Neptune Society

My dad had a prepaid plan, so when we called the Neptune Society, they were in Cambria within two hours two retrieve him from the house. The two gentlemen were very respectful of my father’s remains, and mindful of our state-​of-​mind. So, that part was great.
However, we never got a definite answer as to when his ashes would be returned; 10 days later we had no ashes for his service.
Other family members have used other services, and had the ashes returned literally within days.
Disappointing, but I can’t fault them for their on-​site behavior, it was perfect.

My mom prepaid for her funeral services, 20 yrs ago. There was a little assuming on my part and a little misc communications on their part. When said and done, their manager Charles Martin made good on the issues. Charles explained some of the problems that I experienced and now understand, plus he refunded me some of the things that were paid for and not given. The only advice I would suggest is that you get a boat on your own to scatter the ashes as they double the price. I now have a good feeling on Neptune Society.

Inconsistent service by location:
Night and day the different experience we had when we used a different Neptune Society location when my dad died 20 years ago (good) and this Neptune Society when my mom died a couple months ago (bad).
Multiple calls for satisfaction:
Notice how the other reviewers needed to contact NS numerous times. In hard times surrounding death you would think the «Arrangement Counselor» (John Tays) would have a soft touch. Email replies from him felt curt and uncaring my me.
Jacked up prices:
Neptune Society sub-​contracts for everything. They use a local funeral home and other local providers, and you pay Neptune Society handling fees.
Save your money and work with the local providers yourself and avoid the Neptune Society mark up and headache.

The gang at the Neptune Society in SB helped my family tremendously through our tough time. Even with our million phone calls and emails weeks after they were still answering and taking the time to make sure we understood.