Mesa Garage Doors

Mesa Garage Doors has really taken care of us. it started from the sales person who I use from their Collins branch. I had trouble with my garage door and had a service technician from their Santa Ana branch.
Each person that I’ve experienced at Mesa has been really really good and professional. My garage door was having problems and I had to have someone come out and take a look at it. At the end of the day everyone has been really really helpful and I would tell my friends about them. If you’re interested in having the garage door replaced I would highly recommend you check out mesa Garage Doors. As my experience has been nothing as described by others.
Oh I must say, the service person I dealt with name was pancho and he was extremely good at what he does. I have never met a man who works as hard and as quick while being so detail oriented as Pancho. If you are lucky enough to have your door installer service by Pancho you would be doing yourself a great service, he really is what I would consider the best of the best.
I have noticed one thing however that I would like to say in case you have to experience it, calling on Sundays can be difficult because they use an answering service that sometimes isn’t the best. my suggestion would be to follow up with them Monday to make sure that the answering service got everything correct as before I have had issues with them in the past.
It’s not worth knocking a star off because my garage door looks great and the little problem that I encountered was solved very quickly and very professionally by what I feel to be one of the best installers and service technicians.
My mom is planning on having her garage door replaced here soon and I am hoping that she uses mesa Garage Doors because they are probably the only company I would use for garage doors at this point after having this wonderful experience with them.

I wish we NEVER ordered our garage door from Mesa. They are beyond horrible to work with. So irresponsible and inconsistent. We have had our door for 5 months now. By the time the garage door actually for delivered, they changed the date on us 10 times. They delivered finally and part of the design was missing. They were supposed to come fix it. NEVER came and we gave up.
Barely a few months later the garage door isn’t functioning properly. It closes Ben couple minutes later it opens on its own. Our garage door stayed open overnight without our knowledge.
Called Mesa. They scheduled an appointment 8−10am. I took the day off. They DID NOT show up ! Completely waste of a morning.
Time is valuable. Called customer service, asked to speak w manager. They told me she’d call me back… It’s been 3 hours and I’m still waiting for a call!
EXPENSIVE, OVERPRICED AND HORRIBLE SERVICE. Never again
Not even worth single star but Unilocal doesn’t allow you to post w/​out at least 1 star selected !

DON’T WASTE YOUR MONEY AT MESA DOORS, THERE IS A REASON WHY THEY ONLY HAVE 1−½ STARS.
I’m not sure why my review keeps getting taken down but it is meant for MESA DOORS not another company.
They are the WORST company with no customer service, take your money elsewhere. It has taken more than 6 phone calls to even get a response about the issue but yet they blame my contractor who had nothing to do with this except be at my house while they installed the doors that do not even close and were cut wrong. Shame on me for not reading all the horrible reviews first.
As you can see from the 100’s of negative reviews I’d go elsewhere for interior doors or garage doors.

This company used to do a good job so I called them again to get a new motor for my garage and to install two new doors. I put a $ 100 deposit on the garage motor and they never showed up for the install. I called three times to discuss and never got an answer. I was transferred to the manager twice which never answered so I left messages. I never got a return call. Then I called one last time to talk to owner/​CEO to explain their lack of response and I again left a message to the CEO. No return call. Needless to say they have issues so I wouldn’t use them for anything.

My garage door has been broken for the past several months. I finally got around to getting it fixed after I started noticing missing items from my garage. Not sure if it’s some random person coming in and taking things or the neighborhood tweaker stealing my crap in the garage. Knowing my motorcycle and the aftermarket parts are very expensive I had to make sure my garage was working and secure. After getting security cameras and new locks installed in the back yard and the garage side door, I didn’t really want to spend too much to get the garage door fixed. I called a few places in the area and they all seem to quote me the same prices. Came across Mesa on Unilocal and the cost was decent compared to the others i called. The dude showed on on time and it didn’t take him long to get it up and running. While fixing my garage door he even showed me how to do some light maintenance on it. Awesome! saved me a lot of time and give me piece of mind that my motorcycle was safe from thievery.

My husband and I were shopping around for garage doors and we had Mesa come out and give an estimate. The sales guy was super nice and knew what he was talking about. We are very pleased with the installation and the over service! They were even nice to my crazy kids that got in the way. We had a great experience and will recommend Mesa to all of our friends and family!

I am still waiting for them to show up! I had an appointment today for a quote from 11am-​1pm. I waited and waited. No one ever showed. 2pm came around and I called. The woman on the phone sounded as if this was a regular occurrence — she didn’t seem to have a care in the world. She said maybe they were running late… clearly. She said she would call and they would call me to let me know when they would be here… It is 11:20pm and I am still waiting… REALLY? Horrendous Customer Services… actually NO CUSTOMER SERVICE! Thanks for wasting my time!

