The UPS Store

I’ve had a mailbox at this UPS Store for years. Patrick and his staff are friendly and always go the extra mile for me. He cares about his customers and he’s always willing to help out and accommodate special requests. If you are looking for a mailbox in this area, I would highly recommend this UPS Store.

We have been doing business here for 1 ½ years! Always great service with a smile from Patrick and employees!!! Keep up the great work.
Thank you

Patrick is very kind. I’ve seen how he is treating customers with respect and care. I was in and out to drop a box off. Answers phones and efficient.

My initial visit to this UPS Store was the best in customer service that I have ever received of any UPS Store throughout the So. Cal area. Patrick Ray treated me with old fashion respect, and prompt, professional service. I am very critical of customer care. I wish I would have posted this sooner. Keep up the outstanding service to your customers.

Picked up a very important package here. Package was kept safe. Easy to get in, and get out. Was greeted and helped right away. Parking in the shade in the afternoon in the stalls across from the store. Freeway-​close to the 55 and 22. Store was clean and organized.

I went to get 8 documents notarized by Patrick. He was kind and took his time to ensure everything was perfect. He runs his store with a smile and a great amount of friendliness to all who patronize him. This is the only place I ship my packages and notarize documents. I encourage you all who live in tustin in Santa Ana to go visit him. It’s a great store thanks again for getting it all done quickly!

Thank you for the information.

Unequivocally the best UPS store in Orange County. Manager Patrick provides excellent service at the fairest value we’ve ever found. While our business is several miles removed from Mr. Patrick’s Santa Ana UPS store, we go the distance bc Patrick’s competence and responsiveness ensure that if it can be done: Patrick will make it happen. There’s also plenty of parking just north of the store. THANK YOU!

Patrick contacted me about the bad review I left, although he still didn’t get my perspective as a customer he did at least respond and perhaps he may learn something from all of this. Because of this I raised his rating by one star.

My husband and I frequent this UPS Store since it is close to his work and have a few packages that need to be shipped out weekly. The employees are always smiling and friendly, but trying to find a parking space is a battle! Since the store is sandwiched between eateries and a nail salon, finding a parking spot is very rare. This UPS Store is smaller compared to other locations and seems a bit disorganized. Luckily the 5 South freeway is right across from this center (although making a U-​turn is absolutely necessary) making it easy to get home. The only problem being that avoiding rush hour is a must. Location wise this UPS Store is somewhat convenient, but accessibility is difficult. Getting in and out of this center itself is a nightmare during lunch and rush hour. The employees’ friendliness somewhat compensates the inconvenience.

Excellent UPS Store. Patrick Ray is a «go-​to guy» when you need something done. I’ve relied upon him for time-​urgent shipping and notary matters. He does an outstanding job and is extremely professional.

I don’t normally write Unilocal reviews but after coming across some of these wacky one-​star reviews weighing down the average I felt like I had to. I’ve been going to this particular UPS store for two years. I keep a PO box there. Never had a problem and in fact the owner has gone way out of his way for me a couple of times. As for the one-​star reviews, I don’t doubt that occasionally the owner has made mistakes. I’m a business owner myself and I make mistakes ALL the time. The problem with Unilocal is that it tends to attract either angry customers, or paid 5-​star reviewers (you can tell the fake ones if you pay attention). So this essentially punishes decent hardworking business owners who aren’t trying to deceive you on Unilocal.I would recommend using this UPS store if it’s in your neighborhood. And the fact that the owner has been responding to all these comments shows that he actually cares about how customers feel. Food for thought.

I asked Patrick for something quite complicated in shipping and he didn’t hesitate one second before saying yes. It was something that was quite important to me and to a child who is in a hospital in another state. I rather doubt many shippers would have agreed to it – it’s not illegal but it will require extra attention and extra diligence on his part to make sure my request is met. I will never forget his kindness. I can only repay him by being a loyal customer and suggest others consider him as their UPS shipper as well.

This store does not deserve any star at all and here is why. I am shipping two bags of coffee bean to Canada and the total of the bean was about $ 30. I told them both bags go to the same location and looking for the most economical shipping. Two bags could not fit into a one box. However, bigger size box has too much room. So it is decided to send out in two boxes. After all processing, they told me the most economical one is 25.95, and I thought the total was for both boxes. Nevertheless, it was 25.95 each so I asked them what if I had chosen the bigger box and send them together even though there is too much room left. They said, «it should be cheaper probably» what? Probably? DO NOT USE THIS STORE WITH SUCH AN UNETHICAL PEOPLE…
To UPS store owner, I saw your response to my review. Before trying to defend your store, look at comments posted. I see many comments with one start in which many of review writers probably do not want to even give you one star at all. Review comments speak themselves that many of your customers rated the same way I did.

I have been using this store for about four years as a permanent address for the Santa Ana Police Foundation. Originally, I chose it for convenience; but, I have renewed because of service and attention to detail. At first impression parking and access is tough, but in reality it is very, very easy. The owner is strong, competent, and eager to meet whatever need each individual customer may have. He takes the personalization of a mom-​and-​pop and combines it effortlessly with a national chain to give the extra boost a small business requires. As we have moved from a start-​up, I see no reason to bring our mail and postage needs in house at all.

Without a doubt, this is the BEST UPS Store I’ve ever used! The customer service, especially Patrick, is what keeps me coming back!

Ive been dealing with this UPS store for a little over a yr. Nothing but positive feedback on my behalf. The services from Pat and his staff always exceed my needs. I’ve yet 2 have any negative experiences with them. Keep in mind i ship items on a weekly basis.

I relied on this UPS location to ship precious family photos, fragile objects, paintings, and even small furniture items.
Everything was being sent to Brooklyn NY as I managed the estate of my late mother and it was a very difficult process for me to navigate. Especially because I was leaving town before some of the items could be shipped.
The staff at this UPS store, and Patrick especially, were helpful, gave good advice, helped re-​pack some items I hadn’t done properly, and even built custom plywood crating for the furniture.
The were quick, efficient, helpful, fairly priced and accurate. I shipped at least 25 boxes of various sizes. All my items arrived safely.
I’ll be sending them a personal thank-​you, but I am happy to recommend their services. You can trust these folks.

Without a doubt, this is the worst UPS store I’ve ever been to. I ship items to customers daily, and about half the time I use UPS. I stopped in at this location because its the closest to my new office. First off, the parking is a nightmare. Second, the person behind the counter was slow, and kept assisting customers who came in after me. Finally, another man came in to work and I was given some assistance. This second man was so unfriendly – bordering on rude. And I showed him a $ 1 off coupon, which he said he’d apply to my order. When I got back to work, I noticed he hadn’t given me the discount.
Incompetent, rude and slow. I won’t be back.

I called the manager/​owner and arranged to have a package dropped off here to be picked up by my friend. My friend woud pay $ 5 per package fee to pick them up.
When my friend arrived to pick up the packages the manager/​owner had returned the packages because he «forgot to write it down.» I then had to pay to have them reshipped to another UPS Store. Avoid this place at all costs.