Alamo Rent A Car

Just returned my car to Alamo… car rental there is awesome! Shout out to Rodderick who made my pick up fast, courteous, and just plain great. I usually don’t take the time to write a review but decided this time to do it. Rent from Alamo in the Sanford airport… no hassle, easy to get in and out of the location, and finally some AWESOME customer service!

We have used the Alamo Rent A Car service at the Sanford airport 3 times now over the past three years and have always been please with the vehicles and service. The first 2 were for 15 passenger vans (lots of family visiting the same time) and this last time (Feb 2016) we rented an 8 passenger van so our family could all travel in one vehicle when our daughter and son-​in-​law came to visit.
I have to say I wish now I got the names of the customer service reps who checked us in and out — not just friendly and fast, but very happy to help and made you feel like you are a valued customer.
I would highly recommend, the prices have always been the best and we reserve online to save time.
Will use them again!

Alamo consistently exceeds my expectations, providing excellent customer service and great cars. The only drawback of Alamo compared to the other rental companies at SFB is a slightly farther walk, but it is well worth it.

Quick and easy process at the desk… even while upgrading from a lowly econobox to the Dodge Challenger… Alex was very helpful with added info and guiding us through the process.

I don’t normally write negative reviews, but Alamo keeps sending me e-​mails to submit a review.
I booked a vehicle thru Hot wire for a rate of $ 340 for 11 days and a full size vehicle two months before my trip to Orlando. Apparently I booked the car at Orlando International Airport Instead of Orlando Sanford Airport.
I get to the rental car place and they can’t find my reservation. So I have to get out of the long line I was in to call hot wire to find out my reservation number… finally I get ahold of hot wire and get there reservation number and figure out the problem is the wrong airport… seams like that would have been a lot easier for the Alamo guy to figure out.
Get back in line… wait…explain situation… guy tells me they can’t honor that rate… I can either pay 600 for a compact or take a hundred dollar can ride to Orlando International… I begrudgenly took the 600 option.
My experience sucked… I made a mistake and they doubled the rate and i was stuck with a standard size vehicle… will never rent from them again!

Hello,
I went on a trip to the Sanford area on 12/​28/​2015. I had a horrible experience with a few of your competitors. Long story short i was stuck at the Sanford airport with no car. I walked into the Alamo store at the airport and was greeted by a wonderful woman. I cannot remember her name but i do know that it was her birthday on 12/​28/​2015. I explained to her the situation and she pointed me towards the manager on duty. His name was Matt or Ryan i cannot remember. I told him my story and he said «No problem we will help» That was a weight off my shoulders. He pointed me towards the man working the counter. I think his name was Ryan he took GREAT care of me and got me in a car and on my way in less than 10 mins. Not only was he fast and helpful but the car was HALF the price of avis. The car was amazing and it made getting around on my mini-​vacation a breeze. The return was also very easy. Overall it was a great experience. This experience has made me a Alamo customer for life.
Matt Connolly, Ryan Smith and the lady who has a birthday on 12/​28/​2015. They deserve company-​wide recognition. The have made me a Alamo customer for life. If there is anything else i can do to help get these amazing employees the recognition they deserve let me know!
Thanks!

Gradually, Alamo has become my de facto rental company. They often have a lower rate (sometimes MUCH lower than sister National, which used to be my #1), and other than a couple of times with REALLY long lines that almost turned me off of them totally, they’ve done alright lately. This particular facility, from whom we sometimes rent and return vehicles, is a bit of a walk from the airport proper — so, be prepared for that, especially upon car return if you’re a ‘runner’ like me. During off hours, they have no one receiving your car, which can be confusing. Just go to the main building, and they’ll check you out. One more thing with the bigger companies like Alamo, Avis etc. (Hertz –SOME locations are just as bad as the fly-​by-​nights) — they don’t bother with nicks and dents. With the likes of Thrifty (one of the worst, in more ways than one — the ‘T’ is for «TRASHY») or Dollar (the ‘D’ is for ‘DIRTY’ cars!), they often get you to inspect every square inch of the vehicle, and have you mark on some piddly little diagram all the problem areas. The only thing is, with some of these cars being in less than tip-​top-​form (I mean, rental cars with 35K miles or MORE!!! Dollar and Thrifty!) — anyway, with these cars that are not in their prime child-​bearing age, it makes more sense to mark the areas that DON’T have any issues!
Back to Alamo… return the car from the airport side. Even though you exit through the back side on to E. Airport Blvd, you cannot return the car from their exit side — only FOOLS will try to do that, right? And of COURSE I didn’t attain to that knowledge from first-​hand experience…

Will always use Alamo now! Rented a car for a week for my honeymoon and everything was perfect! They went above and beyond to make sure we had an awesome car for awesome weather and made our week! Ryan J. Smith rang us up and deserves all the credit! Dude rocked!!!

Very fast service. If you check in online you can use the self-​service kiosks which are very easy to use. There were Alamo representatives standing by if I had had questions about the kiosk, which was nice to know. Meliah was so friendly and pleasant and professional (and gave me a tip about where in the lot to find a brand new van with only 2 miles on it) as was Michael, and it was his first day. Meliah and Michael made me feel that Alamo is a great company.

