Verizon Wireless – Cellular Plus

My wife got me a screen cover for my iPhone for Christmas, didn’t want it so she went to return it.
She related to me what happened. First off I’m not a fan of a clerk asking «why didn’t he want it, I have one.» That’s not a big deal though.
The main issue is that out of 3 clerks no one could authorize the return. This was only a $ 35 item. We have no option but to return later… We’ll see.

Oh Man. So I went in this morning to buy my twins Gizmo Gadget Watches for Christmas. Unfortunatly I purchased two Gizmo Pal 2’s. This was my mistake. When I got home and started programing them to make them ‘out of the box ready’ for my kids I realized my mistake. I went back to the store to return them less than an hour from when I purchased them. I was aware of the $ 50 restocking fee and was hoping that since the purchase was so recent that they might smile upon me. I however was not able to get out of the $ 50 fee (X2). On top of that, this store charges a $ 15 purchase fee per device. Yes the store charges you to buy products from them! I was unable to get out of that fee as well (X2).
I went to the Verizon store in Gresham (a real Verizon store) to get the watches that I meant to purchase in the first place. They heard this story and were somewhat shocked. They do not charge a purchase fee but they do have a restocking fee of $ 30. In other words if I had made this mistake at their store I would have been out $ 60 for the restocking fee instead of $ 130 at the Sandy Verizon/​Cellular Plus store. RJ, the Gresham salesman that helped me also reviewed my bill and was able to reduce it by $ 20/​month and add an employer benefit that I didn’t have but had thought I had already set up at the Sandy store months prior. They also gave me a $ 25 rebate for each device which soothed the burn a bit.
In addition the sales people at the Gresham Verizon store were so much more knowledgeable, professional and enjoyable to engage with. Mind you this was a very busy Christmas eve and they were still awesome! It’s well worth the 12 mile trip to go to a store that will serve the customer and not gouge them for innocent mistakes.
Anyway, lesson learned. Don’t bother with Cellular Plus in Sandy.

WARNING THIS IS NOT A CORPORATE STORE!!! Don’t go here … I’ve been waiting over a month for my phone that they promised I would receive in 2 days. I keep calling and they keep placing a new order because Verizon canceled my order. I actually watched this lady complain about the same thing when I was there but was assured it was a one off situation. Ben was a super nice sales rep and the rest of the staff has been nice but this is out of control and I would highly recommend to just go to the Gresham Corp store as I’ve never had problems there! FYI — I ended up not taking my hone once it arrived because they didn’t come through with the promise of making it right. Poor ran store … DO NOT GO HERE … Commission paid employees

I was going to this store to buy my iPhone 6 a case. When’s got there it was 7:58pm. I know the store closes at 8pm. I open my car door and the ladies inside make eye contact with me and turn off the lights and open sign. I guess Verizon doesn’t like money. I just wanted to buy a case. The ladies then went I the back room, and as I left they came out front again knowing I’m leaving. This was on4/​16/​15 at7:58pm. Maybe the manager will know which crew this was.

No energy from sales team & service was so slow, I’m still in here waiting for over 2 hours to upgrade a device. Sales people don’t even look up to acknowledge other guests walking in to let them know they will be right with them. No music in the store just cold, quiet and everyone here has been here just as long and nothing gets accomplished. Makes me want to cancel Verizon all together, this sucks!!!

This was a very painful experience. to say the least. Fist of all, the young lady that helped me choose a phone for my daughter’s 13^th birthday told me that if she didn’t like the phone, or if it didn’t work, then I could replace it with another phone within 14 days. Fine and dandy. What she did NOT tell me was that there would be a $ 50 restocking fee!
So, the iPhone 4s was pretty short of Gigabytes, and my daughter wanted to get a newer iPhone 5c. So when we went back to replace it with a newer phone we got hit with the restocking fee. I informed them that at no time had I been told about this. They pointed to a small sign on the wall stating this info, and to the fine print on my signed contract. Okay, lesson learned. ALWAYS READ THE CONTRACT!
We paid the $ 50. It then took about 2 MORE HOURS (not exaggerating) to transfer the number to the new phone. It felt like I was buying a car, and it took just as long.
Lesson #1: Cellular Plus is not actually a Verizon store, but only Authorized to SELL Verizon phones. The signage makes it seem like it’s an actual Verizon retail outlet. It’s NOT!
Lesson #2: Read the contract

Couldnt find what I wanted at my verizon store so I went here and was able to find something. they have good selection.