Eco Carpet Cleaning

I think some people here are confused about what company are rating, they don’t do jobs in Oakland neither have a guy named Mark working with them. They did a great job with my carpet and cleaning my apartament. There are other companies working in SB with similar names.

Carpets cleaned twice (at no add’l charge) because they were quite soiled… thank you C for doing a great job!

Concepcion has cleaned our carpets twice now, his professionalism and demeanor have earn our respect. I had refereed him to all my friends and so far I have hear only good things.
He is very knowledgeable and punctual, honest person to deal with, best prices in town and overall excellent work!
I’m confused with some of the reviews since he does the estimates in person,
Anyways I highly recommend Eco Carpet Cleaning.

I found Conception through Unilocal,and although the reviews weren’t great, he was the first company to return my call. I decided to have him come to my apartment and clean two large rugs. He quoted me over the phone, and actually charged me a little less when he did the measurements. I appreciate the honesty. I will definitely be calling him again, and I’m happy that my rugs looks just like new!

Concepcion has been cleaning my carpets for 8 years. He always does a great job. I would not even consider calling a different company. I highly recommend this company for their quality of work, excellent value, and environmentally friendly products.

I’m writing this to hopefully save someone the time, money and horrible experience that we had with this company. The guy got here and dragged his janky machine in and then proceeded to try to extort money from me, naming prices based on nothing as I continuously told him no, saying I would only pay the price on the coupon. He did the worst job ever, left 4 huge stains on the carpet that were not there prior to his arrival, tracked dirt in on our super wet carpet as he repeatedly took water from our sink out to his car to fill his leaking radiator, left our kitchen floor soaked and filthy, and after all of that, tried once again to give me a different price. I called the company 4 times to complain and they kept telling me a manager would call me back and no one did. When I finally talked to someone, the lady offered to send someone out the next day. I told her absolutely not and hired another company to come fix the damage. Don’t make the same terrible mistake we did! Use someone else!

Called them regarding their tile cleaning ad «from .29 per sq. ft., maximum 300 sq. ft.» and mentioned to the cust. svc. rep. that I was excited to find their ad and had a tiled tub enclosure and a tiled kitchen countertop that I wanted cleaned, totaling about 70 – 80 sq. ft. I said that I was amazed that I could have the job done for under $ 30! She booked the appt. and failed to mention:
1. The .29 per sq. ft. price doesn’t apply for tub enclosures or kitchen countertops.
2. There is a $ 49.95 visit fee for each job and then the amount per sq. ft. Is additional.
This is totally a BAIT & SWITCH enterprise! The technician arrived and measured the tile areas. When I pointed out that he had measured one area twice and entered it on his form as two separate areas, he shrugged his shoulders and didn’t even apologize for the error. When he started telling me that there were two ways he could clean the tile, I said that I wanted the .29 per sq. ft. version. He then said that price didn’t apply and he estimated it would be a minimum of$ 185 to do the job. I asked him who the owner of the company was and he said it was «Mark». I called the office, as he stood there, and got absolutely nowhere with the cust. svc. staff. and «Mark» was unavailable, of course. I told the tech he could leave, as there was no way that I was going to use their services. «Mark» didn’t call back, but some other guy did and said that «Mark» had left the company and that he was now the owner. He wouldn’t let me speak or even tell what happened, he was defensive, argumentative, and interrupted me during every sentence. What a horrible customer service experience!!! These guys are complete rip offs!

I originally bought a Living Social deal with this cleaner just because it was a good deal (hadn’t used them before). When Concepcion showed up, he was friendly, knowledgeable, and honest. We have two kids and we had a LOT of juice stains which I figured may never come out. He upsold me on the «brushing» technique because I was hoping for the best (I had had carpets cleaned before by other companies and they just look a little cleaner for a few days afterward…). After the cleaning and the carpet completely dried, it looked AMAZING. I wish that I had had before-​and-​after photos to show you how wonderful it looked. It’s been a week and a half and it still looks WONDERFUL! I will totally hire Eco Carpet Cleaning again — even at full price! Well worth it (with the brushing!). Thank you!

Had an appt. they showed 45 min early when no one was home and so far (3:15 min later) no one has responded to the 3 voicemails.
Eventually they came and did the cleaning, but we had to pay extra even though we had a Groupon…

Im sitting here waiting for them to show. Its now 9:00 am and they were supposed to be here at 8:30. Wonder if he’ll also tell me his van is broken. Ridiculous! If they show and do a good job I’ll change my review but for now they get the big 1 star (Eek! Methinks not.) review. Good grief!

I purchased a Living Social coupon to have my carpets cleaned, and had them cleaned this morning by Eco Carpet Cleaning. Unfortunately, their truck machine was broken so the person who came (Conception) used a portable machine. The carpets as a result are wetter than I would have liked, but he appears to have done a good job. He was also very courteous. I would hire them again.