This was by far the best experience I have ever had renting a vehicle. The gentlemen that helped me was very sufficient, polite and knowledgeable. Did not try to waste my time or over sell me.

Everyone there was very helpful when checking in. Offered assistance several times in case I had any questions and car selected was clean and ran great. The return checking was quick and smooth and again employees were friendly and professional. I spoke with employee Jon Mauk when first arriving, what a pleasure to meet him. Great representative of the company. Next time there, will defiantly use Alamo again. Great experience thanks !

Easy access from airport with short walk …
Car was clean and very new…
Will return …

We arrived at Alamo we were taken care of very quickly. The representative took care of our reservation and was very courteous. Was less then 15 minutes from front door to car. Will use again. Car was clean and ready to go.

Lately wherever we go, Alamo has been our best rental car option price-​wise, and I really appreciate that! Booked online for a Thursday to Sunday rental, choosing a full-​size due to 4 of us with bags.
Note that Alamo is indeed at the airport, but a slight walk from the terminals. No problem for us. It’s off by itself compared to the other rental car companies here, but if that’s why we saved the extra bucks, I’m all for that tiny walk!
Check in on a Thursday evening appeared to be a slight wait in line, but a nice gal led us to a kiosk where we were able to confirm our reservation and check in very quickly. We were then told to go pick our full-​size car from the line of them available.
LOVE the pick-​your-​own-​car option!!! The Nissan Altima we chose was so shiny and new it had just THREE miles on it. This made Driver Husband very happy (and gave his own Juke a run for its money).
Slight dislike: Check out kiosk after choosing shiny new car. The guy working it didn’t match the efficiency and likeness level we had already achieved here. Don’t know how much of it was the car in front of us’ fault, but when we finally got our chance to check out, we weren’t feeling quick warm fuzzies. Nor were we offered a map or any other guidance… like WARNING us that there was a toll road up ahead that required exact change!
Onward to returning rental car. Gal was efficient and friendly. Couldn’t be easier. Overall I love me some Alamo!

I got a very nice car for a great price. I like having employees who are very personable to everyone that comes to their doors. They also have a very respectful plan for cashless tolls.

We reserved an economy car through their website, paid the full amount due, and even did the «check in» process so we were all set to just pick up the keys. But… they didn’t actually reserve a car for us. When we arrived they had already rented out all of the economy cars… and all of the compact cars… and all of the midsize cards… and all of the standard cars. We ended up having to take an SUV because that’s all they had left (we specifically reserved an economy car because we wanted to save on gas).
When someone makes a reservation, that should mean they reserve a car for you. There’s no excuse for renting out a reserved car (that’s paid for!) to someone else.
Aside from that, it was very cheap, reasonable fast service, and convenient to get to from the airport

The line was forever long when we got here off our flight and I was dreading the wait. Surprisingly it went super fast! The whole process of waiting to into vehicle was 15 minutes! Before we knew it we were on our way to our hotel! Drop off process was super easy as well! Great prices for our rental also! Pay ahead for a cheaper deal!

I rented a Compact from here for 4 days. The customer agent was very nice and pleasant. When I went to pick up my car on the lot I decided on a Fiat. It was very clean and I chose it specifically because of the gas mileage. It gets 40 miles per gallon. I knew I wouldn’t be traveling a lot so I didn’t choose the mileage option. I used about 130 miles total. When I went to go get gas, it only cost me six dollars to fill it back up. Maybe because I only used 3 or 4 gallons. Something told me that I should take a picture of the gas mileage and tank before I turned it I can but I didn’t. Since I pre-​paid for the vehicle online I was only charged for the taxes which was about $ 31. Two days after I turned the vehicle in I looked on my credit card statement and saw they had charged me $ 56. I immediately called them and ask them where this fee come from. They stated that I turn the car in on empty. I told them that wasn’t true. I told them to pull up the mileage and I could send my receipt. The customer service person did. She stated that I had only used 130 miles. I asked her to do the math. That mean I only used 3 gallons which equal about 6 dollars. She put in a ticket and told me they would call me in 24 hours. I waited 48 hours to call back. They end up removing the charge. PLease be aware that if you don’t pay attention they will over charge you.

I cannot say enough about Roderick, he helped me with the kiosk from start to finish. I made sure he knew it was my birthday and asked him to hook me up. I had paid for a premium and wanted a Chrysler 300 but they didn’t have any so he allowed me to pick from a group of cars and I chose the Challenger, I was off and running in no time flat. I would recommend Alamo to everybody. Great People. Great Service and awesome experience.

I booked the cheapest economy car I could find for Friday-​Monday so that my husband and I could drive to Universal Studios and to our hotel near Celebration, FL. They are the only rental company that sits a little farther from the airport but there are plenty of signs to show which way to go.
The rental process was so quick and easy since I had already checked in online and the employees were informative and friendly. For $ 63 we got a Nissan Versa for three days. The car was not immaculately clean — we found a balled up tissue and a watch in the driver’s side door and some unused napkins and hotel information in the glove compartment. Other than that, I have no complaints. There were no problems driving the vehicle. Checking the car back in literally took about 30 seconds. I’d use them again.