American Tire Depot – Santa Barbara

Armando you the Man Bro!!! I really appreciate the Service and quickness you guys Provide. The staff is helpful and very knowledgable I will be definitely be coming back here!!! Again Thank You again Armando…

I loooove this place best place in town to get an oil change or tired and the staff is extremely friendly especially the new manager Armando he is great! I highly recommend this place! Wonderful wonderful place

This is the place to go for oil changes! They topped off my fluids, rotated my tires, changed my oil, and had me out of there without a hitch… all for at least 30 $ less than anyone in town! Armando, the guy behind the counter, was friendly and personable as we’re the rest of the staff.
Will definitely return and would recommend American Tire Depot to anyone.
Thanks guys!

I got my new tires from American tire depot a couple of months ago. Went in for my tire rotation and oil change today. I am very happy with the way I am treated there. They are a really nice team of tire professionals. Prices are lower than competitors in town.

I have been going to American Tire for years now since I bought my 4Runner. I will say that they have gone through some management changes over the last few years. And that there is a lot of construction going on so there is not a lobby or waiting area.
However, the new manager Armando is just fantastic. He was warm, polite and quick to help. While my truck was getting an oil change, tire rotation and alignment we talked the whole time. Talked about life and our past and our future. Quite the unique experience for a mechanic shop! I will continue to go to this place as long as Armando is there!
Also, the price for an oil change is 22 bucks! Can’t beat that!

The service and prices are great! I was help right away and Armando explained in full detail what could and what couldn’t work for me. Needless to say I was happy with my experience and definitely coming back and would recommend this place. Thanks again Armando!

Amazing Service! I showed up on Friday at 6pm just as they were closing in desperate need of a patch as I had just found out I had a screw in a back tire. Armando was very understanding and courteous. The guys stuck around after closing to help me out and I couldn’t be more appreciative. This is exactly the kind of service I look for and would highly recommend Armando and this shop.

Best tires and more! Honest and best price. Five stars from a local. I got four tires, an alignment, a horn, a front license plate and a blinker light fixed. They do way more than just tires. Plus they matched my had theories I wanted at the best price.

Been here twice to get my tires patched up. Friendly and quick service and at a great price. ¹⁰⁄₁₀ would come back.

Shopping around for tires, I called American Tire Depot. Armando the manager was very helpful over the phone. He price matched the lowest price in town. Armando and his team were very professional. He informed me that they are now a full auto repair shop and showed me some other things my truck was in need of. There was never any pressure to do additional work, just suggestions. After four new tires I was out of there in a timely matter, for being a crazy Friday afternoon. Overall I will be going back to American Tire Depot for my truck needs.

Wish I could give a zero! So I’m sitting waiting to hear from the young guy at the desk to let me know if the tires he said the other guy went to go pickup over an hour ago was back yet. I ask him if they were able to find the tires I was there to get installed. He says I’ve told you already you can leave. I was taken aback because I gave him no reason to give this attitude he was giving. Obviously in a bad mood. I’m used to waiting to get my tires and I know they get busy and can’t get back to the customer right away so I felt no harm in asking about the tires. Wrong decision! Try talking to the young kid and he gives even more attitude telling me to leave. What the heck? I asked why the attitude just a customer trying to get tires and he keeps giving more angry attitude. Should have left then but I thought ok give him a chance I’ll try talking it out. More attitude and a demand to leave otherwise he’s going to call the cops because he didn’t like what I told him about good customer service for customers and if he was to see himself with the way he was talking to me it was definitely full of attitude and anger. Told me to never come back again. So I left. Never going back again! Always bought my tires there as well as all my friends and family. Never again! Be aware for the young kid with the waxed eyebrows with a horrible attitude.

Good pricing but horrible service. 3 hours to put on tires. Nervous driving out of here because it took so long. 3 unhappy customers –all with appointments! Be prepared to wait. No coffee, TV broken and freezing. Would not go back.

