LA Fitness

Cockroaches running around bathroom and sauna. I honestly do not understand how this gym can stay open. Figure it out LA Fitness, this is an embarrassment.

— Dirty.
— Difficult to find a locker that isn’t broken.
— Men’s bathroom is almost always under some sort of repair, and the place reeks.
— Showers are pathetic. Most do not even get cold so if you’re looking to cool off after a long cardio workout, forget it.
— Parking is only slightly inconvenient in that you have to validate for the structure next door, but the electronic validation doesn’t always work.
— Disgusting, usually broken, water fountains.

Okay, Sunday’s cleanup call for a new review… sorry but a slight downgrade from for r to three.

This is a dirty gym where nobody racks up weights and there are no weighted balls except in the personal training area. I talked to two employees who did nothing. I can’t recommend this Gym

The lockers smell like feet, the bathrooms and showers are filthy, and the weights are never racked. The worst part is the obnoxious «trainers». Seriously, they bother members until you just have to asked them to leave you alone. You can be salesmen without being annoying.

Still have never heard from HR or anyone from this stupid gym. Watch out for one of the workers Maria! She’s crazy I tell ya.

I like this facility to exercise, but I am very disappointed with the personal training. Do not sign up for personal training, they are dishonest. First the manager of the personal trainers did not show me the contract. Also, the individual policy was not signed by me I did not initial it. He only mentioned charging $ 160 per month payment, but end up I getting charged for $ 230. Furthermore, when I tried to cancel they were very rude and keep trying to Bill me even after I finally did cancel.

Let me preface this review by saying when I workout, I know what I gotta do, where I gotta go, etc. I don’t interact with the staff that much and if they were to tell me something derogatory (I’ve read a lot of stories where they’re rude, carelss, and into shaming women) I’d probably give it right back to them or ignore it because they’re working at a job they don’t care about and I can take my business elsewhere.
I’ve been to 3 different LA Fitness locations and this one is the best by far. It’s modern, clean and compact but it still feels like there’s a lot of room. The other locations I’ve been to are a lot bigger and have raquetball courts but sacrafice cleanliness in the trade-​off. The equipment is in tact and works and so far I’ve been able to access a squat rack with no problem. I’m not a fan of their rower as it’s not a Concept 2 and feels like it’s hydraulic vs. mechanical. The patrons are all cordial and no one seems to be loud, obnoxious, bothersome, etc; everyone’s there to do work and not socialize.
The only major issue I have with this location is you’re forced to park in a parking structure and get your parking ticket validated. Yesterday I left around 6:45 p.m. to meet up with friends at Noble Ale Works in Anaheim by 7 p.m. but didn’t get there until 7:20 because the line to exit was backed up almost to the third floor. Next time I’ll try parking across the street and walking to avoid that mess.
Even though it’s a little bit farther for me, I’d choose this location over the Block.

Never written a review but feel like I have to. I met with Marcelo, the manager of training, for an intro session which I didn’t ask for and they automatically sign you up for.
He basically grilled me on why I don’t have particular areas on my body I want to fix bc «ALL WOMEN DO». I told him i’m just interested in a place to run indoors and that’s all and he wouldn’t let me leave without saying some things I want to change. It was so uncomfortable. I think it’s terrible that he’s using women’s insecurities to sell his product. If your product is good you don’t need to do that.
Very poor customer service. Makes me not want to go to this location.

Called Nick for some help with my account. He said he couldn’t help me and put me on hold and never came back. I set the phone to speaker out of curiosity to see how long he would keep me on hold. He hung up the phone at the 14 minute mark. Terrible service. Not recommended.

I have not been to this location in several months. I went several days ago and had a terrible experience! The parking structure had a new policy. You must take a ticket be allowed entrance in the parking structure. Since it was dark when I arrived to the gym, I did not know there was a parking fee affiliated with the ticket. Apparently I was supposed to get the ticket validated in LA Fitness to get the fee waived. Unfortunately, I was new to this policy and no one in LA Fitness informed me of this! WHY?! I ended up working out for a hour and having to pay for parking…$ 4 for 60 mins! LA Fitness employees should be informing their members and asking them if they have their parking ticket so they can validate it. The LA Fitness in Irvine (Signature) requires a ticket to park, but there is no validation required or fee associated with the ticket which was why I was mislead. Also, this location definitely needs to work on keeping their equipment cleaner and in better condition. A lot of the weight lifting machines were broken or rusted. Seriously? Get it together LA Fitness. This used to be my LA Fitness location of choice… but now I am not sure.

If I could give ZERO STARS I would! This is BY FAR the WORST gym I have ever been to. Everyone that works here is an incompetent DONKEY. They have the worst customer service I have ever witnessed. I would imagine every gym in Tijuana is better than this piece of s*** gym. The parking lot is filled with drug addict thieves that will break into you car. STAY VERY FAR AWAY!

The equipment is HELLA old! I am 35 and they have the same weight plates and dumbells from my junior highschool! We each pay between $ 20 and $ 40 a month? Someone is getting rich while we get old, cracked dumbells!

