Enterprise Property Management

I inquired about a property I was interested in on a Friday morning. I had left a message (went straight to voicemail) at the office. A few hours later I got a text from Sandee telling me the property was available to view that afternoon. Fortunately my fiancé was able to make it because I was stuck at work. Sandee was there on time and very friendly according to my fiancé. He took an application from her. She was very informative and gave us helpful information and tips about things we should add to our application to help us stand out. I texted her later that night telling her I would love to see the property as well and if she was available to show me over the weekend. She got back to me right away and told me she could show me Saturday afternoon and reminded me to bring my filled out application with me so she could take it with her. I arrived, she was there on time and let me know she had made time to show me personally because I was interested. I really appreciated that. I gave her our application and the check for the fees and we exchanged emails.
That night Sandee texted me to let me know she had processed everything and I should have an answer in a few days. This was Saturday. Monday she texted me to let me know the owner was looking at my application and to sit tight. By Tuesday morning I got a call from Paula informing me that our application had been approved and we could sign the lease! A few days later Sandee texted me and we set up an appointment for the following Saturday to sign the papers and hand them our deposit check.
She was there Saturday at her office, on time and sat with us while we signed our paper and helped answer any questions. Overall, we were very pleased with our experience with Enterprise! I understand everyone is different and has different experiences but we fortunately had no problems whatsoever. Very smooth and easy!

Everything has been great with EPM. Website rent payments don’t seem to have ever worked, and bill pay can get you into trouble. Their address on google is wrong, and the right address is buried several clicks into their website. For those that don’t like late fees, be sure to use the following address when mailing/​bill-​paying, as «North» and «Suite 206» are critical:
Enterprise Property Management
555 North Park Center Dr
Suite #206
Santa Ana, CA 92 705
714−542−6800
We have had a number of normal issues with the location, and EPM has always been prompt in sending someone out to resolve things. Would recommend.

My wife and I have been looking for a home for a few weeks now. I have found that many property management companies put little effort into making a lease happen, but Enterprise Property Management has been by far the WORST in several aspects. On a Tuesday, I attempted to schedule a viewing of a home while I was in the town we would be moving to. After several calls, I receive a text from Sandee stating that she was busy, and would show me the house on that Friday. I drove 2 hours each way to see this home that Friday, and she was 45 minutes late to the showing. No big deal… it’s a beautiful house and sometimes life happens and people are late. Turned out she was showing the home to 5 separate families at the same time. The home was beautiful, and I told her I would love to apply. She had no applications with her, and directed me to the website. I drove all the way back home, spent hours making a perfect application, and then sent my pregnant wife the 2 hours to their office to hand in the application fee in person, since they have no online payment options. (I had to work, and we wanted to ensure the application got in first thing in the morning)
HERES THE FUN PART–
My wife arrives at the office and is told that the property has already been leased. The home was being shown to several enthusiastic families, with an application already being accepted. I wasted two tanks of fuel, and a total of 10 hours of our time, all to have our hopes completely crushed, without even the decency to let us know an application had been accepted. I had
made it very clear to Sandee that I would be hand delivering an application the next morning.
In summary– Enterprise Property management has proven to be unorganized, unprofessional, unmotivated, and a complete waste of our time. They could list our dream home, and we would rather pass it up than do business with them. I would never recommend them to anyone, for any reason.

I had confirmed to show up to a 3pm viewing on a Wednesday (which I had asked if they could do a weekend cause I work weekdays but this was the only time available so I took off time from work in order to be there). I arrive on time only to have the agent, Sandee, tell me that she is unable to do the viewing because the tenant wouldn’t let her in. so she would have to reschedule. Obviously I was a little annoyed as that viewing was confirmed a week prior and I had to request time off work, but I understand it happens.
I get a text the next night (Thursday) from Sandee saying «Are you still interested in the property? I will be showing the property tomorrow at 9:30am. Is that a good time for you?»
I responded literally 4 minutes later explaining my work situation (As it would be hard to get time off the next morning when I just found out the night before) and asking if the viewing could be earlier in the morning or later in the evening but to please let me know either way.
I never heard back from her. So I text her my frustration, and instead of apologizing right away or having any level of professionalism or courtesy, she was just straight up rude. I don’t know about the rest of this company but thanks to this agent I will avoid any houses up for rent that are being managed by this company.

I have been at my residence for 9 years and enterprise has constantly treated me with the upmost respect and care. What a great property management group!

Two friends and I tried to rent a property managed by Enterprise. The property manager accepted our applications and non-​refundable application fees, but then would not answer or return our calls. We managed to connect once with her. She was rude, unhelpful, and evasive about what was going on. She indicated that the owner wasn’t sure about renting to young people, even though we are professionals with good credit and adequate income. In fact, she admitted that she did not even do the background check on one of us. She left it open whether or not we would get the place, but then NEVER contacted us or answered our calls again. By having a friend call the rental office weeks later, we finally found out that the property had been rented to someone else. The property manager’s behavior was unprofessional and rude. It felt like they knew all along they weren’t going to rent the place to us, but scammed us out of our application fees.