I have purchased two different garage doors from this company, at a great price (two different houses). But in the end, I got what I paid for in terms of quality of installation. Repairs needed on the first one years ago – springs were not installed properly. And now this time, am told improper springs were used for too heavy of a door, and plastic endplates tearing into tubing. Ended up needing a costly spring and end plate replacement.
With Mesa, based on my experiences at least, you will get a great price and quick response; but in the end, are rolling the dice long-​term in terms of quality of installation.

I wish I can give minus stars. I beg everyone reading this to look else where for help on your garage doors. I will seriously pay everyone a dollar just to use a different company. Their «over 300 000 satisfied customers» is bullshit.
Garage door material is flimsy metal. The windows/​designs are basically rectangle glass windows with PLASTIC SHEET CUTOUTS for the different designs that they charge up the ass for.
Ordered garage door to be installed on Saturday 21^th of November 2015, they called to schedule the hours of 8am to 12pm, I have not moved into my new house yet so I woke up early to get there at 8am and waited for 4 hours until 12pm with no installers showing up and no call to inform me of the situation.
I give it another 30 minutes before I call Mesa customer service, at 12:30pm, and was told the installer had «car problems» and Mesa didnt didnt know why no one called me to inform me the installer was going to be late. I was then told by Mesa customer service that the installer will be here within «45 minutes».
2 hours go by while I ‘cleaned’ my house preparing to move into.
2:30pm, I have nothing left to clean because theres nothing in my house yet, still waiting for the installers that have not showed up or given me a call telling me they were going to be late. I called Mesa customer service again and was told that the installer will be here at 4:30pm now, which was 8 and a half hours from when I got to my house that morning to wait for them.
A quarter to 5pm, installer came and took an hour and a half to get the old door off and the new door in but could not install the motor and ceiling rails because the parts given to him were incorrect (installer said the springs were incorrect). Installer called in to Mesa to tell them he had incorrect parts and that I wanted to get it done today, but Mesa refuses to send out another installer with the correct parts and schedules me on Tuesday instead of Monday to resolve the issue. Installer pulled some strings and got someone to schedule a Monday install to finish up what he started.
So I wasted a Saturday, 9 hours of waiting for Mesa to send an installer to get the garage door in and it was not even installed and they tried to schedule me on Tuesday instead of Monday to resolve the issue in a timely manner.
Monday rolls by and I get a call scheduling the installers to come in between 10am to 12pm, at 12pm no one shows up no call, so I called and Mesa says they will send someone else out in 45 minutes because the installer had «car problems» AGAIN so I gave up and just waited.
2 hours later at 2:30pm installer comes and finishes the install, garage door goes up and down properly except the molding flap that keeps dirt/​debris covering the frame of the garage door was not placed correctly so that there was basically an open gap on one side of the garage door when closed. I asked the installers to fix it but was told they needed better molding to cover.
YADA YADA BLAH BLAH BLAH BLAH. More waiting, more calling Mesa customer service, more issues with the door, no one showing up, no one calling to let me know whats going on.
Im done with this review, I already gave them too much of my time. They were suppose to come out to fix the issue today on 11÷28÷15, again no show, no call, no issues resolved, the whole day just gone and went without a word from Mesa.
This company is a nightmare beyond anything I have ever been subjected to. Please save your time and money and go with someone else unless you want a flimsy garage door with horrible customer service where the installers avoid coming out to you and making you wait hours upon hours without calling in to let you know anything.
If you wish to be subjected to the hell Ive been thru with Mesa then go ahead and call them, if not please take my dollar.

As bad as I hate too give 1 star reviews this company really deserves a minus 0 for their customer service, not sure if they even know what that means.
The owner sounds like a nice guy, however his employees are the worst I have had, they are nice, but not very honest and don’t seem to care if they get the job or not.
They never get back to you they only come out and that is THE END as far as ever hearing from them again.
I also noticed I am not the only one that think they are really bad, sometimes lower price is not a good thing, that is their hook and a lot of people just want a cheap price, I want a quality produce and excellent work done for my money.
People were telling me how good they are, I think they meant too say I am cheap and that’s all that matters too me.
I started trying too work with them in August and they never called me back after they came out and promised all of the things they would do, after several calls to the office and promises of a return call to no avail, I give up and maybe that’s a good thing.
I would not recommend them to anyone, however I would tell people how they treated us.
That have lots of pictures, maybe they do volume and don’t need any more business.
NOTE TO THE OWNER: you need to do more reseach on your employees, you are constantly on TV which made me think you wanted more business, maybe you just want to be famous. SMH, WT

