First American Title

Less than one star. They’ve double billed me twice now and when contacted have said they’ve reversed the charges. Credit card company records prove otherwise and a dispute has to be initiated to get issue resolved. Dishonest, unprofessional, incompetent, and ridiculous.

I received a letter from First American SMS, Attn: 1099 Department, P.O. Box 27 751, Santa Ana, CA 92 799 regarding a mistake they made by submitting the wrong social security number (SOC)to the IRS. They had submitted my wife’s SOC number, which was also wrong. I was asked to fill out another W-​9 form and fax it to them. I called and talked with the most rude and disrespectful human I have ever spoken to. He was so condescending and extremely rude, I asked to speak to his supervisor. She checked for me and they had only received the front page of my fax. I advised her that I would refax it, and asked her to call me if she got it. No Phone call. The next day I called again only to get their answering service most the day. Kept calling and finally got the very rude man again. I immediately asked for his supervisor again, and he said she wasn’t there, probably out to lunch. So, I asked him if they had received my second fax. And, they did. I have never spoke to such a rude person in my life. He had no people skills and should not be allowed to deal with the public or even have access to a phone. I can assure you, that the next house we buy or build, First American will not be a business we will ever deal with again. I can’t believe that more people have not complained about this very mean person. His supervisor (s) have to know what kind of a guy he is. They should start documenting his behavior and remove him.

FRAUD! FRAUD! FRAUD! My opinion, of course. This company is a joke. They charge you for a litigation guarantee then tell you they don’t stand behind their work or their product. Are you kidding me? How does a company like this stay in business? Let me charge you for something and give you nothing useable in return. Isn’t that a scam? Isn’t that soothing the FTC, BBB and Insurance Commissioner should do something about? DO NOT EVER USE THIS COMPANY UNLESS YOU WANT TO BE RIPPED OFF.

horrible !!!
dont waste your money folks this place is a scam !!!

My county recorded the deed one day after purchase. These people took 2 months to attach a simple title insurance policy to the deed and even then I had to go into the local office and demand it twice. They do not return phone calls. They are slow, shady, and a company that I will never ever deal with again. You should be very suspicious when buying or selling property if the realtor wants to deal with this title agency.

Terrible company to do escrow with.
Lost our documents.
Kept calling asking for the same things when we already gave it to them. Extremely disorganized.
Staff unhelpful, rude, and cannot answer questions about their mistakes.
Wired funds went through but somehow they cannot locate the funds even though we followed their wiring instructions. Could not provide an answer where the fund was… turned out they checked the wrong account on their end. Needless to say, the idea of a large sum of money going missing was super stressful for us.
Transaction could not close on time because according to their words «We have many other cases to close» — wtf? This affected Buyer’s scheduled flight to go out of town.
Buying/​selling property is stressful as it is without all the above BS. If you have a choice, avoid this company for your property transactions.

This is the worst run business that I know of. They are rude. They lost my important documents. How can you trust a company that cannot get its act together? Don’t do business with First American Title Company.