Norvell Bass Cleaners

be REALLY CAREFUL with this place. i asked what they charge to launder shirts as i was dropping them off. the answer was $ 3. but on pickup, they charged me $ 4.50 for one because it was a sport shirt and $ 10 for the linen shirt. i don’t begrudge them charging a range of prices for different products (what is a sport shirt, anyway?) but c’mon, when i ask point-​blank the price with the shirts in my hand… shameful.

Took an article in for cleaning. The result was mold started to grow on the item in a week. They initially told me $ 180 and by the end it was $ 220.
I will NEVER use them again now will I recommend anyone else go there. I’ve called a few times and left messages… no return call.

I have been looking for an excellent dry cleaners since moving to Santa Barbara and I finally found one in Norvell Bass on upper State St. Dry cleaners are not perfect and there are always instances where a customer is dissatisfied, but so far I have not found any reason to not return. My clothes are professionally pressed and cleaned and presented.
I read the review by the woman who never got her Burberry scarf returned to her at the Norvell Bass In Montecito. They should have reimbursed her fully for that scarf because they do have insurance to cover a customer’s loss. Her experience does not make me feel good about this company even though I will return. Maybe I will take a quick camera shot with my smart phone when I drop off my clothes. It’s too bad that a business’s integrity is compromised over doing the right thing and that customers have to find ways to protect themselves from the lack of.
I had two terrible experiences with Abblitt’s and I’m surprised they are still in business. All my friends have horror stories too. The worst part is that the owners did not want to meet with me to hear anything negative; guess what folks? That’s how to make improvements is to listen to your customer. The fancy uniforms and blah, blah, blah don’t make a good business.
Thanks, Norvell Bass for your excellent dry cleaning and I hope you reconsider giving the woman her $ 300 for the lost scarf.
I would like to add that I ALWAYS ask what my clothes will cost to have them cleaned and will bargain with the staff if I think it’s too high. What I have found in my experience is that dry cleaners are not a highly regulated business, like charging more for women’s clothes (totally against the law, but getting away with it) charging arbitrarily, etc. And I always ask how a piece of clothing will do if there’s something unusual about the fabric. That way, the staff will ask the owner or manager who knows what the risk will be. Let the customer beware.

BEWARE BEWARE! DO NOT STEP FOOT INSIDE! Terrible work! They lost a very expensive dress of mine (though they did reimburse me the amount). Also, I brought a dress to be hemmed there and picked it up with the left side being much longer than the right. I brought it back to be fixed, and when I picked it up, the same mistake was made! Their managers are hard to deal with, and you have you really push them for your money back in situations that are their fault. I found a new dry cleaning places that does wonderful work called
. NEVER GOING TO NORVELL AGAIN!

Whoa, was I surprised to be charged 48.80 for two (two-​piece) suits to be dry cleaned. I usually go to St. Paul’s Dry Cleaner and pay just over 13 dollars per suit. I thought this must be a mistake, but alas, after a follow-​up call I was assured that the cost of the service was correct:(

Norvell Bass Dry Cleaners stained my favorite skirt, and then after offering to «fix» it through tailoring the stain into a new seam, their tailor butchered it to pieces.
When I gave them the skirt, they neglected to tell me that metallic threads don’t do well in dry cleaners’ hands. When I picked it up, there was a dark splotch on the ivory fabric.
The manager offered to have their tailor open a seam, tuck the stain inside, and sew it back up for free. BIG MISTAKE. The tailor cut through several bias strips, as if he were butchering an animal, and destroyed the skirt beyond repair.
I was very unhappy when I picked the skirt up, and the manager still expected me to pay for the original cleaning! I insisted on having my skirt back, even though it now looks ridiculous, and refused to pay at all.
I attempted to report NB to the Better Business Bureau, but the BBB doesn’t include dry cleaners. I also contacted the state-​level dry cleaners’ consumer group, but never got a response.
I will never walk into Norvell Bass again, and would warn anyone: DO NOT ASK THEM TO DO TAILORING!

Got a bunch of pants altered, and they turned out well. I’m happy with their service, except they aren’t open on Sundays! (why are so many things closed on sundays here?) In addition, their tailor isn’t there all the time, so take note. hm, and it seems a bit expensive here…

Thank you to Angie for her wonderful review of Norvell Bass. Without her review, I wouldn’t have found this dry-​cleaner & tailor!
I’ve taken my clothes here once, and that is enough to seal me in as a continuing customer. I had some pants cleaned (which costs around $ 7 per pair), and also had an ugly skirt transformed into a pretty little thing! Haha.
The tailor look my brown, knee-​length, boxy skirt (from the sale rack at Banana Republic) and turned it into an attractive little pencil skirt. To hem it and take in the sides, it cost $ 35. I was surprised at the high cost… but he did a very good job.
Right now I am going to take a couple other pants in to get hemmed and cleaned. I trust this cleaner will do a good job with my clothes, and that the tailor will also fix my clothes to my liking. YAY!
EDIT: I had to drop this review to 2 stars. Why? Because the tailor did a crappy job on the clothes I most recently dropped off. I had him hem my new jeans– and they look terrible. My boss was flabbergasted that I had actually paid someone to do the job. It looks like the tailor merely took the old stitching out, folded the jean pants up 1.5″, then sewed them shut at that height (1.5″ inches up.)
Who does that, and calls them self a professional? I am so disappointed, because he used to do good work. I know he’s been busy the last 2 weeks, which may contribute to why he did a crappy job on these pants. I need to go home and evaluate the other items he worked on. I’m not impressed and will not return to him.

I always take my clothes to Norvell-​Bass even though I’ve moved far away from the location. The people are very nice and they take good care of my precious clothes. My clothes are always ready to be picked up when they say they will be, and always cleaned beautifully.
I also love the Tailor there, he has hemmed many pairs of jeans for me and he does a great job.
The only downside to NBC is that it is pretty expensive. But it’s worth it for me — I’ve heard enough horror stories about dry cleaning!