An awful company. I cannot imagine there is a worse garage door company out there.
Salesperson blatantly lied to get the sale. Garage door delivered didn’t come close to matching what we ordered.
Customer service is a joke. They were rude and condescending. After delivering something totally different than what we purchased, we tried to work with them. We offered to keep everything if they’d just exchange the rails for a different color. They demanded $ 500 for this. We refused and pointed out that this was their mistake. He hung up on us. When we called back, the guy now demanded $ 540 and told us it would be 2 – 3 months for delivery. I pointed out this was WAY more than the retail cost and the representative literally yelled at us, told us to take it or leave it, and hung up on us again. The installer could hear the entire conversation and actually apologized to us multiple times because he was so shocked at the customer service representative’s behavior.
Management doesn’t care. If they happen to answer the phone, they lie and say they will look into the issue and get back to you. You will not get a call back. The company owner doesn’t care. He never called back.
After canceling the order, they refused to refund our deposit — which was more than the CA Business & Professions Code 7159.5A3 allows. Thankfully we paid with a credit card and disputed the charges and the credit card company ruled in our favor.
If you’re crazy enough to use Mesa Garage Door, make sure you put your deposit on a credit card so when things go wrong — and they will — you can dispute the charge. Also, check out their numerous violations of the law on the Contractors State License Board.

I chose Mesa because they were the company my HOA recommended. I had to call them more than once to actually SELL me the door! It was like they didn’t even want the sale. Now, my door is not working (less than 6 months later) and I have called and left messages twice-​no response. So, at this point I am getting threats of being towed by my HOA because I am parking in a visitor spot. I am really sorry I went with this company.

This company is appalling. I called them because they originally installed my garage door (in fact, all 113 doors in my condo complex.) The repair man came on Thursday and I wasn’t present as my 1 year old granddaughter was in the hospital for pneumonia. I trusted him to give me the truth about why the door wasn’t working right. He called and said it was the sensors which is what I had told him I thought was wrong and then he asked me if I would like to do a regular maintenance for another $ 75 dollars in which he would check all the mechanical parts, oil them, etc. I said OK since you are already there, go ahead. In about five minutes he called back and told me that everything was working fine, the motor, etc. My tenants came home that night and said the garage door still didn’t work. So the repair man came back the next day and this time I met him, but I had to leave. He called on phone and said the motor had to be replaced! When I called Mesa to say I thought it was kind of strange
that Manny (the repair man) had told me JUST the previous day that the motor was fine, they said Mesa could not predict when a motor would go bad. I asked for my $ to be refunded and they said they would refund $ 90 of the $ 150 I paid but would not refund more as he had oiled the springs, etc. They would not refund the full amount. So, then I called another company who said I did need a new motor and new springs as well. When I called Mesa to check on my refund they said it only applied if I got a motor from them. Isn’t that a kind of blackmail? Do not use this company.

My old door was becoming an issue. In less than one year I had to replace the springs, the retainer and a bunch of parts because it was twenty years old.
I called Mesa at like 9pm and was surprised that anyone answered the phone. They scheduled an estimate for the following day. Mark came out measured and showed us our options. I wasn’t too impressed with the low end $ 399 doors I wanted something with insulation and a motor. I live on the busiest street I swear and needed something that would reduce the noise.
I spent a little over 1600 for the exact doors and motors I wanted. Poncho came out and did a really great job installing. I had an uneven driveway that caused a sealing issue but poncho gave me some ideas on how to handle it. I sprayed the door from the outside with the hose and it didn’t leak so so far so good.
I forgot to take pictures while they were installing but have the afters at night and during the day

WOW!!! All these negative reviews… and I COULDN’T AGREE MORE!!! These guys are a total joke! I decided to go with them because of their ad on KFI, I figured it was legit. Was I wrong… LOL! Sales guys was very responsive initially, very attentive, came out several times to my house and ordering was good. I ordered a «special» door with windows and it was discussed over several days with the sales person and provided pictures of what we were looking for, so there would be no misunderstanding. Well, they took our deposit, ordered the door and told us 3 – 4 weeks for the installation date. When they arrived with the door, it was made incorrectly! Nobody figured to check it before they delivered it, they installer basically was the one who made the discovery as he was unwrapping the boxes. I told him that’s not what we ordered! 1 HR later of waiting around for management to make a decision, they instruct installer to go ahead and install the door… as a temp until my NEW door arrived. I figured, wow. not bad. 20 min into the installation… he tells me they just called him back and told him to STOP with the installation!!! WTF! Apparently manager had a change of heart and decided not to install the door… as irate as I was, nothing I could do. So he tells me they will order new door again with correct configuration and they would call to confirm.
2 weeks go by… not a single phone call! By the way, I tried getting a hold of sales guy the same day since he lived near my house… but guess what… HE NEVER REPLIED! LOL
That was the 2^nd bad sign I should have taken notice…
After finally getting a hold of someone, some young girl who had no idea of the status of my door basically said manager was not available and that she would have to inquire tomorrow with warehouse and call me back with update… Nope, never DID!!! Hello… still waiting!!!
Fast forward 2 more weeks… a day before my 2^nd schedule installation date, I call them up and ask, whats going on? Where is my door? Why have you not called to confirm appointment schedule? The say… Oh we are working on the schedule and should be finishing up soon and someone will call you!!! hahahahaha I heard that before… xx my fingers!
Sure enough… around 6pm LA time they call, twice!!! To tell me the door was ordered with WRONG CONFIGURATION AGAIN!!! I said NFW! You got to be kidding me! 2 months later and I still dont have this wonderful door with their FREE quiet glide package LOL!
She then tells me that she is sorry and apologize for the problems and that they will need to order the door again for the 3^rd TIME! I told her that was unacceptable and that she would email her manager to call me first thing the next day… WELL I’M STILL WAITING!!!
I will never recommend this company to anyone, not even if they gave the doors 50% cheaper than anyone else! Management is obviously low class and employees have no clue how to make a door from a picture mind you! So much for American built products!!! Can’t even get a garage door done right! I bet Mesa doesn’t even read these comments to try and fix their problems! I dont know where they get 250k satisfied customers from!!! Must not be from new doors installations!!!

