Staples

Great staff!!! Sharon and Samantha were a huge help!!! They had sooo many printing orders but still managed to print mine with no hesitation! Thank you ladies!!! :)

This is why brick & mortar retailer’s business in on the skids. I brought a package of Avery labels to the cashier. She charged me $ 1.00 more than the posted price on the shelf, saying that it includes the rebate on the item. I paid and then went over to the shelf to retrieve the price card. I brought it back to the cashier (after waiting in line again) and she then called for a manager. The manager initially tried the «rebate» ploy again but changed her mind, apologized, and reprocessed the order. Time lost, 15 minutes.
Better to buy on line with free next day delivery.

Absolutely cannot believe what just happened. The incompetence of the employees at this staples is mind boggling. Went in to print 13 pieces of paper for the purpose of memorial cards for a funeral. The incompetent girl working the copy and print center couldn’t even figure out how to turn the paper over after it printed and feed it through for a double sided card. The catch here, we were in there an hour before, and the other lady did it perfectly in under 2 minutes. Unfortunately we came back and that same lady had just clocked out. So we go buy our own card stock because we can do it in two minutes at home and the cashier b**** is just flat out rude. After she hands me my receipt she says «BYE». Don’t recommend this staples. Also the bathroom looked like s***. Clean it up staples. Hire some competent employees

I never write a review but today was like wow! Horrible service. I just wanted two copies. Two out of the three self service copy machines are down. Why cant they spend a little more time before they open to check and make sure the machines are working and ready for the day. It just takes a little bit of effort. I will never come back here again I rather go to office max or kinkos but not here.

Seriously, such a helpful staff. I called asking for them to check whether some frames were available and they actually took the time to check the overheads, and put them aside for me. When I got there, everything was ready to go and they were happy to help. All around, pleasant experience. I have no complaints.

Ill k eep it short and simple, lizzy you are the BEST! Beyond nice, and extremely helpful! You make the copy center outstanding!

The copy center is friendly, efficient and they will easily go out of their way to see your order to perfection. I always print my office and kids projects here and nothing ever goes wrong. Samantha’s my favorite at the copy center. These folks rock!

Store is always clean, organized and they recently hired more reps to assist the customers better. I normally use my Corp account to and staples link but when I need something right there and then, this is my favorite place to go to.

I went to get paper cut down so that I could print my wedding programs on it, but when they were done cutting it the paper was ALL DIFFERENT sizes. It wasn’t even salvageable. The manager walked up to see what was wrong and his first reaction was «what did you do?!» to the employee. They tried to make it up and order more paper for me even though it wasn’t the same paper, 3 times more expensive than what I originally bought it at (from a different company) and it may or may not get to me in time for my wedding. I didn’t use the paper because I NEVER got a phone call from Staples saying the paper was in, so I assumed it wasn’t and was forced to spend more money and do something else for my programs. I get a voicemail on my wedding day from Staples saying my order was never picked up. I’m on the phone now with them trying to return it and I have been on hold now 25 minutes… and the music is numbing… what the hell. NEVER GO TO THIS STAPLES. I’m praying I’m not sitting on hold for another 25 minutes.

LIZZY AND ADRIAN YOU ARE THE BEST! thank you so much for helping us during this difficult time. BOTH Lizzy and Adrian provided the best customer service. They were patient, understating, and extremely friendly. Retailers need more employees like them!

Horrible customer service in the copy center! And they never have my online orders when I place them to print & pick up. As a store open to the public they need to greet the customers and they come in and address them, make sure you are communicating with what is the hold up or what is going on. Also, they have ran out of ink and paper so many times as a print & copy center you need to be prepared and fully stocked. This is basic work ethic 101.

I just remembered why I don’t shop here any longer. Used to honor competitors coupons. Now they don’t and horrible customer service use to spent about a grand a month please do yourself a favor and shop Amazon or just go to Costco better prices no BS

They advertise for things they don’t even carry and then when I found a box of pens I wanted that were on sale I found out at the register that they marked them wrong and they were actually full price.

If you’re looking for superb customer service, you won’t get it here. I recommend doing your research online, see if it’s available in store, and go in knowing exactly what you want. You’ll have a much better experience that way.

Almost no one here and low on merch, looks like this might be on its last legs.
Also? Two people checking out customers, two people in line– still waited 10 minutes. How does this happen.
At least they had the bag I wanted

This place has the worst customer service ever. I spent 2 hours trying to print pictures and the lady forgot to tell me that my download would end if I left the store. The manager seemed to be more entertained by another customers tattoos than to help w the situation.

Crappy selection and rude sales staff.

This is a standard staples, but I have been disappointed twice when this place has been closed 20 – 30 minutes prior to the end of their business hours. Just this Saturday I needed folders for a presentation, and the staff shut the door right in front of me at 6:35 even though closing hours are 7 pm.

I needed to make 500 high quality color copies today, quickly, and I could not be more satisfied than the service I received. Sharon was nothing but helpful in the process. She was efficient and quick and gave me all of my options without being pushy or demanding. She even set up my small business with an account and was able to get us a discount through their rewards program for such a large order. I feel like she went above and beyond to help me with my flyers! They are a little more pricy, however I got really high quality paper and ended up with awesome flyers to help me with my business! Thanks Sharon!!!

If this Staples struggles, you can chalk it up to a serious lack of customer service. I came in for a few items because this Staples is close to home.
Staples has all the office products out on the shelves. If you are looking for common office supplies, you can probably find them here. Good luck finding someone to ask where to find something that is not obvious.
The staff here is a wreck. When I walked up to the register, there was one open register, one register occupied by a staff person trying to explain how a printer works, and three «managers» just standing there talking. The cashier had to ask one of the managers to open a register because he had to help a customer. Of course if they had staff out on the floor helping people, customers would not have to ask the cashiers and there would not be a line 10 deep at the registers.
Finally, one of the managers opened another register so the entire line had to shift over. The manager must be working by the hour because she certainly was not trying to whittle down that line. I think she was gunning for some overtime because at her pace she would still be ringing people up well after 5:00.
Anyway, I am better off at Target or god forbid Wal Mart for general office supplies because I can get better prices and get more errands done per wait in slow cashier line.