Bed Bath & Beyond

Great stuff for house bakery and candy flavor or refreshing scents of beach and sand or ocean waters paradise. Cool gadgets and tech appliances coffee makers air fryers

I like this location except for the fact that there always seem to be ridiculous check out lines.
Also, don’t forget to bring your 20% or $ 5 off coupons b/​c BB&B seems to mark up their prices slightly, so if you don’t use a coupon, you’re usually paying more than what you would be paying at other stores. However, if you DO use a coupon, you end up paying slightly less than other comparable stores.

I have mixed feelings about this place. Stuff is great, but its super expensive & I just dont know if its really worth it. I do love the candles there though.

Customer service here is nonexistent. Came in to look for pillows and everything was a mess and nothing was priced. A girl named «Alexis» walked by and I asked her how much one was and she stares at me with this bored look on her face and says «I don’t know.» and walked away. UHM okay. Another gentleman helped me and I chose the one I wanted.
On to check out… I was told to go to the customer service part to check out and when I did the guy was super rude. I had gotten an email with a coupon this morning and he said that it was already redeemed and gave me the rudest stare. When I said okay never mind, he rolled his eyes and didn’t even say anything.
Disappointed, I used to love this store and now it’s gone so down hill.

Can’t believe they had a sale for 120 piece Tupperware for only $ 9.99! :) now I’ll never need to worry about food storage!

Horrible return policy. They deduct 20% of the refund because «everybody uses a coupon with us».

This review is based on 2 phone interactions I’ve had with this location in the past 2 weeks.
For the first, I was looking for plastic sockets/​castors for a metal bed frame. I was transferred to several different employees, but I got the impression that they were genuinely trying to look and help me. They didn’t have what I was looking for, but had an option for me and offered to hold it at customer service.
For the second, I was ordering bath mats online, and the matching toilet lid covers were not available. I called the store, and manager Robin was able to track them down and place an order for me. I ended up having to call him back 3 times (my fault), and he still went out of his way to get them ordered for me, even though it was only a $ 12.93 purchase. Thank you Robin!

Extremely helpful staff. I’ve been here twice this week and Kelly has been super helpful and friendly both times. She went out of her way to help me apply my moving coupons to my order. I would definitely shop here again.

This location makes me sad. I worked for this company for 6 years and am very good with calculating what works best coupon wise to get the max discount.
Every time I go into this store the cashiers don’t do the coupons the way I ask and I end up at customer service fixing the mess they created. So be aware the cashiers do not understand discounts and are not good with math.
Other than the cashiers the staff is friendly. This store is small and they do not carry as many items as stores like the Torrance location.

I’m really giving this review for the customer service, in particular to the folks at the Customer Service desk. The young lady at the regular register who I have dealt with a couple of times has been really sweet, however, I was less than pleased with the one lady at the customer service desk. «Joan» was really unpleasant and quite frankly rude to me when I asked her to process a 20% credit for my on line purchase. It was a rather large on line purchase, and it was convenient for me to do in the comfort of my home, but in order for my coupon to be applied I had to take in-​store. She made me feel like I was inconveniencing her for having to go through the large and arduous process of crediting me back. It was the day before thanksgiving, early in the day, and she was in a foul mood. I started off with having to replace an item that was broken when it was sent to me another person processed it. In terms of the 20% credit she said it would take a few minutes so she advised that I should walk around. I spent 20 minutes shopping thinking it would be enough time to only find out that she couldn’t process the credit unless I was physically in front of her. Furthermore, she handed the paperwork for the reorder of the broken item and stated in a curt manner, «this is for whatever you had to do». When she began to process my 20% credit it was clear that this wasn’t an easy task and said on multiple occasions «you should really just come in and order it so we don’t have to do all this.» I didn’t want to poke the bear so I kept my mouth shut because it was clear customer service wasn’t her forte. I remained calm
and pleasant as she processed the credit and thanked her in the end and wished her a «Happy Thanksgiving», to wish I got no response or acknowledgement. Her attitude and demeanor was saying to me «thank god this transaction is over». If you end up going to the customer service desk, don’t expect to get it if she «helps» you.

