Crocker Refrigeration Heating & Air

Needed to replace a furnace. Crocker was highly recommended by a local contractor we know. They were very busy due to air conditioning work during the heat wave last summer, so it took a month to get an estimate. Not unreasonable given the situation. Estimator was very professional. The work was scheduled another three weeks out. The installers also were very professional. They eliminated the old furnace and installed the new one and tested it without incident.
When we started using the new furnace, we found that very little air was coming from the register in the kitchen (which is furthest from the furnace). That area of the house was definitely colder than the remainder. Called them to report this. Was told this should not have occurred and that they would schedule someone out to check. Also told this would take some time because of heavy workload. Nobody called. I contacted them again after a month. Nobody responded. It has been over another month. I don’t expect they will call.
Their actual work is good, but their follow up and customer service leaves much to be desired.

Contacted Crocker yesterday by email specifically because Carrier, the maker of my furnace, said Crocker was the only Carrier-​trained service provider in Santa Barbara. I emailed after they’d closed and heard immediately from Bryant Crocker. I had already figured out the error code and explored some possible problems with him. He sent me a video to help with the diagnosis. It soon became clear I would need a service call. I called this morning at 8:00 for an appointment, and a tech, Ivan, was here in thirty minutes with all the necessary parts. The problem was properly diagnosed and the repair done quickly and efficiently. The entire cost was $ 266. I was THRILLED. My house is in the process of warming up now. I’ll call Crocker again for regular service and when I need a new heater. I recommend them wholeheartedly!

Just called super busy can’t get estimate, can’t, can’t, can’t unless you give me $ 110 just to have a Technician look. First appointment available is Dec14th for install. I guess install works faster than estimates because I can’t get an estimate until after new year? Oh, and I can’t make that appointment for an estimate because I don’t have that calendar yet ??? WTF? Please do not call us because we are too stressed with people trying to give us work/​$$$. BYE!

Just bad they came out for a service call said there was a error message and reset it an said every thing looks good. A week later not working. Another one of the units needed a part they where suppose to email me a quote got the bill for the service call still no quote for the part a week and a half later. If you want it done next year and get charged a bunch of service calls and say they fixed it when it’s not call them…

The jury is still out as to whether they do good work. But their customer service is weak. I asked that they come to look at our A/​C as the office is still hitting 84 degrees on a hot day. They want to charge for another service call, even though they were here ten days ago. Not too impressive. Receptionist is lame

Great company to work with. Professional, quick service and friendly.

I called Crocker about a problem with my home’s heating system and was able to schedule an appointment quickly. I didn’t have any of the issues Francis or Sara reported — I was given a window from 9am to 12pm and around 9:15am that morning I received a call saying the technician was on his way. He arrived about twenty minutes later.
The technician (Alfonso) was very helpful and seemed to be quite thorough in diagnosing the problem. He got it fixed quickly and the charge seemed reasonable to me. If I have a problem with the heating or air conditioning in my house in the future (hopefully not!) I will call Crocker again.

The Crockers were extremely helpful, fast and honest in getting us sevice for our heater. They went above and beyond all expectations! Thank you Crocker Heating!!!