I first stumbled upon this management company when I was searching for a place to lease. I found it incredibly difficult to even get a live person on the line. The general number why give you leads straight to a voicemail. When I finally did get a hold of someone, it took for ever to set up a time and date to see the residence. The realtor assigned to the residence for rent was awful at returning my calls. She was also rude when I met with her. She was sarcastic when I asked her basic questions about the property.
The second time I dealt with this company, I got the SAME realtor. Her name is Sandee. She was once again incredibly difficult to get a hold of. I wanted to see it specific day and she told me that she was completely booked for the day and said she was available THREE days later at a specific time. I told her I could not make the appointment because I had a meeting, but she insisted that the time she had given me was the only time she had… So I cancelled my meeting and went.
Upon arriving at the residence, I realized quickly that the reason she wanted me to come at the SPECIFIC time is because she was having a mass appointment. There were at least 4 other individuals there that made an appointment to view the residence. I’m sure she did that on purpose so she wouldn’t have to show it more than once. (Obviously, out of sheer laziness.)
I understand that everyone’s time is limited, but it was completely rude to have all these people at the residence at the same time. It made all of us there quite uncomfortable.
One last note: if you are thinking of having a management company for your property, I would not recommend this company. Why? Because it took me over a week BOTH times to even see the EMPTY residence. (No one was living there; the properties were vacant.) I’m sure the property owners want their properties leased as soon as possible so they can have money in their pockets. If that’s the case, then don’t pick this place. They obviously don’t care if your property is vacant. They do their business on their OWN time. Not yours, and definitely not the tenant’s time.

If you don’t want problems, then don’t use Enterprise. Shoddy accounting & indifferent staff are there methods of operation.

Leased a home with termites and plumbing issues. Had to move back out a month later to have the place tented. You can’t make this stuff up, it’s so mind boggling.

I had to move out of state so rented my house with EPM as my property management. The first year of renting: The renters destroyed the house, we are talking about 3 inch holes in walls, walls put up, vent system, hydro equipment, carpets removed etc… We were not very pleased that EPM did not check on the property at all during their stay.
Year two&three of renting: Tenants caused damages in excess of $XXK. The property manager who should be representing us always seem to side with the tenants when the damages were excessive. EPM ended up quitting on us. We took legal action against the tenants. At the end, we settled with the tenants for 4 times more than what EPM managers were estimating for damages. It would help when the company knows who they are representing.
The Property Managers (PM) would also need to be reminded of the 6 month walk through. Also, forgot to do a final inspection at end of year two on the house.
Made unauthorized fix to the house while leaving a hole in the ceiling after one of their «emergency fix». There is also a high turn over rate with the PM.
I would never hire Enterprise ever again. If you know better, you would not either.

I wanted to view a property in Diamond Bar. Called the phone number on Zillow. Two days passed no call. Sent an email on the 3^rd day, someone emailed me back the next day. Whoever it was did not have a name, just ended it with Enterprise Property Management. (Felt very impersonal)
EPM said there would be a Sandy showing the home at 3:00. We asked Sandy some questions and she was not very knowable about the home, plus the home was dirty and should not have been shown yet. The best thing going for the home was the backyard and the pool. Just had to let people know how this EPM manages their property and the people they hire.

I am using a new property manager now. And I gotta say– I am so much happier. The new firm is polite and easy to talk to about delicate issues. I am so happy I fired EPM.

Stay away! Lack of professionalism and accountability with every person we dealt with throughout the lease. The property we moved in to was dirty, with multiple things in need of repair. These were promised to be fixed promptly, but upon move out most had not been corrected. The maintenance people that came to the house were unprofessional, late, and generally unable to successfully perform maintenance on anything. Repeated maintenance visits with no solutions.
We are above average renters. Clean, early paying, and quiet. Upon move out the house was cleaned to a better condition than when we arrived. The final walk through revealed no issues that we would be responsible for. We were assured that our deposit check would be returned quicker than the 21 days allowed by law.
A month passed with no check. Calls left to the office were rarely returned, and when they were the excuses were rampant. A statement was mailed with the wrong original deposit amount. Over the next three weeks the company or owner seemed to find things to charge for and became unable to find our deposit. Finally a check was mailed two months after move out. There was a charge for touch up paint. Painting is considered normal wear and tear and is not a chargeable offense, unless the renter repaints a different color, according to CA civil code.
We treated the property as if it were our own, and would have been scammed out of our entire deposit with out persistent contact to ensure the correct amount was mailed.
The lack of professionalism, attention to detail, and general decent business practices is something I have never experienced in 10 years of renting.