I made an appointment with Mesa Garage Doors. While the lady I spoke to was very nice know one ever showed up for the appointment. I never received a call saying they were running late, couldn’t locate my home or a follow up on how the appoint went… nothing…have never heard from them again.
Ordered my new door from Anaheim Doors as they showed up on time.
I give them one star as the lady I spoke to was very helpful in that she answered my questions.

My garage door was sticking when raising and lowering on hot days. Mesa’s sticker was on the wall and on the unit, so I gave them a call. A tech was dispatched a couple of days later to come out. After an inspection, he told he could not find anything wrong, go buy some garage door lubricant, and charged me $ 29.99 for a service call.
A month later, same issue occurring. This time it’s so bad that my door cables wrap the axle and my door is stuck open. I call them and they got someone out in 2 days. After an inspection, I was told the springs needed replacing. That would fix the problem and it would be warrantied for a year. $ 325 later the doors working.
4 days later it gets hot outside again, and… the door begins to stick like it always did. I call and ask to speak to the service supervisor. I explain the issue, and that they’ve been here twice. I’m told they will send out their best tech, John.
John shows up a couple of days later, does an inspection and immediately spots a leaking motor housing the other 2 guys missed, the motors shot and needs replacing. John came out 2 days later (on his day off I’ll add) and installed the new opener, inside door button and the outside keypad entry. Door is much quieter and smoother. The next few days are all high 80’s so we’ll see how things go.
The service desk was always responsive when I called, and the service supervisor was also sympathetic. They sold me an upgraded motor at the same price as one they originally quoted since the first one wouldn’t fit my garage. They also threw in the keypad entry at no cost. Thats why they get 2 stars.
But, bottom line, 4 trips over 2.5 months to fix a problem the first guy should have spotted in a second. Who knows if the springs were really bad if the motor was shot. A level of incompetence that’s not acceptable. I can’t recommend these guys.

Horrible customer service which is ironic because when you call their number there is a recording of the owner, Dwight, claiming that they have stellar customer service.
We ordered a garage door in November and now four months later it has still not been installed. They often say they are coming to measure or install and we block the morning out and wait and no one comes.. . or follows up with a call. We’ve wasted hours on the phone and have been promised by supervisors that next time will be different but it never is.
Don’t make the same mistake that we did! We are at the point where we want our 2k deposit back.

The salesman came by to show us the products on a Friday we agreed on what we wanted it was scheduled to be installed on the following Monday! All in all everything was done with a minimum of fuss and bother. It was interesting to see only one person was needed to un-​install the old door and install the new one! Very quick very professional! We have had no issues with our garage since the job was completed!

We were stupid. Didn’t listen to the Unilocal reviews and met with the Salesman for our area. We went over the doors took us about a month tor decide and then gave them 3k deposit. Things seemed strange, they were coming back for a 4^th measurement, something off about the whole experience so we cancelled within the 72 hours. Our Salesman, Matt took his time getting back to us waited for two weeks to see if we were «sure». Over and over again. We said cancel. Almost a month later I still have not gotten a deposit. The corporate office says we have to go through with it they have no reference of cancellation. Tried to call Matt back 4 messages before response telling me I need to call them again… unacceptable. Crooks, lousy company. Do not use them!!!
I asked for a Manager to call me back, but never did. All I got was a form email saying that they would need to check with their installation department. After taking $ 3,000 the company should have the decency to call me back. Cowardly response and very inhuman still have not received a resolution. Listen to Unilocal this is an AWFUL, HORRIBLE, CORRUPT company.