The Appliance Depot

I was hoping they would have a better selection here, turns out they only had fridges, washers and dryers while I was looking for pretty much all other appliances.
Service was nice, prices good and items in good condition.
Plenty of easy parking and not busy, nice to support a local business and get a good deal while you are at it.
I will keep them in mind next time i need a fridge.

I wrote a very negative 2 Star review about this place a few days ago and just wanted to update the situation; Evelyn from the Appliance Depot called me back to apologize for the way they handled the situation. Of course the apology doesn’t change what happened but their willingness to call an unhappy customer in an attempt to make amends speaks volumes in my book and totally changes my feelings about the place.

We purchased a washer/​dryer combo from this place for $ 600., a Kenmore Elite set that I’m guessing to be about 10 yrs old. I thought the price was fair, sure I could have found a set on Craigslist for less but figured why not pay a little extra and get a set that’s been inspected and refurbished. Well, here’s how it worked out for us:
The washer leaked as soon as we started using it, luckily for us our laundry room is in the garage so there was no additional damage, just a large puddle of water to mop up. Then, to add insult to injury, when I called to let them know about the leak I was asked by the rudest lady* I’ve dealt with in years to see if the tub was centered. I mean, come on, this is not my first washing machine for crying out loud! After confirming the obvious, an appointment for «between 10AM & 2PM» for the following day was inked. The repairman showed up at 2:45 and the leak turned out to be coming from the pump, something that surely would have shown up had a thorough inspection been performed, as in, say, running water through the machine?
And it wasn’t just the washer we were having problems with, the dryer also had multiple problems; 1) it wouldn’t dry clothes on the auto moisture side of the dial, 2) it intermittently wouldn’t run unless the start button was held down, 3) the timer would intermittently move at warp speed (10 minutes in less than 2!). I had a video that clearly showed conditions 2 & 3 that I provided to the repairman but all the he could do was replace the moisture sensor. To his credit, he admitted that the moisture sensor was probably not going to fix the problems, and said he would speak to the people back at the store about getting us a replacement unit. So for the next couple of days I waited for a call-​back… After Not getting one I called them and after a couple of calls back and forth it was decided that they would replace the dryer with a comparable unit. They did and the replacement dryer is working fine and the washer is still leak free.
In summary, we got a washer/​dryer set that were supposedly inspected and refurbished, both units had major problems and it took 2 visits and multiple phone calls to come to a resolution. Regarding the 2 visits; I’m retired and spend most days tinkering in my garage, so waiting for the repairman was not a big deal, however, if both my wife and I had full time jobs it would have been a major inconvenience to work these repair visits into our schedule.
* Regarding the ‘rude lady’ comment above: Their (her) phone etiquette was atrocious; the first time I called, the phone was answered with a «hello», I asked if I had reached the appliance depot and it was followed by a brief pause and then I was hung up on! I called right back and the same person answered in the same way, I thought, oh crap maybe I dialed the wrong number, so once again I asked if I had reached the appliance depot, this time rather than being hung up on I received a very curt «yes» with an unspoken but implied, ‘WTF Do You Want?‘
Bottom line, I’m somewhere between 1 & 2 stars for this place and cannot in good faith recommend them to anyone, unless you’re the adventurous type who likes to take a roll of the dice, in which case, I wish you luck.

I bought a washer/​dryer combo and a fridge from them. We had just bought our home and needed cheap appliances to stand in until we could build up our savings again.
They offer a 90 day warranty. During the 90 days the dryer failed and the fridge stopped cooling. They did honor their warranty though and fixed both. Till this day the dryer is still working (3 years later), so is the washer. The fridge however conked out literally a month after the warranty elapsed. I called and they offered to do an out of warranty repair for a fee but I was done. Went to Home Depot during their Summer sale and bought a brand new Samsung stainless steel 25 cu feet double door fridge for only $ 400 more than the used piece of crap I got from here with a 5 year warranty. You live and learn.
That being said these guys are good if you’re on a budget but don’t expect reliability on the used appliances they sell. In my case I got ²⁄₃ still working but if I had the money at the time I would have opted for brand new appliances, during a sale, and saved myself the headaches.

Just bought a washer and dryer from here. They had a lot of sets to choose from in their shop. I bought a washer and a dryer for $ 450 together plus hook up kit for $ 100. Very good price. They also have refrigerators and other appliances. Brianna is very knowledgable and helpful on the floor. They are located in Santa Ana and I live in Anaheim. Delivery and installation was free and the installation was quick. Their hours for delivery are kind of weird but they do offer Saturdays so if you work, that’s for you. I would go back for other appliances on the future.

