Nordstrom

I’ve had a very similar experience with Claudia the store manager.(izzy f) … Nordstroms is known for their profound customer service. However at this location this is lacking, probably a reflection of the store manager. And I too notice there is no shoppers here… are they waiting out their lease. My suggestion is to go to Southcoast and skip the aggravation. Target seems more like the job for Claudia.

Extremely rude store manager. This store location is always empty so I’m thinking they don’t have room to scare off the shoppers they have. I will buy on line where I don’t have to be spoken to in that manner.

I’m compelled to write this review bc everyone talks about how great their service is but I’m not impressed. Their merch is nice but overpriced. Their sales service is fine bc they’re motivated. After the sale good luck. I had $ 20 in an expired rewards note for using their credit card. They wouldn’t let me use it bc it was over a year old. What a joke considering my tab was $ 1500. I should have said forget it but already tried everything on and got measured etc. So I call customer service and get the same bull and even from a manager. Everyone talks about that stupid returned tire story give me a break. Their service is no different than any other dept store. Didn’t Macy’s just file BK?

Nordstrom’s is very unclear when it comes to their return policy.
I purchased a Nixon Watch and paid about $ 450.00.
About a six months ago the watch band broke, I had to send it back to the manufacture to get fixed and had to pay about $ 150 for the repairs.
Now the watch band broke again. I decide to go to the Nordstrom’s at the Main Place to see what are my options. I have the receipt still on 05÷27÷16.
The lady working the watch counter told me that it’s too late to return and she gave me a 10% coupon for a jewelry repair place at the mall.
She made zero effort to help me and I believe it’s because I’m a Hispanic male.
I have friends that work at Nordstrom’s at the Main Place and they always say they have the best return policy because they like to go above and beyond for their customers.
Well maybe I should of sent one of my white friends to return my watch (I have my receipt). Bet they would of processed the return and exchanged the watch.

LOVE this place. I walk in and it makes me happy. There is such dignity that oozes in every nook and corner of this place, it makes me feel like I have elevated myself by strolling through. Customer service here in unparalleled. I bough one of those old fashioned toy pony toys, the one that is basically a horse head on a stick… since it was a gift, I asked for it to be wrapped. They did an amazing job by cutting out a hole in a gift box and wrapped the head part and then rolled ribbon around the pole. I wish I had taken a photo since it was quite a phenom.

Who doesn’t love Nordstrom?! They have a wonderful return policy and great buyers. However, this store tends to disappoint me. I wish they had more of a selection for women’s clothing and women’s shoes. They have great customer service but just not the selection that most Nordstroms in Los Angeles have.
There’s a style of clothing that can be hard to find. It’s hard to find a large department store with a great selection and lots of variety. I hate wasting my time shopping so I love when a store has everything that I want. Nordstroms should be this store, but the selection is too small at this location.

Worst MAC artists ever! So rude. I usually go to South Coast to get my makeup done. I decided to go here this time IDK WHY & I had the rudest artist ever. She didn’t even introduce herself so I don’t know her name, but I can tell you she has red short hair. Idk if she was in a bad mood or what, but dam girl get rid of that resting bitch face/​attitude. NEVER AGAIN

Seriously a great location. I don’t get a chance to stop by very often but when I do I’m never disappointed. The MAC counter is amazing and has EVERYTHING a girl could want.
I had my makeup done for an upcoming event and could not be happier. Clearly I was so happy I bought everything she used on me and more!
Definitely check out this Nordstrom and visit the MAC counter.

Min. selection in general. Very clean and organized. Looks like one of their smaller stores.

Less in stock than the Brea store however the friendliness of the employees well made up for it :)
Aisles are wide and open making it easier to shop than some Nordstrom locations.
Bright and clean, well maintained.
When we were waiting for an associate who was on the phone, another associate flagged us down and smiled, becoming us over for her to help us. Love this great customer service!

