America’s Tire Store – Santa Ana, CA

Bought my tires here. Get them balanced and rotated here. They fitted the hub cap incorrectly and now I’m short one. $ 40 to replace OEM!

Excellent customer service thanks to Tony. Very informed and courteous staff. I will always come back!

Me and my husband have been loyal customers at American Tires ever since we’ve owned cars and are always impressed with their customer service. But this place was a complete disappointment. On 1÷11÷16 at 3:50pm we went to get our tire pressure checked on our car and pulled up to the spot. We waited a couple mins no one came. So we rolled down our window and tried to have someone help us out and four workers walked by our car without even acknowledging us and so we waited there before leaving without getting any service. So disappointed in this location. Won’t be going there ever again. I would recommend anyone to drive a little farther to a different location.

Fantastic customer service! This past weekend, I was in Orange County with my wife and kids far from my home in PV and had a nail in my tire and the tire had a leak. There were two major tire stores near where I was in OC and I went to them to see if they could remove the nail and patch the tire. Both stores told me that they could not fix the tire because they felt the patch would not work properly. And they wouldn’t put air in the tire!
I figured at that point I would need a new tire. It was around 2 PM so it was getting late to where I was worried about getting a replacement tire and wasn’t sure how far I could drive with the leaking tire. Neither of the two stores I visited had the Dunlop tire I needed. So I called the America’s Tire Store in PV to see if they had one in stock. David answered the call and I explained to him everything that the two «major» tire chain stores told me. I sent a picture to David and he looked at the nail in the tire and said that America’s Tire could patch the tire.
He then asked me where in OC I was and directed me to the America’s Tire Store on Grand Avenue in Santa Ana. David told me he would call the store in Santa Ana and they would fix my tire. I drove over there and Tony G met me in the showroom and said that he had indeed heard from David and that they could do the patch. In fact, Tony G had already pulled up my account and was asking me which of my vehicles had the punctured tire. I have to admit that before Tony G had asked me «Which vehicle?» I was pretty impressed about the way America’s Tire was helping me at this point. But I was additionally surprised by the fact that Tony G was ready for me to arrive.
Tony G took care of the patch while we waited at a Del Taco next door. In about an hour, they had the tire totally repaired. Plus they shined up all four of my tires with «Armor All» or a similar product.
David and Tony G took away my problems and my worry about getting my family home safely. I want to publicly thank them and highly recommend them for their fantastic customer service!

Recently a flat tire brought me to America’s Tire Store. While the tire could not be repaired and I had to purchase new tires, the staff at America’s Tire Store were extremely helpful, particularly Matthew and Issac helped to make my situation as best as possible. They complete my service very quickly and everything is now back in working order. I highly recommend this America’s Tire Store!

Short Notes
–Great service
–Honest employees — Matt & Cristian
–Definitely would come back, read full story for more details
Full Details–
I came in here this morning to my tire evaluated after suffering a flat tire the night before to see if it could be repaired.
I originally had went into the BMW dealership to have my car evaluated. My normal service advisor was not there (Dan who is awesome), so I was set up with the service advisor (John) who picked up my keys from the drop off box from the night before when I got my car towed to the dealership.
This individual was honestly one of the worst people I have come across in all my experience with customer service individuals. He basically eye balled my tire from the spot I dropped it off at and told me I had to buy a new tire without examining it. I asked him if he could at least take the car in to take a closer look and asked for a loaner so I could go into work at least while they waited. He literally responded «No bro, why would I give you a loaner if you’re not going to buy a tire». Nonetheless I felt disrespected and left the dealership and took my car to Americas Tire in Santa Ana.
I came across two individuals Matt and Cristian. Both were very helpful and did not try to up-​sell me on anything that I did not need. I explained what had happened to me and they confirmed what the dealership had said that it would be unrepairable.
Fortunately they took the time to actually call my tire manufacturer to see if there was a warranty on my run flats since it was pretty brand new. They waited on hold for 30 minutes just so they could gather this information to give me my options.
I was able to get my Pirelli Run Flat replaced for only $ 17 worth of labor. I would’ve had to pay $ 350 out the door from the dealership and grab a new tire. But I was fortunate that Matt and Cristian did their due diligence and helped me out.
I do not typically write reviews, but the customer service here was spectacular. It’s hard to find honest people in the automotive business, and I typically am pretty pessimistic whenever I have to bring my car to any auto shop. But this experience is definitely a breath of fresh air and I highly recommend coming here for honest & quality service.

Not only did I find the best price on tires and rims a year ago, they honored their warranty, and fixed a flat today, in record time. These are my tire guys, service doesnt get better than this. I highly recommend America’s Tire Store — Santa Ana, CA!

Truly great service and they didn’t haggle me over anything. We couldn’t afford the better tires and he totally didn’t fight us on it. My dads been coming here for all his tires — Costco is just too expensive. Service, quality and FAST!!! What was quoted as a 35 minute job took 15 minutes. Very pleased!!!

I’ve been here for a set of all four tires and a few unfortunate patches. Customer service is fine. Tony is great.
Here’s the issue. Time management. The first nail I needed removed took them 2.5 hours (I had no appointment)
The second time now I’m currently sitting in here and it’s been an hour and they have yet to even pull my car in when there are two workers standing around in plain sight and there has been an empty stall for over 20 minutes.
If you think you’re gonna come in for a QUICK patch… maybe think again

This place is great and the manager Tony is Fantastic! We won’t take our cars anywhere else!

The dealer found a nail in my tire but aren’t «permitted» to patch tires and recommended I take my car here. After a few hiccups (they couldn’t find my wheel lock) and a long wait later, they were able to successfully patch my tire… yay! Thanks for the $ 0 fee and saving me from getting a new tire!

