Pinecone Press

UPDATE
I came back the next day and the woman working was very nice and apologetic. I did get all my items including most of the ones I did not pre order.
I would like to give them zero stars right now, but because I do like their product, I giving them two. Their customer service is appalling. I just sat in my car outside their store for 2 hours waiting to pick up an order that I had already paid for and had an email to come get. The only employees in the store were unable to give me my order or even call some one who could. They could, however, close the store and lock the doors an hour before the posted closing time.
In the past I had to come to the store several times to find out if an item was in stock-​after weeks of calling and leaving multiple messages. When the item wasn’t in stock the clerk told me I should have called first.
Their kits and blank albums are pretty cool. The shapes and types of albums are different than what you find elsewhere. I think they choose beautiful paper and ribbons for their kits. The only problem with the kits is that the measurements are frequently off. So I suggest checking them before cutting.
To wrap it up
Product = 4
Customer Service = 0

This place is a great find. I really liked the laid back atmosphere. The scrap drawer helped me out and distracted my daughter enough to get my die cuts! Yes, that’s what brought me in… for those of us without crickets:) I joined their club for a small fee for unlimited access 6 months worth! They have an awesome selection of ribbon too.

DON’T BUY FROM THEM!!! THEY SCAM BUYERS ON THE INTERNET, CHARGE FOR MERCHANDISE, BUT NEVER SEND!!! WON’T RETURN EMAILS OR VOICE MAILS!!! Buyer BEWARE!!! :(I’m not the first/​or last… google them… all sorts of people have had problems. Even the Better Business Bureau gave up!

This is one of my favorite scrapbook stores. I’ve ordered online from them and been here half a dozen times and try to stop in when we come to Disneyland, no problems. The owners are very helpful and accomodating. this is a huge store with lots to choose from — HUGE selection of kits (if you like that sort of thing — I do). They’ve got classes and open crops and there are always new projects on display. LOVE this place!

Went down to the store itself along with two of my friends. The experience was horrible. The owner, Walter, was too busy to help us and even discouraged one of his workers to service us because…“We would take her away from other work she was supposed to do”… this was a direct quote from Walter. I do not recommend this store to anyone. The customer service was the worst I have ever encountered.