Blue Dolphin Cab

Absolutely horrible! Worst cab experience ever!
Left my phone in the cab. Called as soon as I got out of the cab to ask them to come back. Of course, they did not have it… Looked on the Find My IPhone app right away and it was offline that quick, within 10 mins of exiting the cab. Called later to see if they had found it and it was the worst customer service phone call I have ever experienced.

Worst cab experience ever — would rate zero stars if I could!
Went to Santa Barbara for a bachelorette party and booked a van cab 36 hours in advance of needing them, just to make sure one was available. I called to confirm the morning of and was told the driver would be at our location at the specified time. That evening the cab did not show up, so I called 15 minutes after the appointment time and was told they were 10 minutes away. 30 mins later, no cab. I called again and was told the driver got lost but would be there in 5 minutes. Ten minutes later, no cab. I called again and was told that they would send someone else, but it would not be in a van; the operator told me we could just squeeze everyone in and that it would not be a big deal (ummm illegal?) I asked when the next drivers were going to be available and if we were going to be compensated for their lateness, now being an hour past the scheduled time. I was told they did not know when the drivers could make it there and we would still pay full price for our ride. Absolutely absurd!
For fear of losing our dinner reservation and throwing off the schedule for the rest of the night, myself and another one of the girls ended up having to drive downtown. Since we could not park overnight, we both had to be DDs which was the responsible thing, but could have been avoided if this cab company had performed.
Just as a note, this experience was a while ago (just getting around to writing about it). Maybe things have improved … but I certainly would not take the chance if you actually have to be somewhere.