I was happy with this place beginning with my initial phone call. Mike was extremely friendly and helpful. When I arrived, Hugo took care of me and said that there would be no charge to pull the nails from my tires and fix them.
I sat and watched as the guys were working on all of the cars. They were moving very quickly, which was really nice to see. They all seemed like they were sincerely enjoying the work on each car they worked on… even joking around with each other while handing tools back and forth and helping the others. I will definitely return for anything I need as far as tires go.

Very unprofessional staff. A friend referred me to this shop but I left with a very bad impression. Stood in front of a customer rep while he helped his client and told me someone would be with me in just a moment. Then comes this other worker with his client which cuts me off and doesn’t even make eye contact with me. He finishes the paper work and his client leaves. He answers the phone while I’m standing in front of him, goes back to his paper work and doesn’t even bother looking up to tell me anything. Then I decided to leave. Nobody even asked anything while I was walking out. Really bad service. Went to their other location on Bristol in Costa Mesa and man what a difference. Everyone was really friendly there unlike this location.

tl, dr: Great prices, comparable and sometimes better than Costco. Friendly service from the entire team. There’s a wait on busy days though, but they hustle as fast they can — still shorter wait than Costco for the most part.
Long Version: Tony and the boys are fantastic! The misses’ Audi A5 had one tire blow but they were all due for a change. Expecting that it’ll be over $ 1000 for all four tires, we naturally shopped around. We were in the market for a higher quality tire and got quotes from Costco, Tires Plus, a smaller shop, and a couple used tire stores. All shops gave quotes well above $ 1000 for Michelin’s and Goodyear’s and roughly $ 800 for lower grade ones like Falken. We went with America’s Tire because we got some high quality Nitto Motivo’s for a great price. Read reviews on the Nitto’s online and they had excellent reviews. Just to be sure on the deal, I even looked for online shipment to save on tax and America’s Tire still had it for cheaper and includes install cost. I just couldn’t believe it! Talked to Tony and he totally sold me. I was a long-​time Costco loyalist when it comes to tires. Decided to shop around this time around, and I think he converted me.
FWIW, I didn’t get the warranty because I’ve never used it the several times I purchased it from other places. Probably depends on the way I drive, which is mostly in traffic. Warranty covers more, but if you get a nail, patching cost about $ 15 if you shop around.

I love America’s tires. Always friendly service and great products. I love how I can find the same great service at any location.

I’ve been going to ATS for over 10 years & have always had great service! I give the store itself 4 stars.
HOWEVER…
I give their rebate process 0 stars if I could.
1. First a rebate now a days SHOULD BE automatic just take it off the top of the price guys. It’s 2015 & companies still use the process of mailing a rebate to you??? C’mon! Why not use dial up internet while we’re at it?
2. The rebate process is BS. 6 weeks to process & mail a rebate? Why? Does the rebate company lack this wonderful thing called a computer? Do they hand write the check? Keep reading…
3. No what they do is send you a Visa Debit card instead of a check.
At first I was okay with until i read the fine print. You can’t go to your ATM & «cash» these cards out & deposit them! You can’t use them for gas!
If this is a rebate shouldn’t I be able to use it ANY way I want & not be limited to actually BUYING something?
Shame on America’s Tire Co. for using such a bate/​scam rebate company!
Get a reputable rebate company that offers instant rebates or at least sends a check & in a reasonable amount of time guys. I just spent $ 1000 at your store, you mean to tell me you demand that your customers get their rebate’s as quick as possible? They can’t FEDEX a live CASHABLE check for $ 10 to my home in a few days?
That’s just a poor decision to use this rebate company.
If I go back I WON’T be falling for the «Oh just open up an account & you’ll get a rebate» EVER again.

This place is amazing!!! Totally made my day! I ran over a nail and brought in my car to have my tire repaired, FOR FREE!!! That’s right, they do free tire repairs! And I didn’t even buy the tires here! I didn’t believe them on the phone, I figured there was a catch, but no they are honestly fixing my tires for free, I’m so excited! They also do free tire rotation and free air pressure checks, these people are awesome!
Big thanks to Hugo and Eri for turning a nail through my tire into a great experience!

Great place. Answered all my questions and helped me right away. Waited about 45mins for my new BFGOODRICH tires to be installed. Which I didn’t mind as there were a few cars ahead of me. Only thing I didn’t like was they didn’t have catalogs or magazines to see their inventory or what you could order. Will be returning after I run down my BFGoodies

Located next to Del Taco and along the 55, this America’s Tire location is very convenient albeit small. But it’s OK — they get the job done.
I would suggest calling ahead to make a reservation as it’ll help speed up the process. You can even look up their inventory online and reserve tires ahead of time, which I did.
They also match prices from Tire-​Rack and Costco.
Great service!

Low air pressure light came on again and I was worried I had gotten my 4^th nail in my tire on my way to visit a friend in the OC. I’m a huge fan of Discount Tire (same company, different name in San Diego County) so I Unilocaled in hopes to find the same company within the OC.
America’s Tire is convenient to get to off the 5. John, the general manager, listened to my plight, and x-​rayed my cars with a device and recommended that my tires get checked manually. I waited 25 mins, after dropping in without an appt around 10am on a Saturday, and had my tires dunked in water to check for leaks (which there was none) and also got a free air check. Luis, returned my keys and kindly explained the service that was provided. No one tried to upsell or manipulate me into a service that was not needed. I left not having to pay anything for labor! That’s unheard of at dealerships!
Excellent customer service. Quick and fast turnaround. Clean waiting area. Highly recommend this place for all your tire needs!