I would give this business 0 stars. DO NOT buy from this store. They have terrible business practices, horrendous customer service and their appliances are shoddy at best. Evelyn and Brianna are rude, unprofessional and are all about shortcuts and convenience for the store. Not the customer.
I purchased a washer/​dryer set for $ 600. $ 600! My washing machine did not fully work THE DAY it came to my house. I picked up my appliances and moved them «out of the service area» to my new home. I was verbally told that service outside of the area would be $ 30. (When I was in the store, purchasing the appliances.) I didn’t think I would have have to deal with the warranty or service because frankly my expectation was that the machines would function for at least 3 months.
ONE DAY after I brought the washer home I tried doing laundry only to find it did not agitate. I tested the other 5 settings and the result was: 2 did not agitate and 3 did not spin. I did not have 1 setting that fully functioned. Agitate and spin in the same cycle. So much for «thoroughly» testing.
In calling under my «warranty» I was told there was a $ 80 (standard) service charge for being out of the area. C’mon. First I was verbally told in person it was $ 30 and second, the machine came to my home not working. Then Evelyn Gonzalez precedes to insinuate that I may be at fault for the machine not working. When I asked about the $ 30, she says «do you have that in writing?» Seriously??? You told me in the store!
After paying $ 600, I shell out $ 45 more… only days after getting my washer, for them to send someone to come out to look at the washer. (Evelyn acts like she’s doing me a favor with the $ 45 and I’m still upset because I don’t think I should have had to pay anything.) Consensus was that it was NOT my fault and there was something wrong with the machine. (They should have offered to refund my $ 45.) Evelyn tries to force me to exchange my washer for one that is a lower model with less options. She only backed off because I asked, «why am I being forced to make an exchange I don’t want?»
My experience goes from bad to worse. After 3 more awful phone conversations with Evelyn, she admits my washer is defective and they find an exact match to my washer to exchange. We will see how long it lasts. My gut says, not long.

I bought a washer/​dryer combo a couple months ago. When I did the first load of laundry the washer worked fine, but the dryer quit heating after about 10 min. They had to come out twice to fix the problem (covered under the free warranty), but they really do want the appliance you buy to work properly.
Giving four stars because the equipment didn’t work right off the bat and the time the repair guy can come is really inconvenient (7am-​4pm Monday-​Friday) if you have a full time job. Other than that it was all good.

Received amazing service from Brianna and Evelyn. Purchasing was easy, the price was very reasonable and they delivered right on time. Great experience!

We received excellent service from Evelyn and Brianna while looking for a refrigerator. We only needed something simple for a rental property and were shown multiple options.
As some other reviewers stated there is a bit of an oder in the showroom. Hard to say if it was chemical or what. But we were able to overlook it as we were there for a low cost used option and know that we have to clean it before use.
The prices are very reasonable and they test their products for 24 hours to insure good condition.
We were offered a 1 year warranty for parts and labor that covers anything for basic function of the fridge. It does not cover cosmetic or parts like shelving or handles etc. I think it was around $ 80 which was a good deal.
They offer free delivery if you are within a certain distance from their showroom. They scheduled us for 3 days later. But after someone else cancelled they called and were able to deliver it the next day!
The delivery guys were great! The unloaded, brought the fridge in, set it in it’s place, plugged it in and made sure it worked. One of the bulbs was out which they replaced on the spot. They also went over the controls with me. Because we got the 1 year warranty they said to call them in case anything went wrong.
Last note, treat the girls at the front desk and the delivery guys nicely and it will be reciprocated. I can tell some people give them a hard time. My overall experience was very easy and pleasant.

I would give them Zero stars. DO NOT BUY FROM HERE! SAVE YOUR MONEY AND GO SOMEWHERE ELSE! Their customer service is non-​existent. Their products are crap. They say they test their products and by test they mean try it once and that’s it. STAY AWAY!!! Don’t be lured by their prices. You’ll get a better product off of Craigslist. The owner won’t even take my call. The supervisor is argumentative and has been trying to exchange our washer for a lower model. That is completely absurd. They do not know how to run a business. They argue with the customer and think they are right. Very unethical business! Not sure how other reviewers gave them 5 stars. Give it some time and their appliance will break down. Sure they are nice when you buy it, but if you want them fix any issues, that’s a different story. I’ve never had a business argue with their customer like these people here. If you are a business, isn’t it a good idea to try and please the customer so that they will come back and even refer their friends and family?! Not this store! Try and talk to the owner and you get the run around. They said the owner will call me, no call… it’s been about 3 weeks now. WORST. BUSINESS. EVER!

