A & J Auto Body

I checked around several places to get rims and tires and happened into this place. Surprisingly Filipe ended up getting me the best deal out of all the places I had gotten quotes from. (side note: rent a wheel next door just seemed super shady, no direct answers to simple questions and their reasoning didn’t make any sense, no feel for customer service). Filipe also took me through different styles that matched up well with my car and didn’t try and sell me THE biggest size possible like other places. He went through what would work best overall for my car performance wise and look. The only negative was it took longer than quoted (originally 1hr, ended up being a late delivery, final wait 3 hrs). Very happy with their service and price, and will be taking my wife’s jeep in next.

I was recommended to have my vehicle repaired at A & J by very reputable people, so, I took my car there. I had a minor rear ender while at a stop light. My car is less than a year old and has a pearl paint job called Red Obsession. Though a minor accident the rear bumper needed to be replaced. When I went to pick up the car I noticed the paint did not seem to match as close as I would expect from a company with such good reviews. After calling to complain I was not satisfied with the color match I was told I would need to speak with Steve (since he is the only one that can make a decision to redo the paint job) I returned to A & J and Steve and I went out to inspect my car.
After pointing out what I saw as a mis-​match in the color of the bumper and the body directly above the bumper, he agreed he could see the difference. This is when it got weird. He then started pointing out different parts of the bumper and the body and said they matched perfectly. I said, why do I not see the same difference in the color when looking at the front bumper then? He gave me all sorts of reasons why, painting on plastic as opposed to metal, reflections of light, or from off the ground, and many more.
He became very defensive when I insisted that I was not happy with the work they had done. Every comment I made was countered by Steve stating he had done his best. He even took me over to some other vehicle and angrily had me compare its bumper to the body color. Like I really care about some other car that is not mine!
The last straw for me was when I said «So you are not even willing to attempt to make this right?» He said he could not do any more than he had and would not even try to make me a happy customer. At which point I told him that I am the customer and interrupted me before I could say any more, stuck his finger in my face and said «That does not mean you are right!»
Needless to say, I left the lot very angry with his rude and unprofessional treatment of me. I have since complained to the Dealer and the car manufacturer about his conduct. Regardless of whether or not a better color match could be performed by A & J or some other body shop, his treatment of me was uncalled for. I will never take another car to A & J nor will I ever recommend them to any one I know.

Just picked up my car after repair do to a small fender bender. All work was done to the highest standard. They even sent back the front bumper to the dealer because it wasn’t up to their standards. I highly recommend A&J to anyone who needs their car fixed

Very pleased with quality of work.
Communication and speed of work great.

I was referred to A&J by my Cadillac dealer. A&J did a great job, reasonably priced, kept in contact on the status, and my car was done at the time they said it would be. Looks perfect! I would highly recommend them!

I just picked my truck up from A&J today, this is my second time having repairs done at the shop and the quality and service are amazing. Carol, Steve, Pat & Jose are all extremely helpful. This time around I paid for the repairs, I got a fair price and the same quality that A&J provided me when the insurance company paid for my repairs. The shop is Cadillac certified and had many newer and nicer cars than mine and yet I feel like I was the only customer they were helping. If you want to deal with friendly people and have a quality repairs done A&J is the place to go.

I recently used A and J Auto Body and was extremely happy with their service. My vehicle was repaired correctly, cleanly and everything, including dealing with the insurance company was done and explained in full detail. This is not the type of place any of us want to have to go to, but if you do, please give them the opportunity to repair your car. I dealt with Pat, who was very helpful and Steve, the owner was also very friendly. I would certainly recommend them to my family and friends. Thanks guys!!!

Totally pleased with A&J! From the moment I found them (on Unilocal of course) to the moment i drove my car off their lot it was a satisfying, informative, smooth, and pleasant experience. They know everything! I am a 1^st time claimer who didn’t know what i should be doing, they helped me with it all! Their relationship with Enterprise is admirable and friendly. I’m telling you, if you have been in an accident your fault or not, see A&J for your needs. I will for sure (crossing fingers i don’t need to) be back in their care.

My family has called on A&J 3 times, originally on the recommendation of our Cadillac dealer. On each occasion, they have completed the work on time, with no surprises in the budget, and to the highest standards. They are extremely reputable in their business dealings, and on one occasion, they ordered over $ 1k in parts to start work immediately without so much as a credit card on file.
Today, I picked up my car from them after a 2 week wait for a job that involved repairing a significant hit from an uninsured driver at one end, and a parking lot hit-​and-​run at the other. Not only did the car come back immaculately painted, with the various dings machined back to original specifications, but I was stunned to find that they had done an extraordinary detail job inside. That detailing did not appear on the invoice or in their original estimate. It is typical of the pride they take in their work, and their extremely fair dealings with the customer.
Even if I lived in LA or San Diego, A&J’s work has been so excellent, and their integrity so high, that as long as my car could be driven to them for repair, I simply would not consider using another body shop.

I was very disappointed with A&J Auto Body’s service, and it did not go smoothly at all. I got my car estimated at their shop, and they missed or completely ignored damages that another certified autobody caught. They provided poor explanations, and did the bare minimum for inspection, hardly what I call professional.

Was referred here by the dealer and can I just say that they have offered me quality service both on the phone and in person — each and every person from their office that I have dealt with. Kris (sp?) is very courteous and helpful and was not at all mad or made me feel like less of a human being when I kept asking her questions about my car unlike other dealers/​auto body shops, clueless though I am. Even the men in the shop (Antonio and Ernesto? sorry it took me days to write the review now I can’t remember the correct names) who worked on my car were very patient and helpful with all my queries and concerns.

Usually, when looking for a body shop, it is never a pleasant experience. First of all, your car is probably messed up, second, you are probably dealing with 4 523 650 623 calls from insurance people, and third, you are likely sore. Unfortunately, this is not the first time I have been in this situation. It would be nice if it all went smoothly, but it usually does not…
UNLESS you go to A&J Auto Body in Santa Ana.
I was referred to A&J by my dealership and I m so glad I listened! The staff is professional and sweet. They called me first thing Monday morning after my weekend message, and within 20 minutes or having the tow yard release my car, they were on their way to pick up the car for me. They called my insurance provider, set up the appraisal, and I didn’t have to do a thing! The crazy part is, THEY KEPT ME UPDATED ALL DAY!!! I did not have to chase them for any information, they knew what they were doing, and simply did it well and with a smile.
It is worth using A&J even if you have other body shops closer to you!!! The frustration and hassle they will save you is worth the extra miles (and really, they are right in the middle of OC, so it is not that far from anywhere).