Blossman Propane Gas & Appliance

Avoid them like the plague. I had an issue with their bill arriving 1 day AFTER it was due… every single month. So I could never get on a regular delivery service because I was always «late. because of that I frequently ran critically low on propane and once completely out. I took the bill in and showed it to the lady at the front desk and explain in person the problem I had been having since day one and had called about repeatedly. While there I tried to solve the problem myself by asking for a bigger tank so I would not run so low. I even offered to prepay. She said she’d see what she could do to get the bill fixed and would put me on a monthly delivery schedule. I paid my bill and left thinking I was on a regular delivery schedule. After a huge snowstorm 1 month later I discovered I had ZERO propane and they could not get to me (on a farm) to deliver more. I had a 2 day old infant in a freezing house. I called the lady who said she never promised anything. When I politely and calmly corrected her, she seemed got pissed off. (I guess she never experienced someone calling her on her BS.). She called me a deadbeat. I demanded to speak to her boss. I explained to him how she promised to help me get on a regular delivery service and was was supposed to be getting me a much larger tank, but had done nothing and now I had no propane with an newborn. His reply?. «I am proud of the job she does keeping people who will not pay their bill (I always paid my bill in full BTW) in line! People like you make my job…» He snarled and snapped at me and called me everything but a Christian. At that point I cut him off and told him to come get his tank or I’d have it on Ebay by the end of the week. I called another propane company and asked for a 500gal tank. It was delivered the next day and filled — is SPITE of the snow that made it «impossible» for Blossom to even fill their own tank. And one day later… in spite of the ice on the road etc — Blossom came a got their tank. I talked to a head honcho in Atlanta who oversees Blossman Corp who said that manager had had a lot of complaints and he would look into it. Never heard anything more. I’ve never been treated so poorly and then screamed at for complaining… The drivers for Blossman — on the other hand — are the nicest, most professional people you could hope to meet. In an early attempt to fix the problem myself I asked our guy to knock on the door when he did a fill so I could give him a check. That worked for a while, but I was not always home. Also, our guy was great about avoiding shrubs and stuff when he parked. Too bad the people in the office didn’t know anything about customer service.

Bad service. I went in on Monday to turn in my paperwork and make an appointment. They told me 3 weeks and acted like they didn’t want me to make an account with them, as in a customer was an inconvenience to their personal time (I went in during the middle of the work day). They told me someone would be calling me to schedule an appt and it’s been a week and I still haven’t heard from them. They were pushing me to go to another business the whole 5 minutes I was there filling out the paperwork. They also wanted me to take the paperwork home and bring it back when it was filled out, all 3 pages that took less them 3 minutes. I drove 30 minutes just to get there. It was the oddest feeling I have ever felt, I actually tried to be overly nice to try and make them WANT my business. I’m in shock this is how they treat people.