I signed up to go to this gym on my lunch breaks. When my work schedule changed it did not make sense for me to go during the day so I changed gym memberships to a Gold’s gym. Unfortunately for me, when I tried to cancel my membership by calling the gym I was told that I HAVE to come in and meet with the operations manager. I went in on that Saturday to cancel but I was told that the operations manager works Monday through Friday I believe the person behind the desk said 8am to 5pm. That was disappointing but no big deal. Then I went to the gym during business hours the following week and the guy behind the counter said the operations manager was NOT THERE!!! This time I was adamant that he take my cancellation since I had already come in which he obliged. He took my name and email address and said they would send me a confirmation of the cancelled membership.
To my frustration, I not only did not receive my confirmed cancellation but I received a call from LA Fitness billing department because I cancelled payments and they wanted to set up a new card on file. When I told the phone representative that I had cancelled she told me I was wrong and that my membership was still active. She then recommended I go back in to see the operations manager AGAIN!!!
Needless to say this has been an undesirable experience. I did not know I was going to be imprisoned when I signed up.
By the way, to be fair the gym was clean and there was a good variety of equipment and free weights. I just cannot believe the difficulty in cancelling a service you no longer desire.

Won’t let me reduce my membership of which I’m not utilizing the supposed perks… So I said, fine I’ll cancel… «Sorry, you’ll have to come back Monday to do that.». This place is a scam.

I’ve been to other LA fitness locations, but this location is now more convenient to me than the others. I’ve been coming regularly over the past month or so. When you first walk in, it smells so bad! They can’t contain the smell of chemicals coming from the pool or something.
The gym is always too busy for the size and amount of equipment they have. It’ll be the middle of the day, and all the cardio equipment is occupied. Does no one work during the day anymore? I guess people might be wondering the same thing about me!
There are plenty of cardio classes to choose from, but in my experience, they rarely start on time, which can be quite frustrating if you’re rushing to get to a class on time, and it doesn’t even matter. Sometimes, they’ll start late and end early, which is just as annoying.
We have to park in the garage next to the gym, but we’re not allowed to park in the best/​closest spots, even at night when everyone’s out of the office buildings nearby. Not a big deal… you’re going to the gym. Won’t kill you to walk a little but just not ideal.
This is what spurred me to write my review finally today. I’m at the gym. Naturally, I get thirsty. Left my water bottle at home, so I went to the water fountains. Two of them right next to each other, one with an out of order sign. I drank from the other, and on my second gulp of water, I noticed LIVE BUGS IN THE WATER FOUNTAIN that was out of order. They were long, skinny, black bugs that were still moving and collected at the water fountain drain. That was just too much. How on earth did those bugs get there? Is ANY of the water at this LA fitness location safe to use??? I felt like I had bugs in the back of my throat for at least the next hour. I stopped by the front desk to tell someone, and the guy didn’t even apologize or really have any sort of reaction, except to say «I’ll have the janitor clean it up.» The workers here are generally unfriendly and unhelpful, and in general, the gym is not the cleanest.
This location is so convenient for me. Unfortunately, it sucks ***! Go to the one on Barranca!

I only come here because of the convenience and the fact the majority of the people that come here aren’t full of themselves.
I have approached employees on several occasions about equipment not working properly and months will go by without any repairs. It seems like this is corporate’s redheaded stepchild. Another negative is the challenging parking situation. Prime parking spots were recently eliminated. If anyone from corporate even cares, please fix the issues.
I am loyal to LA Fitness due to the value, once 24 Hour Fitness offers a comparable rate, I’ll definitely consider it.

I’ve I been an LA fItnes member for yeas. I was just at this location and I had the worst customer service experiane ever. The night manager working at 8pm on 3−5−15 is the biggest jerk.
My keychain barcode broke and fell off of my keys… again… not my fault its made out of cheep pkastic.
The very friendly girl st the front counter asked if I wanted a new one. I said, «Sure». Then she told me it $ 5. I jokingly said no way on hell.
She said she’d wave the fee and then couldn’t. She asked her manager to help her. This is when the manager walks over and says no, you’ve already had 3 barcodes. You have to pay the 5 dollars.
I reply, joakingly, no way in hell, it’s not my fault they’re cheep, they delaminate, rip and then fall off. I’ll just show you my ID.
The manager replies no you cant come in, you gave to pat the fee.
Now I know he’s being a jerk. I’ve had the wrong set of keys before, and I show my ID and Im in.
I dont think I’ve ever encouter a more rude jackass in a retail position. I can’t believe this is the kind of customer service example that LA fitness wants its manager’s setting.
I called and asked to speak to the manager, and he refused to give his name.
This guy screwed up and, instead of trying to fix it, he was just a bigger jerk and coward.

Takes them weeks if not months to fix some pieces of equipment. For being a national brand, it’s terrible.
I know a lot of gyms have members that don’t pick up their own weights but in 15 years of working out in multiple gyms, this is one of the worst. Majority of members just leave weights laying everywhere. At least the staff does a good job of cleaning up after them.

I’m only giving this place 5 stars because of Cassandra. She’s the manager there. She’s amazing and very nice. I had a big problem with LA Fitness and she helped me the best way possible. While she was helping me, she also manage working the front desk by herself. Meanwhile other Sales Associates sat doing nothing. Get a clue idiots ! Anyways, Cassandra for CEO of LA Fitness.
PS The LA Fitness on Barranca is the coolest one.