Installed the wrong tires which lasted less than 10,000 miles, stripped the threads in the hub, which the tire bolt holds the wheel to the hub. Attempted to resolved on several occasions and manager doesn’t seem to understand or refuses to repair. I have used American Tire for 3 cars for over ten years, but after this recent mess up and their refusal to fix their errors, I will never go back again. Let them work on your junker, but stay away from any decent driving car.

Shopped the price around a lot and the guys at American tire depot had by far the best deals. The manager Ryan was especially helpful.
Greg

I have been a long term customer of this place and purchased my tires there for my Mercedes Benz. Two days ago I took my wheel in to have a patch job from a nail in the middle of the tire, and it was THE WORST customer service I have ever had! The manager there was behind on orders, did not speak to customers, and left me waiting 5 HOURS FOR A PATCH JOB!
The manager there was so rude, had no customer service experience, and was not friendly at all. IT GETS WORSE! The next day (because I picked up my car the night before and was not able to see clearly at night) I noticed that the rim they worked on has a HUGE scratch down the middle of it. Being a long term customer of this place I figured they would take care of me and went back to explain to them what had happened. The manager not only denied that they had damaged my rim, but began to yell at me when I was clearly frustrated (AGAIN a lack of customer service skills on the manager’s behalf), and actually told me to get out of his business or he would call the police to have me removed!
I insisted the police be called and he would not call them. I called them myself and filed a complaint with the officer that arrived. The customer service experience here has gone WAY DONE and this is one long term customer that will NOT be going back, thanks to this horrible experience with the «manager» of this store location. I was humiliated and frustrated because the manager did this to me in front of a line of customers waiting for their cars.
I want to warn customers of this because when they changed my tire I saw that they had my rim upside down on the tire machine, but figured they knew what they were doing. I was brushed off like my comment didn’t matter, so I am bringing to where EVERYONE can see it, here on Unilocal.Thanks for reading.

Awful!!! After arriving at 830
When the location opened at 9am we figured a quick oil change would take 20 mins at most! Manager didn’t arrive until 920 and only after his employee called him that there were people waiting ! Then he proceeds to take another person that pulled up after him before us and quotes us a 2 hour wait! Thanks for
Nothing and thanks doe wasting our time!

Came in for an oil change, left with a flat tire! Go figure. Been coming here for over two years but have noticed lately that they always seem to miss something. First it was a loose bolt on my tire rotation. Then they forgot to clamp back on the skirt under my engine and it was dragging down the street.
They are always more than accommodating in fixing their mistakes and the Manager offered to give me a free oil change for my trouble. But I didn’t think it was going to cost me over $ 100 for a tire that was flattened in the process.
I know that they’re busy and always working hard but in this day in age, it’s more about quality of care than cost or expediency. Especially when your dealing with someone’s transportation.

Great service, was stick on the side of the road, tire bolt broke off.
After hours of waiting for a correct tow truck with AAA, I got to this tire shop, he was true to quote, & no bs, I’m a very satisfied customer.

I could not recommend a more HONEST, fast, friendly tire shop in town… especially if you’re a woman.
I found American Tire Depot after getting a BS quote for one tire at Big Brand Tires on Milpas Street in Santa Barbara. I called around and they by far had the lowest prices. It was about 40% less at American Tire Depot.
Because the tires were reasonably priced, I also got my oil changed for $ 25.00.
The person at the front desk was knowledge and friendly and didn’t try any up-​sells. He was honest and said that one tire that I was not replacing soon had about 5000 miles left in it (and he’s right).
They fixed my flat for free!
They checked my brakes for free
Anyway, great experience. It’s really tough being a girl in this town with so many shady tire shops. Thankful I came across this place.

Went in for an oil change and after 24 hours I noticed that had a huge bump on my passenger floor. Turns out that the staff failed to inform me about the damages.
My car has 3 holes underneath the car, they fractured the uni-​body, because they dropped it off the hoist.
Upon estimate of my repairs turns out my car wasn’t drive able after the incident. They failed to give me their insurance information and would not cover repairs under «MY CHOICE OF BODY SHOP»
DO NOT GO HERE…