Water Techniques

We recently had our annual service of our whole house purification system completed by Water Techniques of which we’ve been a faithful customer for over 10 years.
Their service fee seemed very high this time considering the job took less than 30 minutes but I shook it off as thats the going cost these days.
During their inspection the tech noticed a slight leak in RO 3 filter system which is the heart of the system.
Again I was quoted an exorbitant price for replacing this part. I bit the bullet and had that replaced as previously mentioned it is the heart of the system.
Then the tech noticed that the media filter was turned off which is only serviced every 3 years and was last serviced by this company last year. Upon turning this filters valves back on they immediately started leaking. I was notified the whole plastic head would need to be replaced for another incredibly high price. Their replacement prices include a labor charge that is on par with what some attorneys would charge by the hour.
Their records didn’t show anything wrong with the valves during that service last year yet one must wonder why the valves were left off by their tech.
Of course management was quick to blame me for the valves being turned off.
This particular replacement would take less then 10 minutes to change out yet I was going to be charged $ 180. labor of which in all fairness they agreed to waive if they could sell me this small piece of plastic for $ 500. This is where I drew the line.
I emailed the company the next day to try to come to some type of resolution and have not heard back which was over a month ago.
After doing some research it appears this company is now very over priced both in their labor and parts costs when compared to other similar service companies in the area.
I found blaming the customer for the companies mistakes as being very unprofessional in conjunction with not answering their emails.

We’ve unfortunately had to take this company off our bid list for our other projects.

I have a whole house water treatment system by this company, and these guys did a great job for us. When we moved, they came out and moved my water treatment system to my new house, and gave us a really good price to move the system and put in extra pipe underground. I was so, so happy they were honest and said they can move my system, and that I didn’t have to buy an entire new system for my new house. They could have easily told me I needed a new system and I would have believed them because my new house is 2X larger than my original house they put the system into. I love this company. I could not have asked for a better job. I can’t thank you enough for researching this for us Mark Wakefield!

Unbelievable customer service. So glad we cancelled Rayne Water after 19 years. I. Only wish we changed a long time ago.

Great guys. Keep up the good work.

Water Techniques installed my whole house and RO system 4 years ago when I built my home in Corona del Mar and I’ve been on an annual service contract since. Everything has gone as smooth as can be – from Tammy in the office, to the service people and finally, to Mark Wakefield who is so knowledgable and responsive on all water and equipment questions. We’ve had 1 major piece of equipment fail in 4 years & it was promptly and efficiently replaced under our service agreement. We live in an area with very hard water & our system has performed so well – none of our plumbing fixtures have any damage from the hard water – unlike all of our neighbors without the system. I recommend this company highly.
Tim W.
Corona del Mar

Water Techniques did a fantastic job installing our kitchen RO system and dispenser. They quickly scheduled us an appointment and the technician, Mike, arrived promptly on time. Mike was incredibly considerate since we just moved into our brand hew home only a week earlier. He provided incredible customer service and made sure we were happy about the product before he left. He also made sure we had his contact info in case of problems.
Since the instillation, we are so excited to have our perfect drinking water available at all times! And we don’t have to spend money on water bottles anymore!
Our next step will be to schedule an appointment to have a whole house water softener system installed by Water Techniques.
Many thanks to Water Techniques! We HIGHLY recommend this Company to all our friends and family. Great service and great quality products!

Water Techniques is a joke.
While there is nothing wrong with their water, their attitude to their customers is amazingly bad. If nothing goes wrong, all is fine. If anything at all goes wrong, its your fault, not theirs, and they don’t hesitate to let you know they don’t need your business. They were recommended to us by Jeffery Sears, CEO of Fixtures Living (now PIRCH), from which we bought most of our bath and kitchen fixtures, and some smaller specialized appliances.
We have had a series of problems with this company.
First, during a pre-​install check — which we scheduled to have both our plumber and the Water Techniques tech present, so that Water Techniques could tell our plumber exactly where they wanted the valves to go, they smashed our newly installed and painted drywall in a corner so hard with a toolbag that the entire plaster corner came off down to the metal. I was right there behind the guy and saw and heard it happen, and said something to him. Nothing nasty, just «whoa! you just broke that!» and he had the gall to tell me «I didn’t do it.»
Second, (remember we had Water Techniques tell our plumber exactly where they wanted the plumbing, to their specifications?) during the installation they jammed the water tank in so it pushed on the sump pump vent line and broke the connection. They then told us to «just pull out the salt tank» after they had filled it full of about 500lbs of softener salt. Zero apologies. Best of all? They blamed the positioning of the tanks on the plumber, «due to the way the plumber plumbed the bypass in and out» [email from Mark Wakefield, VP]. If the salt tank could be moved by us, the customer, why wasn’t it positioned properly by the installer in the first place?
Third, we couldn’t even get customer service when it came time to pay for the second installment of 50%. I left messages that went unanswered and played phone tag for days. Regarding the drywall damage, first Water Techniques offered to pay for and offset the cost of the repair, and then very rudely demanded the invoice as proof that it had in fact been done. Guys, if you had asked and not been so offensive about it, I would have gone to the trouble of retrieving a copy from our drywall company and providing it to you.
Finally, THEY REFUSED TO SERVICE THEIR OWN EQUIPMENT. I scheduled an appointment to service the filters and check settings with their office. A couple of hours later, I got a telephone call from Richard Ethridge (according to LinkedIn, the COO), who told me point-​blank that they had decided that «we weren’t a good fit», that they were choosing not to service our equipment, that they weren’t going to show up for their appointment, and that he could «help us» by providing a name of another contractor who would service our equipment. I have never dealt with a company that is more contentious, sarcastic, and just plain disrespectful of its customers.
Also, they are terribly snooty and their VP Mark Wakefield told us very directly that «most of their clients are multimillion dollar homes». For their list of «references», which I didn’t read until much later, they don’t reference how much their own project cost (I think our install ran about $ 9000.00), but rather the cost of the home itself, e.g. «XXX Residence. $ 9 million. YYY Residence. $ 11 million.» Really. Who cares? Are you installing a water treatment system, or claiming credit for their whole house? Our house is pretty high-​end but not quite in that range. Apparently, Water Techniques thinks it’s appropriate to then treat you with contempt.
Good luck getting any response other than to go fly a kite if you ever have any problems with this company. Deal with this company at your own risk.