I love the alterations they do on jeans and slacks. They basically mimic the exact hem that you have, but unfortunately they charge you double the price for the service if you did not buy the item there… Yuk!
Otherwise, Nordstrom has great clothing and awesome brands, but inflated, crazy prices. I like some of the clubbier/​trendier clothing there, but as for dressy-​clothing, no thanks. I can buy the same styles elsewhere for ¼ the price.

If i could give it 0 stars I would. Probably the worst Nordstrom I have ever been to holy crap. The sales associate I had spoke so fast it took me a good 5 minutes to process what he said. But thats not why it gets a one star. I had inquired about the Uggs Bailey Ribbons and he had informed me that they came in only black and chestnut colored and so I ordered chestnut. He was unable to have 2 payment methods on one transactions so he bought a gift card of $ 130 using my debit card. Later, I realized that the Bailey Ribbons DID in fact come in a 3^rd color, Gray which was much nicer than the chestnut. I called Nordstrom but at that time they were unable to cancel or change my order. They stated that it seems they may be unable to find the Chestnut so my order may be cancelled thus making the $ 130 come back to my gift card and no way to transfer that back to my debit card. To make things worse, they said that if I had ordered gray in the start, they definitely had it in stock so I would have definitely gotten it faster. In addition, he charged my card TWICE.
The atmosphere was like the Hunger games of sales with each sales guy about to tackle each other over getting sales credit for helping you. In addition to someone asking you if youre being helped every second youre there.
I will be calling Nordstrom to complain to the manager but be warned, Don’t come to this Nordstrom.

Horrible Service ever!!! Never expected this from a Nordstrom ever. They don’t tell you that if you pay cash at any register they cannot give you change back at any cash register so you have to go to the third floor and wait in line again and they ask for your damn DL to give you your change!!! Not even Macys give you this much hassle, I wasn’t even returning anything !!!

This is a mixed review.
The Indian girl who rang me up at the register near customer service was so kind enough to gift wrap my purchases.
Her coworker with the gray Christmas sweater however was on the phone talking to her b.f.f during work hours about nonsense. I was very irritated that nordstroms even tolerates that. She’s not even helping out her peer and she’s on the phone jibber jabbering! She sucks at her job! Give the Indian girl a raise and fire the other girl for not doing her job.

My local and go to Nordy-​they always have a great selection and superb customer service. They will locate it if they don’t have it and even ship is directly to my home. Wouldn’t shop anywhere else…

I love the Nordstrom experience they always have everything you can ask for brand wise.
The toilet was a bit dirty which was not normal for that kind of store.
Helpful stuff.

The customer service is good. For the most part, staff is friendly. They are great at letting you return items. It’s nice to be able to order and item on the spot if they don’t have your size or whatever it is. Making payments to your Nordstrom credit card is very easy, as well.

Quite impressed with Colleen at the MAC make up counter, she was so knowledgeable and friendly; she took the time to explain a couple of products I was interested in plus she did a demo on me and I was sold!
Definitely coming back to see her again.

This is a slightly smaller Nordstrom with a slightly smaller selection, but the service is great bc it is not so overwhelming.
This spot also has a STELLAR café, with a full restaurant selection including booze
Highly, highly recommend over the good court. They even have a patio to eat on.

Nordstrom continues to amaze me at the elite level of customer service they provide. Over the Labor Day weekend, I purchased some pumps in a ½ size smaller than I normally wear. I didn’t take in account that my feet will swell, so when it did, it pinched my feet. I was about to chalk it up as a bad purchase so I called the store to see if they had it in another size. I explained why I needed the new size and the clerk told me to bring it in, and they’ll exchange it for the right size.
I told them I wore it, and they said «no problem».
I came in after work, and they didn’t have the shoe, but it showed available online and still on sale for $ 71. So they took back my used shoe and shipped me the right one as an even swap.
Their service is second to no one. and its service such as this which makes me a loyal customer forever.