AutoZone

I came in for several issues with my car. so knowing that tried my best to be considerate regarding the long lines and the store being short on personnel, I even offered to be put on hold so they could help other customers. I had an excellent helper named Eli who was even nice enough to explain everything she had to do with my car and why she had to do it. She came across a difficult customer and again i offered to wait. After 30 minutes she asked someone else to help me so i wouldn’t keep waiting.. she explained what she was doing for me and the guy was obviously in a lazy mood or not ready to work whatever. He responds telling her there’s nothing he can do and i literally just lost it. I paid for my stuff and if it wasn’t cause eli took her time doing it i would have just walked out! That is the worst customer service i had experienced. I waited, offered to hold to help them out and he decides hes not in the mood to deal with my car. Never going back!

Worst service ever. Expect to wait for 15 minutes or more. All I needed was to buy power steering. They don’t know how prioritize or multitask. A lady with Long hair was standing for most of the time just watching the other guy work until she finally ask for the next customer. I finally asked are there only two workers here. She just says «yes» no I’m sorry for the wait. We’re doing nothing our best. Nope and just walks away. Then a THIRD worker comes out!!! WTF. And doesn’t take any customer or help the line. Same 5 people in line for over 15 minutes. They are slow, like turtles when getting things. They don’t try any hustle. They don’t say hi to any persons. When I asked the lady with long hair is this the only power steering you have. She yes. And says there’s more in the corner!!! Okay. So it’s not the only one. They are inattentive. Kinda rude. And very slow. It is closer to my house so i went there. Wrong choice. I might as well make a trip to harbor and baker. That’s the best Autozone I ever been too. I’ll sacrifice the extra drive next time !!!

Worst autozone I have ever been too, horrible workers and even worse customer service. I was told and assured I would be able to have my money given back when I returned a caliper core back, well what I was told was incorrect, then not only did the girl not care what I had to say, there were no apologies for her Co worker being incorrect. To make the situation worse she just tells me «can’t help you». Not only did you stand right there as he told me I would get my money back, she didn’t correct him or anything. Her attitude was horrible and I suggest going to another autozone cause these people are not knowledgeable and have no respect for customers. Not one person there is helpful nor friendly. Hands down one of the worst displays of customer service I’ve ever seen.
Go to an autozone that has knowledge and cares for customers!
I will never got there again.
Get new attitudes people.
I would give 0 stars if that was an option

Haven’t had any problems so far. Employees had good customer service. In and out easy.

I had a good experience at this autozone location. I had to purchase some random paint for a project I was working on and I had not clue! An employee named Larry really helped me understand my options for what I was doing. He suggested a particular kind of paint that fit the bill. He was very friendly and seemed to really understand the different products.

I hate the long lines here.
Long lines for no reason… Stop talking to people if they have everything they need and is paid for…
Good thing I look up part numbers before I come in so things go smoothly.
Nothing I hate more is when they ask me about what car it goes on and stuff.
If you don’t know what the part does, don’t talk down on me like you know what you’re talking about cause I’ll just have to correct you again… Just get me the part number I asked for and I’ll be on my way.

I was just at this location on the hunt for someone who can change out my left brake light out on my little Smart Car. Walmart said they had no idea, so the nice guys in here Josh and I think Rodrigo quickly changed it out in about 3 minutes! Great service low prices! :)

Went in to charge a car battery knowing i had barely purchased, and one of the guys said it didnt work no more, it was useless. I went in to walmart to do something about it and the lady said there was absolutely nothing wrong with it, it just needed some charging. The guy from auto zone was just trying to come up on my money instead of actually trying to help me out. And to add on to his poor costumer service, he said in Spanish «oh look the devil came back». What kind of employee says those types of remarks to their costumers? I will be going back to get his name and point him out, that way you guys stay away from him! He will only tell you lies so he can make money and he is rude!!!

I use to come here pretty often as it was the closest auto parts store to my location. When it comes to the staff you get a 25% chance of finding someone that actually knows what they are talking about. Most of them will just use the computer to figure something out that I already know and have told them exactly what I needed. I don’t need to tell you what vehicle it’s going on, I just need the part.
So I started going to O’Reilly’s as they are more knowledgeable with their products.

Few employees know their stuff while a majority only go by whats in the computer. They usually have most items in stock unless you need certain sensors or major components. Delivery for special order take about a day. Friendly staff. The parking is always difficult as it is packed due to other stores in the strip. There is almost always a line at the parts counter.
A few times they’ve ordered the wrong items or I’ve had to help them find the part I was talking about. I can understand that its hard to know the names of every part on every make and model but Ive run into times where a common part name drew a confused look on their face.
My suggestion for the employees here, gain some automotive experience or training. Keep smiling and this place will be better.