LA Fitness

The worst customer service I have ever had. A salesperson told me the wrong information just to persuade me to open an account, and the sales manager said they were not even responsible. They asked us to go to the post office to have the refund, which was absolutely unnecessary. Just don’t even go there, because all you could have is DISAPPOINTMENT. Try another LA FITNESS in town and their service would be much better.

The worst equipment ever HOLY FCKING SH*t honestly prisons in a 3^rd world country have a better gym. I thought I was literally in jail, I could’ve found the visitation hours before I could find the 5 – 17.5lbs which by the looks of it don’t exist here. I should’ve just driven to east side Compton and worked out in someone’s backyard, I’m sure they’d have a better equipment and a better squat rack. I can keep on going so I WILL. This piece if sh*t establishment should pay you to go inside, your membership, car gas, gas, electric, trash and your mortgage for even stepping 2 feet into this hell hole. Thank you for ruining my pre workout.

Dirty, weights all over the place, out dated equipment… just not up to LA Fitness normal standards…

I went into this location to re-​sign up for my membership since I haven’t been in a while. Brian totally hooked it up by saving me money, and he helped my friend get a guest pass even though they didn’t have any in store. Thanks Brian!!!
Everyone is complaining about the gym being «dirty» but who cares? It’s really not that bad. It’s an older gym, give it a break.
I like that this location is open until 12pm because sometimes I can’t get their till late.

This is probably one of the rudest gym I’ve ever been to. The staff isn’t even friendly, they’re fucking rude all the time.

Being located close to the ‘oh so fancy’ South Coast Plaza, I expected more from this location.
The Bad:
Old and Dirty: the locker rooms here are dark and dingy with ancient lockers that don’t look like they are at all capable of doing their job.
Staff: the staff here are not very welcoming or accommodating.
Atmosphere: this location seems to bring in a lot of «unfriendlies» as well as older men and women. I like to rate a gym based on how the atmosphere and energy is; It definitely helps to work out among other fit and healthy looking individuals rather than the opposite. This location seems to attract the latter.
The Good:
Machines: Sadly, the only thing good about this gym is also very mediocre. The machines aren’t top of the line, but they definitely are not the worst I have come across at LA Fitness locations.
I would stay away from this gym. Venture a little bit farther to the Irvine Crossroads location.

YUCK! I travel around to different LA Fitness’ in the area for my workouts and this by far is one of the worst. It is GROSS in terms of dirty. The womens bathroom was so disgusting when I was there last week. Plus it needs serious updates. It looks like a HS gym at best and the area to get ready is a joke. It smelled, needed to be cleaned, and was not up to par at all. I chose not to bother working out once I tried to get changed. From what I saw the place is small and again just had a bit of a depressing vibe to it.

If there is a Zero star or Negative star, that Unilocal is allow me to post. I would. I was an active member of 24Hours Fitness, where they treat us like kings and queens, we had towels in every corner of the gym, 2 free-​weights sections and a huge basketball court. Not to mentioned that 24hours fitness has an Olympic swimming pool. When I joined LA Fitness, their swimming pool are so gross and unsanitary. The locker rooms, as well, are cleaned poorly, and some of the equipment that I’d like to use are restricted to only the personal trainers.
Now I feel really sorry that I terminated my membership with 24Hours fitness, and feel regret to have joined to this gym. May be it is just a Felicity instead of the LA Fitness policy.

This is continually the worst gym I have ever been to. Unfortunately, I am often forced to go here due to the proximity to my work. Today’s workout was a bust… I couldn’t find a matching set of Dumbbells after searching for 10 minutes. At least I got some cardio in… They don’t have enough free weights. And the clientele is the worst I have ever seen. It’s full of people that are completely inconsiderate and never re-​rack their weights. I have seen this bad at some gyms but this is beyond terrible. What’s worse is the management doesn’t try to solve the problem when it’s clearly evident there is one. They are friendly but ineffective in managing a gym. They spend more time chatting in the office instead of cleaning the floor. And don’t get me started on how it took them a year to replace a major overhead light in the locker room

I’m not the kind of person to write a review for something small that went wrong in a work place, we all make mistakes. But what LAFitness did was beyond wrong crooked and conniving. They falsified another person’s account into my account with out my permission. Basically I had to pay the Initiation fee all over again, Then they cancel my account but left the more expensive account for me to keep paying. I been waiting months for my reimbursement. We live in at a time where we can recommend more people to a business. Apologies are cheap put yourself in my shoes LAFITNESS… If I’m overdue on a bill I would be charge interest, what about you guys being late paying me back?. Untill the day comes that I get my money back, I would not recommend LAFITNESS to anybody. I work with hundreds of people Guess what I’ll be talking about to my customers about?

If you’re really into scavenger hunts, you came to the right place! If you need a dumbbell below 60lbs, the hunt is on. I am almost convinced people are actively stowing away these weights for the long cold winter like acorns. I’ve come at decently early hours and these weights are still scattered about. I haven’t come at opening before, but I’ve come early, so I can’t say for certain whether or not these weights get put back in their place at close. Seriously, gyms run by students who probably couldn’t care less about their continued employment run a tighter ship.
That being said, the rest of the facilities and machines seem to be in satisfactory order. There’s a lot of wear and tear, but it’s all essentially usable. Just remember to bring a towel and you should be fine. The greeting I get at the door carries little significance in my experience here, but when they’re not preoccupied, the people up front seem pretty nice and welcoming.

