Same day Shutters

DO NOT DO BUSINESS WITH THIS COMPANY. When you request a quote, they come out immediately. If you need to contact them after you have made a deposit, FORGET IT. They only have an answering service and the people that answer the phone KNOW NOTHING. No on is ever available to speak with you. They never call you back. I placed an order for shutters on July 29 and they were finally installed on October 19. They tell you 4 – 6 weeks but that is not the case. The installer was driving around with my shutters in his truck all day. When he got to my house the first time, he could not install the shutters because they were incorrect. He came back two weeks later and one of the shutters did not fit properly so he had to caulk it in to make it fit. When I was contacted for payment for the balance due, I asked to have an invoice faxed to me. I never received the fax invoice, instead they charged the balance on my credit card WITHOUT MY AUTHORIZATION. I attempted to contact «Chris» — the General Manager, who never returns my calls and did not respond to my email. This company is the worst I have ever done business with. DO NOT USE THEM. I finally got a phone number to an actual person that is 714−668−0332. If you don’t believe me, call their number 1−800−325−4637 and tell them you want the status of your order. THEY WILL NOT CALL YOU BACK. Then call them and tell them you want a quote and see what happens. These idiots also do business under the name of DuraShutter.

My experience with this company actually was quite good. I drove to the fheir offices in Santa Ana and looked over the Dura Shutters we wanted. I also drove up and collected the (5) finished shutter kits when they were ready, about 16 days after the order was placed.
I would take issue with the salesman (Mike) who said all that was needed to install was a screwdriver. That is a major understatement, but I do have the tools and experience to do the job myself. Several cam lock parts were missing and a call to «Alex» the office manager solved that as soon as Fed Ex delivered the missing parts. Alex is the only one in the business who is on top of things.
It took about two days to assemble and install my 5 shutters. I frequently used a T-​square and a carpenter’s level to check my work before gluing things together. Yes, one or two panels did come loose at first. They do not take more than gentle handling. Also, the outer molding was slightly undersized, leaving a gap at one or two joints. I filled these with Spackle and the joints now are invisible. Overall, however, I like the look of the Dura Shutters.
We had other shutters in more ‘public” areas of our home done professionally and they are lovely. However, they cost a fortune, perhaps $ 600/​window, while the Dura Shutters in our master bedroom cost $ 200 each. For that cost differential, I gladly accepted the burden of doing the installation myself. I would not recommend these blinds to the unskilled but I was satisfied with the product I got for the price I paid.

In my opinion,
is the worst (or near worst) shutter company in the world. They also go under the name of SameDay Shutters and DuraShutter providers.
These people deserve to be sued and probably investigated by some federal or state consumer agency. The quality of the product is bad, their installer guy tried the best he could (truly not his fault), but the product is just defective and poorly designed. Don’t fall for marketing slogans of SameDay Shutters — they are bunch of nonsense.
The louvres fall out of the shutters. They can hit you on the head (they hit my friend who tried to close them!), and they can rip the eyes of a small child when they fall (edges are sharp). It’s just unbelievable these people are in business and not on bail or in jail. They lie, they trick you, their product sucks — there is bunch of other defects on top of the pure danger to your family’s safety of having them installed — the sliding under the window is shoddy and leaves marks, the installation is anything but DIY.
Just so bad, we’ve been had. We’re going to get our money back and sue this company because their product is truly truly dangerous to you and your family’s safety.

This company is TERRIBLE! Beware to anyone who plans on going through this company because they promise you a great deal on shutters!!! There is a reason they are so cheap, and it’s NOT worth it!!! I have been going through a 2 month nightmare of trying to get these people to remedy the long list of problems I’ve had with my shutters, and they have basically refused to help. I’ve actually taken out a dispute with my credit card because this company has refused to give my money back.
It all started because I bought a new condo and was looking for window coverings for about 10 windows. Shutters were my first choice, but after much research, they turned out to be very expensive. Then I came across this company online and saw how cheap they were compared to other big brand shutters. Again, I say BEWARE!!! They are horribly made and a complete rip off. DURASHUTTER is a do-​it-​yourself brand of plantation shutter that was invented by a guy who had a great idea, but has failed to follow through and fix all of the inevitable problems that a new product tends to have. Also, he could care less about his customers, and basically just wants to sell the product without having to deal with any problems that the customer may have. He trains his staff to be like that as well. I’ve been lied to, ignored, and blown off by both the owner and office manager of this company.
When we received our shutters, we figured we’d have some trouble putting them together, but my husband is pretty handy, so I didn’t think it would be that much of a problem. For starters, about 70% of our order was either missing, wrong, scratched, dented, or left unpainted. We we inquired as to why the tops and bottoms of the shutter frames were not painted, Alex, the office manager told us that it was because no one could see those parts anyway. Apparantly she thought all windows were exactly alike, because you could definitely see the unfinished parts on our windows! Then when we installed our first shutter, it didn’t fit. We were surprised at the resistance the company gave us because they had personally measured our windows and guaranteed the measurements!!! Here is just a short list of problems we’ve had with this company and Durashutter:
–Guaranteed measurements were wrong, and the shutter frame didn’t cover our window correctly.
–When we installed the louvers, they all fell out, denting parts of our wall, crown molding and my husbands head in the process of falling out.
–Has an unfinished look because they refused to finish painting them (tops, bottoms and sides of the frames).
–Sent us the wrong hinges, which we later found out was because the hinges they provided were a cheaper version of the correct ones. One of the reasons we had so many problems installing and fitting the frames to the windows.
–Website advertising is deceiving and untruthful. Most of the tutorials are completely wrong, and don’t show you how hard it really is to get the shutter installed.
–Office staff (specifically Alex) has lied several times when we’ve asked specific questions about their product. When brought up again, she has a convenient memory lapse.
–Office staff tends to tell you what you want to hear, but later denies telling you those things.
–We were told from an installer that the owner has purposefully ignored us because «we have too many problems» and he didn’t feel like dealing with us (just out to make a buck I guess).
–Shutter are not nearly as room darkening as they claim to be.
–When we had parts re-​made, it took them 4 – 5 times to get everything correct.
Again, this is only the short list of problems my husband and I have encountered over the last TWO months of trying to get these stupid shutter installed, and working correctly. DON’T BUY THIS PRODUCT!!!