I am a homeowner in the middle of a major remodel. I purchased the reverse osmosis filtration system and installation of the system was speedy & thorough. Hours after install water appeared to have a slower flow than I wanted so I reached out to water techniques & they turned their installer right around to remedy within the hour. They came out & re calibrated the system & all was good. Job well done… Until my appliance installer wouldn’t connect to the filtration system. Help! I reached out to water techniques again for guidance & they were so responsive — their vp of operations, and VP made calls to my installer, walked me through technicalities to assist & even sent a tech back out to assist in making the install more smooth for the appliance company’s inexperienced installer. The care & attention they gave me after the point of purchase is really impressive & rare. The customer care is awesome & response time is impressive! Definitely a company that stands behind their product and knows how to build loyalty among their customer base… with exceptional customer care.

Water Techniques did a great job installing my whole house softener system and kitchen RO dispenser. I decided to write the review because they quickly and accurately worked through a technical issue that I thought would add hundreds of $ to my installation costs. The layout of my home posed a challenge for the softener drainage. My nearest drain was very far from where I wanted the water softener located and was in my home and behind my HVAC system. The issue was quickly and efficiently solved by the technical staff at Water Techniques. They figured out a way to do the installation that both solved the challenge efficiently and very cost effectively. Overall, I am very pleased. The system works as promised and I see, feel and taste the difference.

I rarely write reviews unless there was something exceptional (either good or bad) and in this case it was great service and so far a good product. The service technician (Mike Seguin) was very kind and helpful with all my questions. He arrived on time (a rarity with a lot of other service companies) and completed the whole home system installation with RO for drinking water in 4 hours. Shortly after completing the install, a company rep (Joyce) called to ensure that the install had been completed to our satisfaction and to go over the flush procedures once more. Since installing, my family has noticed a change in the way we each feel after showering and have no noticeable water spots on the glass. I will follow up in a couple months to re-​evaluate the system after having it for a while long. As of right now, I would highly recommend this company for water softener and RO systems.

Water Techniques has treated me unfairly.
Due to Water Techniques taking a reading of my water pressure at the wrong source, they initially failed to take a correct read of the water pressure, thus installing an inadequate regulator. This inadequate regulator made our pipes violently shake, which caused several thousand dollars of damage to my residence. I gave Water Techniques a chance to fix the problem and in their attempt they could not. They said they would get back to me, but they never did. Four days later I was forced to call a plumbing specialist. He was able to diagnose the problem immediately and confirmed that Water Techniques installed an inadequate regulator. After calling Water Techniques they told me they would take care of the expenses, so I sent them the plumbers’ Invoices. It was at this time, that they changed their mind from accepting fault to blaming the DWP, suggesting that my water pressure was way too high and this was the cause of my damages. After consulting with DWP and learning that my water pressure was normal for the area I live in, I went back to Water Techniques at which time they took the position that they did nothing wrong and have declined taking care of any of the damages. I feel I’ve been lied to, taken advantage of and discriminated against because I am a woman. I have attempted to settle the matter amicably, but Water Techniques has refused to accept any responsibility for its actions.

Leased a water purification system from these guys with a three year term. They did a good job with the service and maintenance of the hot and cold water machine. When it came time for the lease to expire I had to call them several times to get exact information about my lease terms. Finally after almost three weeks of poor communication I was able to schedule a pick up of the old machine. My advice to anyone who wants to lease with them is just know that their customer service could be better.

Typically I only post (and rarely at that — this is only my third posting) when I receive extradinary service and want to tout the excellence of a business to others so they too can benefit from a good thing. Unfortunately, with Water Techniques this is the opposite.
Net/​net: Look elsewhere to get your home/​residential water treatment needs. Once installed this company continues to call and ‘remind/​you about service requirements (it borders on harrassment) and one you have a system installed they charge exorbitant rates to serve and/​or repair — basically thye know they have you as a captive customer —
buyer be ware — I would strongly recommned you go elsewhere

Many years ago I purchased a 5 stage reverse osmosis water filter system for my kitchen. It’s truly awesome… the water tastes amazing. Way better than bottled water. But cleaning the system and changing the filters, which needs to be done yearly, is a royal pain.
I called everywhere and no one would come service it because they hadn’t installed it. (I had purchased it online, and installed it myself.) Most places would only service systems if you bought or rented it directly from them.
Water Techniques was the only company I found that will service any system, regardless of who installed it. And even better, they are extremely reasonably priced. I’ve had them service the system in my home for around 5 years now. They always arrive in the given time window. They call when they are on their way. They perform the service in a quick and efficient manner.
The last time they were here there was a problem that needed to be fixed with the system in addition to the cleaning. One of the filter housings had needed to be replaced (I was aware of this before they came…) It turned out to be only a few dollars more… a welcome surprise!
So if you have a system that needs servicing, you can’t do better. If you don’t have a system, they also sell and install, so get one. You won’t regret it… some of the best money I’ve spent.