Chris and Ramiro are awesome. They gave me a great deal to start membership with the club. This gym has all the equipment needed for a good workout, The machines look newer and are well maintained, As others mentioned, the lockers are old school, but manageable. All the staff including the front desk are friendly and have a smile on their faces :)

This is the WORST gym I have ever been too. No one at the front greets you when you come in… the free weights are all over the place. The locker room was gross and unkept. I was uncomfortable doing any exercises that required me to bend over due to the amount of staring at my backside. One guy was actually following me around the gym so I left. The only reason I ever would go back here is because my boyfriend lives across the street.

I was a member of Bally’s back in the day. It was bought by LA Fitness. I have been a member for over a decade and paid on time, and referred a lot of friends.
I changed my debit card. I received a call from LA Fitness letting me know the card on file didn’t go through. I thought «I will go tomorrow and give them my new card.» Then I got another call, and another, and another from different phone numbers with different area codes. And that annoyed me. So I haven’t gone to the gym to give them my new card and I have received over 15 calls maybe more in a few days (I stopped checking the voice messages).
I went through the same problem when some of the friends I referred changed their cards for different reasons. LA Fitness harassed ME with calls even if I told them many times they were adults, not related to me, I gave them the right phone number, etc. They stop calling when I told the last girl that called me that I was going to complain against them with the BBB because they were harassing me for someone else’s payment.
I’m seriously thinking on canceling my membership because a reminder call is appreciated. But harassing your clients is not acceptable.

This LA Fitness is seriously a joke compared to all the other LA Fitness gyms in OC, actually all gyms in OC. They really need to remodel this place. Let’s see… lighting sucks, very small gym, weights everywhere, no classes, no pool, no sauna, old locker rooms lol wtf? I’m giving this place 2 stars because when I did come here at 5am there were a lot of machines available and very little people. I now go to LA Fitness on Jamboree, HUGE difference!

This gym is decent. there are 3 squat racks and a variety of machines. Then you get to the free weight section. dumbells nowhere to be seen. There’s only one set of each weight interval. If you’re looking for the 15’s they might be in the bathroom. or in the parking lot somewhere. Weights for the flat benches, incline, decline, other machines etc. Are all on the floor. Bad upkeep. You can’t blame the association too much because sometimes they come pick them up and put them back on the racks. Nobody wants to put the weights back.

See my positive review of the Irvine club off Michelson so you know I’m not a hater of the company as I believe their clubs overall are great.
This is the worst location I’ve been too (worse than Downtown LA and that’s saying something), chiefly because:
— Weights difficult to locate due to apathy in re-​racking weights.
— Excessively bright lights in ceiling.
— Dirty bathroom floors.
— Overall unkempt.
Maybe Corporate is running out their lease by not making any further investment in infrastructure and personnel to shut this location down?

Ok, first of all I have to disclose that this was my go to gym for many years when I lived in Santa ana and it was still a Balleys Total Fitness gym, so I am probably giving it 1 extra star for sentimental reasons. That being said, let’s slice right into it! 95% of the machines are still the same! Like all gyms there are a few not working but my biggest disappointments I have to say is that the lockers have not changed they are still old metal blue and small as compared to some other LA Fitness gyms that have nice wood finished lockers. 1 of the urinals and 1 of the sinks were out of order in the men’s locker room. That being said I still like that there’s a lot of lights and when you go into the gym it’s nice and spacious, the floors and machines were clean !

This has got to be one of the worst laf’s I’ve been to. Weights are all over the place, took me five minutes to track down a pair. There are people working out without shirts on which is not only unsanitary but extremely uncomfortable for others.
I don’t even want to take a guess at when the last time any of this equipment has been wiped down.
This place is not safe nor well managed. Will not be returning here again.

Okay I think I might be a little generous with this 2 star rating because in fact there are still many detailed improvements that need to be made to compete with the other clubs in Irvine and surrounding areas. I am also a bit biased since this club is literally 5 minutes away from my place… anyways
Here’s a list of things that may help you improve your facilities:
1. Carpet this place! The Concrete flooring and bare boned ceiling makes me feel like I’m working out in a prison yard or WWII airplane hangar when I come here.
2. Hire a more competent maintenance staff. I have watched these guys mickey mouse repairs and I have reminded them several times to add certain things like a proper weight selection pin which is essential. And you know this place gets packed at peak times. Fix those elypticals and treadmills. Fix those shady non functioning inclines on the treadmills near the mens locker room.
3. Hire a full time cleaning staff. Management, spend a day or two at Irvine Crossroads Location and take extensive notes on how their cleaning staff maintains a clean and sanitized environment for their members. These guys are painting, dusting, vacuuming and hosing all day.
4. Invest in better lighting! Its so dim and depressing in here!
5. Regularly replace the bench pads and elbow pads for your sit-​up and curl and all other machines and equipment! Don’t you know when these things rip bacteria builds up into the fibers and gets people sick? As if the gym wasn’t a disgusting place to begin with. A new and improved ventilation system wouldn’t hurt either.
6. Offer towel service because most members here never heard of a towel or even knew it was proper gym etiquette to wipe a machine down after they were done.
If only half of this list was done then maybe you wouldn’t lose as many regular members as you do like myself and you can invest the spending account on these essential items. And I can probably go on forever but I’ll start the list off short so it’s easier to understand and carry out.