I have been using this company for many years to manage my OC properties, and have to say that I am very satisfied with their performance. Yes, we’ve have had some problems from time to time (what company is perfect?), but they were worked out in the end. This, thanks to my hard working (or should I say, over-​worked) Senior Property Manager Paula Klingman. The company has really stepped up its performance in recent years, as I left their service 10+ years ago because of a conflict with a manager they had back then, but came back once I realized that they were a much better company than I had in the interm. I have been pleased with them ever since.
All in all, if you are looking for an OC property manager (wish they did SD too), then you can’t go wrong with EPM!
(But DON’T ask for Paula, she’s over-​worked, and besides, she’s mine!) :-)

This company is TERRIBLE. If I could give them negative 5 stars, I would. In two years I went through 3 property managers. The first one, Eveline was an incompetent nightmare. Our account was a mess — they lost one of our rent checks (mailed mine and my roommate’s together, cashed hers but mine went missing) and tried to charge us $ 75 in late fees. When we moved into our property the place wasn’t properly cleaned, there were things broken throughout (cabinet hinges, blinds, heater didn’t work), and the carpet was absolutely disgusting. It appeared clean when we moved in but within weeks deep dark stains from previous tenants started to show.
They recorded on our OFFICIAL lease that we had a certain amount for our security deposit, however when I moved out I found out we actually had less in our deposit because my shady roommate had never paid a portion of it to them. They also showed on our account statement we owed several hundred dollars (our original deposit had been discounted but they still showed the higher amount so a balance due for that, although it didn’t match what the lease said), they showed we owed the late fees, which the manager told me she would waive, plus the missing money from my roommate.
The last property manager we had, Stella, now refuses to speak to me because I’ve moved out and will not give me any of the information that I am rightfully entitled to in regards to our account. While she was sweet and mostly helpful, she often seemed confused, stressed out, and basically clueless about anything I asked in regards to our deposit, late fees, missing money, etc.
This company is so unprofessional, it’s unreal. They hire incompetent property managers and seem to overwork them as well. Because of their poor bookkeeping and mismanagement (in addition to the previously mentioned shady roommate) I have now been screwed out of a portion of the deposit I paid. I’ve contemplated taking them to small claims but it honestly isn’t worth my time and energy.
Stay far FAR away unless you want to have a nightmare rental experience.

I am updating once more due to the ONE outstanding manager that I was finally able to have a professional interaction with. Paula. She called me personally to help me through what has been nothing less than a horrible experience almost from start to finish. She was pleasant and apologetic for the completely unprofessional situations that I had gone through with other managers. I only wish that I had had the opportunity to deal with her throughout my residence in the property managed by this company. Paula should be training other managers on how to treat their clients. I am so thankful that I am able to leave this situation on a much better note.
Thank you, Paula!

I had Enterprise as the property management company for an apartment I lived in in Irvine. As a tenant they were quick to respond to requests for repairs and were easy to reach via phone or email. It was easy to do the check in and check out process and I got my security deposit check back in a timely manner.
While they do have some turnover with managers, from a tenant’s perspective they were easy to deal with and someone was always available — which is an important thing for me.

I want to be clear– this review is more for my current manager, more so than EPM. As others have stated prior, there are some bad eggs over at the company and high manager turnover seems to be a big issue. I have also gone through 4 managers in the past year, and all with the same problems. Always out on vacation, you can never get a hold of them, serious unprofessionalism, and rudeness. The severity of which almost pushed us to consider living somewhere else… anywhere to get away from such treatment to find some relief.
UNTIL– we finally assigned a wonderful manager. I have to say the BEST thing Enterprise could have done was to hire Stella. She has not only brought us back from the brink of moving out, she has miraculously turned around our entire perception of the establishment into something that is actually positive. Stella is the only person I have ever interacted with at this organization is that beyond professional, she is warm and friendly, and truly cares for her tenants and will do all she can to help resolve any issues. She gets back to you right away, is never demanding, and EPM would have been a negative star rating — had it not been for her.
EPM– Hang on to this manager, and don’t let her get away.
Stella– I can’t thank you enough for all your help.

I have to update:
I personally drove in to collect my deposit refund and not planning to argue anymore and just cut my loss. Apparently, the company read Unilocal review and found out my feedback and decide to cross check my comment to check validity themselve, For the first time without me saying a single word other than Unilocal.
So I have to give them credit for wanting to try to improve their customer service. Good for them. They refund me the $ 100 that they decked in my deposit. I hope that they will provide better customer service for other clients than I have experience.

KEN is the manager of EPM. He has been the most unprofessional and unorganized manager of a company that I have ever dealt with. J.J. is the representative I had to deal with who was also a joke. He didn’t return calls. He was ALWAYS late. Sometimes didn’t even show up.
It has taken me over one month to rent a property with EPM. I had a my property management representative dealing with an representative from EPM. It has been the most unprofessional experience. Calls were not returned. Deadlines weren’t met. I finally had to email EPM myself and request to speak with the manager, KEN, who ignored me for a couple days and once he was reached, he was no help.
It was extremely and unreasonably expensive to get a credit check which should have been a 3 day turn around. I did not hear back for 10 days! My contract was not written correctly. That took another week to correct. There were several appointments to meet at the property to have a walk through and sign paperwork. Either the EPM representatives showed up over 2 hours late or did not show at all and began dodging my calls to reschedule.
When you call their office, it is an automated service. Takes over 20 minutes to reach a receptionist.
I am embarrassed for the company and REGRET WORKING WITH THEM.
DO NOT WORK WITH ENTERPRISE PROPERTY MANAGEMENT!