I have bought two appliances from A Depot and am very happy with the quality and price of their products.
The delivery policy is awesome and the man who delivered and set up the fridge was nice. At this point I will never buy a new appliance again. Excellent price, quality and service!

Evelyn and Briana are the best
Their tech guy came out and dropped off a great washer dryer.
When there was a problem they fixed it pronto (the problem was ours not theirs)
Go to the depot and get a good deal with perfect customer service.
IF YOU NEED IT… THEY HAVE IT”

I am so happy i got my refrigerator from Appliance Depot! the customer serice was detailed and very respectful. The delivery crew was adept at intall and i learned about my refrigerator as well… VERY KIND… GREAT PRICE!

I was only going to give 1 star, but because Brianna was okay. We purchased a GE Fridge a few weeks ago, and this past saturday ⁹⁄₁₉ I contacted the store because we were having problems, the fridge wasn’t keeping the food cold, the freezer part was working as a fridge, and was leaking water! we just moved in our apartment on Sept.5^th and worried about the flooring becoming damaged. So I was told that repair tech only work M-​Thurs and that someone would call me Monday ⁹⁄₂₁ here it is Wednesday and still no phone call! so I called Brianna today ⁹⁄₂₃ and said still no phone call, and that she would call them again! I am not a happy customer we had to throw away food. I should have just went to Sears outlet like I planned.

HORRIBLE CUSTOMER SERVICE AND PRODUCT!!! Two months ago I purchased a set which included a washer, dryer and refridgerator. My washer has already died and I am within my warranty time. To make a long story short, they are not taking responsibility for their poor product. Additionally I had a techician come out to look at the washer and he confirmed it was installed incorrectly. After contacting them for help, they are refusing to honor their warranty. Will NEVER recommend this place to anyone… BEWARE!

AVOID AT ALL COSTS.
Bought a Washer, Dryer, and Fridge from them less than 2 months ago. My washer machine overflowed this past Monday and flooded my entire kitchen. Call an appliance repair company to come out and let me know what the issue (s) was/​are and I was told the water level switch and the motor were busted and needed to be replaced. This was going to cost upwards of $ 250. He also said that the condition of the unit was really poor and even installed incorrectly (which was installed by The Appliance Depot employees). I paid the $ 50 for the inspection and sent him on his way and called Appliance Depot to discuss.
I was told that I had a warranty on all parts for 3 months so I THOUGHT I was good until they hit me with some BS policy that if another company inspects the units then the warranty is void. After a long back and forth with them explaining that there was nothing done to the unit it was just inspected and that actually only would have saved them money since they already knew what the issue was and didn’t have to send someone out to troubleshoot the problem she was going to talk to the manager about it. I had to call them back this morning and they still said that the warranty was void and there was nothing they could do about it.
There is no rationalization to this policy. They found a way to not have to take accountability for the poor product they are selling to the public and that was their out. If you do choose to purchase used appliances (which since this experience I will not do ever again) do not use this outfit.

I recently purchased a dryer from Brianna at The Appliance Depot. Brianna was awesome. Even though we had a couple of hiccups processing my card, which was my fault. Brianna was thorough and even had my dryer delivered and installed prior to scheduled delivery time. Sergio who delivered dryer was thorough and made sure appliance was installed to my satisfaction prior to departing. These guys are great and will definitely do business with them again.

With cost of living increasing in OC it’s nice to find Appliance Depot. I received exactly what was promised and what I expected. I’m pleased with the value product I purchased. I will definitely go back next time I need an appliance.

Although I cannot rate this place on the service because we did not purchase from them, I am rating them on cleanliness (or lack thereof). We went in to look at refrigerators and upon opening the third one a roach crawled out. The appliances didn’t seem very clean in general and had a funky smell. Sad to say we left without considering buying from this place.

Overall great experience! Evelyn answered all my questions and made the process an easy one.
They had a huge selection of used, refurbished refrigerators to chose from as well as some new ones with minor cosmetic damage.
Delivery is free if you live within 10 miles and are on the first floor.
My fridge was 99% clean when they delivered it so that was a plus.
They only get four stars though because two hours after I called them to confirm my delivery time on a Saturday, they called back and left a message saying that they had to push it back an hour. They ended up delivering it on time though:-)