Hot Topic

I bought some jeans from there and I got my usual size and everything. Since its so small and it was packed, I didn’t try them on. When I got home, I tried them and didn’t feel that great. I went to return them the very next day with the receipt and everything and didn’t let me. Not even exchange then for a different size of the same style. Worst customer service ever.

If I could give this hot topic no stars I would! By far the worst hot topic I’ve ever been too! There is this one woman who works there (I have yet to find out her name) that is BEYOND rude every time I go in there. I don’t give her a hard time or anything all one done is ask a few questions and she makes it seem like I’ve asked way too much I will never go back to this location again!

I went here a few days before Halloween and this tiny store was PACKED. They had some really really dope ass costumes. Lots of comic book stuff (DC, Marvel, Star Wars, etc) and other licensed items as well, along with their usual merchandise. I saw these awesome Nightmare Before Christmas pants and this super cute Harley Quinn dress. They were having a promo throughout the store, BOGO 50% off so I got both items. The sales chick helping me was super nice and got different items for me from the high-​up hangers. Even tho they were busy she was really chill. They only have one dressing room so there was a bit of a wait there and also at checkout but hey it was Halloween and so a line was to be expected. I love this store for its variety n kitschy-​cool items and always stop by if only to browse!

I spend a lot of money at Hot Topic. My daughter could spend all day in there and spend all of my money. Right around a month ago, we bought her backpack at Hot Topic. Within the first two weeks it started to fall apart. We purchased it at the Santa Monica location. Last week when buying a few birthday gifts for my daughter, I was at that location and told the guy there that we had purchased a backpack a couple of weeks earlier and it was coming apart at the seams on the bottom, and one of the straps was coming off. I described the style, and he told me no problem, bring it in and he would exchange it.
I thought if he would exchange it, that it must be company policy. We couldn’t get back to that store so today, we are staying near the one at Main Place, and we took the damaged, falling apart backpack in to exchange. We were told that it could not be exchanged because it had been used. Yes, it has been used, for only a couple of weeks before it was falling apart! She didn’t care that it was defective merchandise. For the price I pay for the merchandise there, if it’s full price, I expect not only better quality than that, but for the company to stand behind the quality.
They seemed to have some great clothes at this store, probably a lot of new arrivals, but I refused to buy anything at this location.

I got some Christmas presents I did not care for. I read the receipt made sure that I had everything I needed «1. Original receipt 2. Unused items 3. Return before 30 days.» I had all three items. Little did I know when I got to the store they would tell me that I could not return it because some coupons were not attached in addition I needed the card it was attached to. If that is what I needed than state it on the receipt!
Just like spencer does. Aren’t they sister company!!!
Plus I had to deal with a «manager» that had no common sense. I spend a good amount of money at hot topic. Why would you want to put a sour taste in my mouth for the coupon? My suggestion hire managers that look the part. And be very specific when it comes to returns. Your policy doesn’t state anything different than when I first walked into the store!
Won’t be back to hot topic for a while good job manager on duty! :D

I’ve been a fan of Hot Topic for almost 20 years now. I started coming here for band T-​shirts when I was 12 and kept coming back for anything from band merchandise, to hair dye, clothing and body jewelry. I think I even bought a bikini here! They have a great selection of merch and «swag» for TV shows, movies, bands, artists, comic book heroes as well as animé and manga. There is also quite a bit of alternative clothing and accessories, which Hot Topic is well known for. They play pretty good music on the speakers. The employees are friendly and helpful. I can’t wait to use my purple hair dye that I bought a couple days ago at Hot Topic!

It’s a decent Hot Topic. Some employees have occasional attitudes but for the most part they are all great. They are always happy to help and usually the store has a great stock of stuff. I went recently and it was pretty bare, probably from holiday shoppers. Blind bags and blind boxes had been opened and re-​taped. The isles were super crowded and there was hardly any where to walk around. There really wasn’t a line, more like a crowd. Other than the holiday madness it was a fine trip. Employees were very friendly and helpful. They don’t have much compared to other Hot Topics I have been to but it is still one of my favorites.

