after purchase other than to check the price? Asking several times and explaining I thought that customer «good will» far outweighed the meager $ 10 profit they probably made on the perlite the guy stubbornly refused to change his mind., nor did he offer store credit instead of a cash refund. I see where Planet is now hiring, maybe he was a new guy but nevertheless… it all reflects on the store.
My usual vendor was out of stock on the #3 perlite so I thought I’d give my business to the SMALLEST hydro shop in town only to find out their business plan is VERY short sighted. Not only have they lost my future business but I’ve told a couple of other gardener friends about this (they couldn’t believe it!), they won’t be going there either. THIS IS NOT ABOUT THE $ 30 they refused to refund (which is next to nothing in terms of my yearly garden expense), its about a very small business’s refusal to have even the slightest amount of flexibility in their return policy on a very small purchase. Like I’ve stated above, very short sighted business plan!
cheers, Brian