Alan’s Lawnmower & Garden Center

Dear Owner, I am not one for reviews nor small talk. I am writing this because I would very much appreciate someone letting me know if an employee of mine demonstrated excellence on a number of levels. Jose Jimenez did just that! Upon picking up an auger dropped off to your shop for repair, a completely unrelated issue developed. The next few minutes was more than enough to demonstrate to me that Jose Jimenez is without a doubt in the top one percent of all employees. Perhaps sensing my frustration, Jose, with complete confidence in his skills quickly assessed the new issue and repaired it in lighting speed right in front of me. He took charge of the situation as if he owned the company and was determined to resolve the issue right then and there. Jose demonstrated a very high level of skill in his trade. Jose’s instinctual nature to aggressively attack the issue and not blame others was most impressive. Jose’s excellent attitude and demonstrated skills are such that if he was my employee, I would very much appreciate someone sharing the aforementioned with me. It seems like you have a good thing going, with Manny upfront and Jose and others in the back making good team work of it. Well Done! Thank You.

5 star service no doubt! I took my fathers 7 year old weed whacker here and was quickly helped by repair department associates who were professional because they listened jotted all my complaints and malfunctions of the machine. Amazingly they were able to determine the problem very next day and call me before doing the work which made me even more satisfied because they were considerate about how I felt making sure it’s was in my budget to repair. Seriously a Great place Location is 4621 west first st in Santa Ana. Machine runs like new without issues. Big thanks to Jesus Manny and big thanks plus kudos to technician chepe which was capable of getting me back to work in no time!

Came in today for a repair on my lawn mower pull start and I was greeted my Manny-​Jesus? Well anyways he greeted me, asked me what I needed, then gave the mechanic the part for fixing. They were cool with me watching the repair. Took him 5 minutes and I was out. Fast and great service!

Very happy with my recent experience here. My Briggs & Stratton portable generator was driving me crazy so I stopped by on a whim to see if they would look at it. My first point of contact inside was very helpful in answering my questions and convincing me they were a capable shop. Then I spoke with Jesus in the Service area and he was extremely helpful and professional… he called a mechanic over to answer my questions and he pledged to work on it right away. Since I use this generator as a backup power source in my weekend party business (
) it was very important I get the gen back online by Friday. These guys rocked it! I dropped it off Tues afternoon and they had it fixed before close of business that day! All they charged me was an hour of labor ($ 80) and now my back up gen is online this weekend to insure $ 1,200 of business. Seriously… every employee I made contact with was great… extremely professional and helpful. Big thanks to Jesus and Eduardo! I couldn’t be happier with the service I received.

Stopped in on Saturday to have my hedger looked at. Haven’t been able to use it for a couple months, and it wouldn’t start up. First thing suggested was the gas was old. The ethanol teds to go bad & evaporates while eating away the gaskets. They emptied the gas & replaced with fresh gas/​oil mix. Started right up. They also had replacement spring for hand clippers. The guys were at the front desk were terrific. My father is a retired gardener & we’ve been coming here more than 30 years and remember their original shop on Newland. They do great work here.

Expensive but did alright work. Took longer than expected but I would rather have quality over time frame. I also expected for the $ 150.00 for lawnmower repair they would have at least sharpened the blade no they did as little as possible.

Left my dad’s lawn mower here to get fixed and they took it with no problems. Just asked what’s wrong with it and took it. Called us few days later on its status and quote. They fixed it for a reasonable price. I would come again next time I need something fixed.

Very honest. They worked on my insulation vacuum. The carburetor went bad. They fixed it and they are very reasonable. Highly recommend them.

Quick and quality and very reasonable cost. Got my 18 year old lawn mower serviced. They had it purring quickly and only did work that was needed

I had two leaf blowers that had been sitting around inoperable for quite some time and I was unable to fix them on my own. Alan’s had them both back up and running in about a week. They’re running great now and I’m quite pleased with not only the price but also the service as well. My only complaint would be that I did have some trouble getting in touch with the service staff over the phone and didn’t receive a call back when promised nor after leaving a message on their voice mail. Still five stars though! Great place!

Alan’s serviced my sick Honda push mower a few weeks ago. It now runs great (like it is supposed to, being a Honda), literally better than it has in years. And the price was very fair.

Alan’s is the best in all areas of consumer needs. The prices are right, the sales staff very friendly and helpful, and the inventory is suited for the homeowner as well as the professionals. This is simply an outstanding business and highly recommended for any product or service!

Very helpful ladies helped us find a specific part that we needed for our lawnmower. They even let us in even though they were closing soon. Didn’t really look around but it seems they have al ot of lawn equipment and the prices don’t seem too bad.

I brought in a chainsaw for repairs here and first off they don’t even carry the brand chainsaw I brought in (poulan) but since I only wanted the fuel lines replaced and a tune up. They said they would do it any way, so I figured that I would have to leave it for a few days but I didn’t, they took it right away and said it would be ready in an hour. Awesome! So just because I had the time to kill i went inside just to do some browsing and ended up finding a stihl blower for a great price and ended up buying it. So after it was all said and done, and finding out how bad the carb was in the chainsaw and giving them the green light to basically add a carb kit to it and fix it up and clean it up, it only cost me $ 30.00 which I was super happy with. They gave me a lil discount because I bought the blower but still I feel I got a great deal on the blower and a even better deal getting my chainsaw all dialed in and running smooth. Very satisfied on there service and there prices, definitely will be back when another tool needs servicing. Thanks for the speedy service and great deals.

Rip-​off! I brought my lawnmower in there for a repair. They wanted to charge me $ 135. I took it back and brought it to my other guy. They charge me 20 dollars to tell me they’re going to rip me off.

I’ve tried the other major lawnmower shops here in Anaheim and in Norwalk CA and one cannot even compare them to Alan’s Lawnmower shop. Their service is a few days compared to weeks at the other big shops. Alan’s Lawnmower did a thorough and detailed repair on my leaf blower. The cost was way less than expected. They will only sell what is needed for your equipment. These guys and gals are A1 Class act!!!

I had to buy a chain saw and felt completely out of my element. So, as any good consumer would do I went online and checked out the best chain saws for beginners and occasional use. I went to Alan’s and was greeted by Paul who explained everything to me and was able to help me choose between a Stihl and Husqvarna saw. He showed me the basics and even started the saw a couple of times before letting me leave. I truly appreciated his help and am glad that I got a chainsaw with a little more power because I really needed it. If anyone is looking for help in the power tools area, I highly recommend this store.

Went there last Saturday. Man did they bend over backwards to help us. They assembled the Stihl tested it and gave us key instructions. very pleased.
We had been to a couple of other stores that just left us hanging with no assistance period so this was a GREAT surprise!
Plus they have a very extensive product line and good prices.

Great service. easy, simple. help your local business people !

It’s good to know that «the power of Home Depot» hasn’t swallowed up all mom-​and-​pop operations. Finding Alan’s was a refreshing reprieve from the mega, big-​box, corporate monstrosities. My experience at Alan’s was met by extraordinary service and knowledgable expertise. Selection and prices were great too! The couple extra miles more (I live close to H Depot) are worth my loyalty for a company that knows their products and are committed to personal service. I was also happy to hear that they have a repair center. I will be back with my chainsaw and edger soon…