I definitely love this store!!! Has a great variety of stuff and i always find the best things!!! Not to mention it’s manager «Drew» who is the most polite person ever!!! He just makes you wanna come here every day. That is something i really appreciate when it comes to costumer service! I would obviously recommend you to come here! Lml

Not sure what all the bad reviews are about. I visit this store regularly and never have any issues. When I’m looking for something specific they don’t mind when I call everyday to check to see if it came in. Drew is the store manager and he knows his funko pops!

I used to visit this Hot Topic location quite a lot, but the other day I walked in with my sister just to check out some t-​shirts and regretted it instantly. While browsing the wall section, a male employee (didn’t catch his name) came up behind me and made a face at the clothes that I was wearing. (Didn’t know a leopard print cardigan was such a fashion mistake *cue eye rolling*) My sister pointed it out and I turned to look at him and he then acted as if he was complimenting me but honestly, I wasn’t born yesterday. The other employees just laughed along with him. Never visiting this location again. Since when are Hot Topic employees critical of what people wear? I thought this store was all about individuality. If I could give this 0 stars, I would. OH! And I almost forgot, when my sister and I were walking out of the store, he was standing by the sensors and purposely dropped something super close to the exit so the sensor alarm would sound as my sister and I were walking out. WHO DOES THAT? Just do your job man, comedy is not your thing.

Is this the one in MainPlace Mall? Cause if it it this is a review for that location– the new upper level reopening.
WTF where is the manager? Do they have one? Doesn’t even feel like they have one there.
Walked in last week to check out the new upstairs location only to walk into a couple workers «hanging» out with their «buddies» in the front of the store. Talking about some pretty crazy stuff like how someone isn’t liked and that’s why there going to get their a$$ kicked. Nice convo to walk by as you go into a store.
Now I know this store isn’t the highest end store to begin with but come on, how about being a little professional. LOL. Yeah right.
Finally when one of the guys was done chit chatting he kept bugging us around the store asking if we needed anything. Come on guy get the hint we’re just browsing. Were grown adults not teeny boppers pocketing stuff.
I remember when I was a young kid myself and hot topic used to hire some cool friendly goths not douchie jerks like do at this location now. PASS.
And their stuff is way too mainstream now. I prefer BLACKHEART their older more mature sister store in the Brea mall instead,

The store is way too small (most of the Hot Topics are way too small, the store at the Irvine Spectrum is the biggest). The music they play is usually crap, much of the merchandise is not appropriate for the age of the kids that shop there. Why is it that all of the clerks look like the spawn of people that used to work at Tower Records?

Wtf happened! Is this Hot Topic or a Wet Seal? They don’t even greet you at the entrance anymore. They have cool novelty shirts but that’s about it. Justin Bieber tees at Hot Topic? Really!?! No thanks.

9÷24÷10
Ask for Sarah, she was super sweet and helpful… I like to peruse this chain now and again and though it’s pretty crazy sometimes you can find some cute and interesting things there!

I was shopping at the mall on Black Friday when I saw a sign advertising something that looked perfect for a friend. I grabbed it and quickly jumped in line. There was only one person ringing people up. Seriously?! On Black Friday?! Three other people were chatting among themselves, wandering the store, folding things, or looking bored.
I would give it a lower rating, but the one person who was ringing people up seemed genuinely nice. He commented how much he liked getting to talk to people while ringing them up. He took his time and was careful about folding things up and rolling up their posters carefully. Aww, too bad it was Black Friday and I was in a huge hurry!
They needed one line for him and one line for the people that needed to get the hell out of there! It took 25 minutes for me to buy one thing, ugh.

I want to give this location a higher rating as the sales associates and some of the assistant managers are very nice, however, the head manager is not very friendly and a poor example of what a manager should be. She’s very much a sour puss. I had a return with a receipt and she was very cold and made me feel as if i should take all future business else where. I remeber when this store used to be the friendliest place in the whole mall, now it seems to only partly be the friendliest place. If I ever see her in the store while walking by, I dont even stop in to look around at all the cool new merch.
Yes, I’am referring to the older lady with glasses and tattoos. Miss Sourpuss.