El Pollo Loco

Santa Ana, Estados Unidos

1.8

Aberto agora

21 avaliações

Aceita Cartões de Crédito

Contatos

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Telefone
+1 714-839-3498
Site:
www.elpolloloco.com
Endereço:
101 S Harbor Blvd, Santa Ana, CA, 92704
Paradas e estações próximas de transporte público:
3.5 kmHoliday Inn Express Garden Grove
4.4 kmBest Western Meridian
4.7 kmThe Outlets at Orange
Categorias:
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Informações sobre o negócio

Aceita Reservas
Não
Entrega a Domicílio
Não
Para levar
Sim
Aceita cartões de crédito
Sim
Estacionamento para bicicletas
Sim
Bom para crianças
Sim
Bom para grupos
Sim
Vestuário
Informal
Nível de ruído
Médio
Serviço de Bar completo
Não
Área externa
Não
WiFi
Não
Tem TV
Não
Serviço de Garçom
Não
Drive-Thru
Sim

Hoje

Hoje 10:00 – 22:30
Aberto agora
Horário local (Santa Ana) 11:51 segunda-feira, 23 de junho de 2025

Horário de funcionamento

segunda-feira 10:00 – 22:30
terça-feira 10:00 – 22:30
quarta-feira 10:00 – 22:30
quinta-feira 10:00 – 22:30
sexta-feira 10:00 – 22:30
sábado 10:00 – 22:30
domingo 10:00 – 22:30

Locais relacionados

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Proximidades

Próximos a esta localização:
40
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113 S Harbor Blvd
40
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7-Eleven
103 S. Harbor Blvd
50
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121 S Harbor Blvd
60
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111 S Harbor
60
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California Teriyaki Grill
123 S. Harbor Blvd