Definitely not my favorite BB&B location mainly due to the people. Rude, inconsiderate, and always take forever at the register.
As far as the size, it’s fine. Has enough. I think it’s smaller than others but not by much.
Since I only go to Bed Bath because of my registry, I find myself at the returns section a lot. Which is nightmarish.
If there is someone in front of me on average I am waiting a good 10 – 15 minutes for them to get everything straightened out. Which doesn’t seem like much but when it should take second to return and item and when you are standing there with nothing to do… it’s painful.
Joan at the bridal registry is an absolute sweetheart. She has actually gone out of her way to help me do my quick returns when all the other workers were busy. Thank you Joan!

I love Bed, Bath, and Beyond and their 20% off coupons. They will accept them even after the expiration date. This is the best place to buy K cups.
I really enjoy perusing the aisles; I always find something unique to buy.

Based on past experiences, I was not expecting very much help at Bed Bath & Beyond. This was not the case today. The customer service provided by Bryan and Darcy had far exceeded my expectations.
Bryan was helping an older man when I had asked for some help. He requested some help for me and continued to the help the older man. I was very impressed the way that Bryan handled the situation, the older man was a bit verbally abusive to him, yet Bryan still remained calm, polite, professional and tried to provide as much help as possible. The older man accused Bryan of not listening and after Bryan assured him that he was listening, the older man started listing all the features he needed for the sheets he was looking to purchase. The older man continued on with a rant about the sheets he bought here prior being of terrible quality and that he needed to know the new ones would be of better quality. The older man even got upset at Bryan because the thread count was not clearly labelled on the package. Afterward another worker (who worked in section) came over to help, Bryan came by to me and made sure that I was being helped and tried to do the best he could to assist me. Considering that it was not his assigned section, I appreciate his help and he able to get me the help I needed for my purchase.
Later during my visit Darcy helped me with another item, he provided feedback on the pillow I was looking at and how they were pretty popular and that not a lot of people returned them.
Both Bryan and Darcy explained the no hassle return policy and explained that I could return anything I didn’t like even if it was used, which was even better.
I never shopped a lot at Bed Bath & Beyond before, but after today I will visit more frequently and recommend others to do the same!

Excellent customer service. Darcy, Lisa, and Joan did their best to listen to our concerns, and my husband and I couldn’t be more thankful.

The girls here are very helpful and don’t mind my long list of needed items every time I go in. Mellow store

Quite a bit smaller than the Bed, Bath, and Beyond off Oso Pkway in Mission Viejo. They don’t have that bug section of shampoos and other bath soaps (or I couldn’t find it?).
But! Customer service here is super accommodating and friendly! Went in to exchange a gift, but they ran out of the item, so they quickly ordered one to be sent to my home for me! Yay!

Worst bed bath and beyond I’ve ever been to. No one to help you. It was dirty and there was stuff just laying around. I wanted to buy very nice bed sheets for my king size bed and there was literally zero people around (except for the two people at the checkout).

Use the bathroom before you go to this store! Even though I was going to purchase more than $ 100. in their products, they wouldnt allow me (a grown azz lady) to use the lady’s room. The lady suggested I walk over to the grocery store and use theirs… hmmmmm

Very helpful employees. They made it very easy to print a registry and find the gifts I was looking for. They also gift wrap your registry purchases for free, which was awesome.
The store is well organized and pretty clean. It is a lot closer for me to go here than the one at Tustin Marketplace, but the only thing I like better about the Tustin store is that they have that huge section of makeup and personal care items. This location doesn’t have that, but they pretty much have everything else.

We were here to shop for college dorm stuff today and once again we had stellar customer service. As a biz owner, I wanted to hire everyone that helped us. Matt, Pedro and Merrie were all so helpful!!! It is kind of unexpected.
Love!