Bright House Networks

Despite not giving me free internet this place was alright. People were really friendly, helpful, and knowledgable. Keeping this review short, more of a realistic response to all the mean messages people left. Probably just mad cause their broke and can’t afford basic cable

Their service is Completely Horrid! Unfortunately, they have a monopoly in my area. I can Never get everything to work. Either the Guide doesn’t work, or the On Demand doesn’t work, etc etc. I’ve had to have my boxes replaced twice already this year! I can’t wait for another company to move into this area.

The Sanford customer service was horrible. I am new to the area and went in person to see the packages and get explanations of their services; however, what I received was a non-​caring receptionist who seemed just as quick to get rid of me versus providing an type of service.
I still went with Brighthouse, because that is the only provider in my area, but if I had another choice, you can guarantee I would not give them my business based on poor customer service.

Anita is rude, unhelpful and incompetent. Just moved here looking for something comparable to Cox. Brighthouse is not even close with terrible speed ratios of 30up and 2down but it is all that is available here. Even worse was their customer service over the phone that consists of outsourced people overseas. Coming into the local branch, I spoke with Anita in the middle stall. Extremely unhelpful with comments like «maybe» we will be out to survey you location and in regards to speeds «I have no idea I just sell it». Very flippant and rude. Avoid this place like the plague.

I’m aiming my complaint at Brighthouse as a whole not on this certain location. My overall experience with this company has been a nightmare. Customer service and communication are lacking immensely. I think they spent too much money advertising «hello friend» instead of actually being one. I recently moved, scheduled a transfer, and told the rep that we were going to need an extension for both rooms because our TVs would be on the opposite wall of the cable outlet and explained what I wanted in each room, service wise. Today was my scheduled appointment and the time frame I requested was from 2−4p so I waited around for them to come. When 4:01 came, I contacted customer service (CS). The CS rep said because it was «just outside of the appointment window» to call back in 15 minutes. Wait, what? The allotted time they gave me was from 2 – 4, why should I wait an additional 15 minutes? So I called back at 4:34 and said I still hadn’t received any notification of why a tech hadn’t arrived. I understand appointments run over, things happen, etc. but nobody contacted me at any point to say, «Hey, your technician is running a little behind, he’ll be there shortly,» NOTHING. My time is valuable and it’s unsettling that Brighthouse doesn’t consider their customer’s schedule. We choose a time block for a reason. Not all of us can stay home all day waiting for the cable company to arrive. So by the time my tech arrived, I explained to him what happened and even HE was done with the company. He understood my frustration and of course I didn’t direct it at him because it wasn’t his fault. So, of course, he shows up without all of the equipment because he wasn’t properly notified of what to bring, I was almost charged a ridiculous fee, and to top it off they didn’t have everything I asked for on the paperwork. So I contacted customer service and told the gentleman that I was highly upset and disappointed and he tried to resolve the issue. When the tech finished, and tried to confirm my modem number to the rep, he discovered that the CS rep who «helped» me had actually cancelled the service, so he had to redo the installation. Yea fun times. This company is NOT worth the money they charge or the business they claim. Brighthouse was not very «friendly» in my opinion, to me, or to the tech. During one of the installations, he contacted a rep for some information, the lady he spoke to was so nasty and snappy with him. Needless to say when I find a better company, I’ll be switching ASAP. They didn’t even offer me something complimentary for the hassle or anything. I’m not one who complains for free stuff but damn I pay a lot for my cable, so it should be done right or they should make it right, is all I’m saying.

Its been about a year since I had to change out my DVR and yet again we have to change it out.
if you live near the UCF area and your dvR goes out and its the weekend, this is the closest Bright house to get a new box. For some god forsaken reason bright house put this location in the industrial area of Sanford. The location is extremely hard to get to near nothing.
Bright house makes a fortune closes up most of the locations on the weekend and then puts the closet location out in no where land. We had to wait in a line with twelve people from all over the central florida area.
Now I am not giving the one star to the employees at this location they did their job. I give the one star to Bright house for not having closer locations. Those cheapskates aren’t giving us good customer service forcing us to yet again go in and get another DVR on our own time out of the way.
A few people in line were told to go to this location and then told that they cant help them. After waiting in line a half hour, and traveling from the other side of central florida. There is a reason they have one of those 7 – 11 height stickers on the door when you leave. Just saying!