21 avaliações para El Pollo Loco

Não exige registro
Classificação do local: 1
Orange, CA
Not happy. We went through the drive through., ordered 2 shrimp avocado tacos and I got 2 chicken tacos. I tried calling several times and there was only a recording each time
Classificação do local: 3
Santa Ana, CA
I’m giving this restaurant a bump up to three stars for the makeover they did with the outside façade. The interior was remodeled as well and has a more modern look. They upgrade to EVM machine card readers and now use a food ready buzzer to let you know your food is ready. I got the two piece leg and thigh with corn and mash. Food was great but I wish I got a bigger drumstick. It looked like it came off a Cornish game hen. The experience was better than I thought. The employees were nice especially this one girl that saw a handicapped guy that came in with a walker. She asked if he wanted her to fill his drink for him or salsa. She was also cleaning around the place.
Maybe after some additional improvements they will be worthy of a four star rating.
Classificação do local: 1
Westminster, CA
El Pollo Loco’s in general are not very good. But this location is especially bad. The quality of the chicken is not good. It is very dry and they will serve day old chicken by throwing it on the grill again. I challenge anyone to find a serving of El Pollo Chicken that remotely looks like the chicken they present in their commercial. Also, I have noticed that the quality of chicken and service dramatically decreases in poorer neighborhoods. Some of my friends have actually said that the chicken is different quality depending on the neighborhood the store is located in. Maybe quality, but also maybe just bad cooking. in any event not good.
Classificação do local: 1
Santa Ana, CA
I wish this wasn’t the closest el pollo loco to my house. Customer service at the drive thru was really rude. This place just keeps getting worse every time I go. I wanted the 2 piece plate. Granted I said combo. But I told her I didn’t want a drink. She was like «well if you don’t want a drink you shouldn’t of said combo.» In a really rude way. Whatever I made a mistake. But that’s no way to talk to your customers. As Much as I like el pollo loco (not the customer service at this one. Just their food.) if they keep this up they’re going to get shut down.
Classificação do local: 4
Riverside, CA
I often visit this location when is located in front of my job, the drive thru is always lonely, no cars what so ever. I also love the fact that they have coupons for there new dishes can’t beat that five dollar deal on some shrimp platters.
Classificação do local: 4
Long Beach, CA
Came here today for lunch today. Great customer service & such nice workers. I had a complicated order cause I’m picky w/​my food but what do you know, they got my order completely correct just the way I like ! The only downfall about it was that the condiment station was a mess, there were a bunch of missing items & there were out of lids. But other than that, I’d consider coming back !
Classificação do local: 1
Santa Ana, CA
Stay away from this location. The people are so rude!!! I really want to know the hours from this location. I was at the drive thru @ 10pm nobody answer me. The website shows that they close @1030pm weird!!! One girl was throwing the trash out i ask her what time they close she said that they close @10pm and 1030pm they close the drive thru. So ask her why is the drive thru close??? she just gave this dumb look and walk away… hope this place gets there stuff together… But for now i wont be going back to this location.
Classificação do local: 1
Anaheim, CA
I eat at El Pollo Loco resturants alot, but let me tell you this, this place was not only the dirtiest El Pollo Loco location, but the dirtiest resturant that i have ever visited in my entire life with extremely low customer service.
There was food everywhere on the ground and tables. There were no napkins on the tables, and the restroom was so dirty that i came out immediately after entering it. They put my food inside a plastic bag, while i told them twice that i want it for here. Then the put my food on a tray without any plates or napkins. I had to keep going back and forth to bring a plate and napkins.
I love the green salsa at El Pollo Locos, but their green sauce was like green water and it tasted awful.
I don’t know if this location even has a manager but if it does, he/​she should be fired as soon as possible.
Classificação do local: 1
Los Ángeles, Estados Unidos
Pesimo servicio de cocina mande la comida 2 veces por que estaba helada las tortillas para ya no hacer corajes me los comi asi mesas sucias, NO HABIA SALSAS creo que el manager esta de oquis debió cerciorarse de mi queja Y LE VALIO, SIN DUDA JAMAS REGRESO A ESE NEGOCIO, EN POCAS PALABRAS
Classificação do local: 1
Santa Ana, CA
I like the El Pollo food chain BUT not this one. the staff is mostly young adults who have poor customer service and no sense of urgency so when I’m the only one in the drive thru it takes about 3 mins just for someone to come to the window and take my payment then another 10 for my food. which is usually no more than 2 meals. sad representation of a good food chain.
Classificação do local: 1
Laguna Hills, CA
Went for a late dinner. The sign says open until 1030 and we walk in. The cashier looks at us then looks at the clock like 3 times obviously trying to make a point we were interrupting her cleaning. We order and as we are about to pay was told the dining room was closed. She didnt have to tell me twice. Luckily the mexican restaurant across the street was open…
Classificação do local: 3
Cypress, CA
The cashier was nice… the food was ok. I got the enchilada stuffed quesadilla, not too shabby, a bit messy and poorly put together. Damn thing fell apart the second I picked it up. Other than that, the unsweetened mango tea was really good!
Classificação do local: 1
Santa Ana, CA
Horrible service!!! Waisted my time explaining what I wanted over the intercom to come to the window and have this lady ask me my order again. And then a man name Marco came to take my order since, the horse face looking fuck up teeth broad didn’t understand English! Marco didn’t make situation better but worst so I just did what a reasonable person will do and left inside of arguing with morons.
Classificação do local: 1
Garden Grove, CA
Just went threw there drive threw to order a #4 and they said they were all out of chicken wth how does that even happen… isn’t that suppose to be their main item.
Classificação do local: 2
Santa Ana, CA
I came in 30 minutes before closing time (or so I thought) and the salsa bar was empty!!! I stood in front of the register for about 3 minutes before the manager finally noticed me, pretty upset because he wasn’t exactly rude but wasn’t welcoming either and in a business your customers should be your #1 priority, not for this guy, he was too busy cleaning before I ordered my food, a bit disappointed but will give it 2 stars only because I was eating my food at the time of typing this, management here sucks though
Classificação do local: 4
Santa Ana, CA
El pollo loco is my spot when it comes to grilled chicken I love there 2 piece chicken meal & burritos with there amazing green sauce just wish they had tamales more often then just when it’s the holidays
Classificação do local: 1
Anaheim, CA
Been there twice. And will never go back. Both times. I waited at counter for. 3 minutes. Untill anybody said hi or bothered. To say hi can I help u. It made it even worse the owner or manager just staring at me standing right in front of me never once said hi sir can I help u As I walked out. He says. Rude like. Sir. Sir. Can I help u. I said to late u people don’t give. A crap about. Service. Very bad will never go bck
Classificação do local: 2
Corona, CA
Food was good … but the girl at the drive thru window was speaking REALLY fast and was in a super hurry when we were the only people in line –_–
Classificação do local: 1
Mission Viejo, CA
The service sucks!
Every time I go the employees give me attitude because THEY didn’t include the dressing that comes with my food and I ask for it! Yeah, let me eat my salad without any dressing! That makes sense!
They always forget! It’s not hard!
Classificação do local: 1
Santa Ana, CA
First off. They basically don’t ever check your order before they give you. there’s a saying misery loves company, especially when you and your co worker order and neither have our side order.
fool me once shame on you, fool me twice shame on you, fool me 3 times. why did i go back
But no seriously this el pollo is a joke, corporate needs to get on them.
Classificação do local: 3
Oceanside, CA
Good juicy chicken like the avocado salsa