Larry H. Miller Chrysler Jeep Dodge Ram Sandy

Big shout out to Chris and Riley at Larry H Miller Chrysler Jeep in Sandy! For being our guide and host this weekend at the 4×4 Winter Jamboree in Sandy Hollow. They made a first time wheeler feel safe and comfortable and they fixed us right on the trail when we broke. You guys ROCK! Thanks for a great weekend.
Staci Dunn.

My pregnant fiancé came in to buy a jeep, with her girlfriend, she ended up buying it, but the 1 star is for the sleezy sales rep, who thought it was a good idea to tell my preggo fiancé that he loves sleeping with pregnant women. What a creep!

If I could give six stars I would. Let me start with that no one wants to go car shopping. You always feel like you have to watch out for being taken. But my experience at this dealership was A+. And our sales rep Colby rocks. I can’t say enough good things about Colby. He was easy to work with. The first thing he did was have us sit down and he wrote out a list of what we were looking for. He told us about a couple of Jeeps he thought would work. And the first car he brought up ended being the one we bought. It has been perfect. We ended up having a problem a few weeks later with the battery and Colby took care of us even to the point of driving the car back to our house himself after they took care of the issue. That is amazing customer service. I would recommend this dealership and especially Colby. Be sure to ask for him and tell him I sent you.

On vacation pulling our trailer… Our lift pump went out on our cummins ’02 ram. We called 20 places, this crew got us in and on the road in one business day!!! If our beast ever dies in Utah again we will be back! Thank you! Very kind helpful staff!

Took my car in as a last minute favor for the nice ladies upstairs and got my car returned with scratches all down the left front bumper. They then tell you that they have a piece of paper (which no doubt they just made up.) That shows the front left bumper circled for damages. They then tell me that this inspection is done every time without fail, yet all my other areas on the car with damage were not marked just the location I asked about. This was also about 5 minutes after their service department manager (If you call their leadership at this location that) had walked away to go «Check the service bay».
Talked to management upstairs and basically was told it’s your word against ours. I asked to see the cameras which surprise, surprise do not exist at this location. I then told them their was red paint under my car to which they said «We have lots of blue and some yellow but no red.» Yet there are red fire curbs everywhere in their parking lot, and some potholes that would make your shocks cry.
When asked how they want to handle this they informed me that the scratches were there between my house and their dealership. They also informed me that «Their employees always 100% without a doubt follow every single policy and procedure (I know what you’re thinking why have management then with a perfect workforce! My thoughts exactly. Seems to me like Larry H. Miller could save TONS of money by downgrading their management at this location since all their employees are already perfect even the girl hiding under the counter on her lunch break at the service department)
I had a feeling about the car being mistreated and as we walked out when they brought it back we inspected the car and noticed the scratches all down the front left bumper which we immediately brought to their attention. Got pushed aside, blown off and the good old run around. They then informed us that their techs do a walk around and the only part on the car circled happen to be the very spot we were talking about even though their was damage on the car in other locations that they did not mark on «their inspection»! Also the inspection they do that shows damages that they found before performing any service on your vehicle are not presented to you until after you lodge a complaint. It is not offered or performed as you pull in.
After all this the manager had the audacity to say «Come on it’s a used car.» All of which I have recorded as I was recording all my conversations with them.
If you must go here I’m truly and deeply sorry. The service from management is so lack luster it makes you think they just threw bodies into situations to fill voids. Worst customer service I have ever experienced.

Today I took my car to lhm service. After getting home and getting back in my car I notice a dent on my door and I call the service manager and he assures me that it couldn’t have happened from an employee at their dealership. I’m pretty sure if I did It, I would not be dumb enough to say it was from the dealership. This is the third mark I’ve gotten on my brand new car from taking it to lhm dodge service in sandy. I was told that I can bring it in and they can tell me if it was them or not. Really disgusted with this dealership.

Straight to business, no hi how are you? Or how may I help you? it’s…“Yes?!” I was very hesitant on coming to this location after reading the negative reviews. But I’m from Canada driving thru so I thought I would just stop by and pick up a part for my 2012 caravan. Got my part and was out the door in 5 minutes. This is not a negative review but politeness goes a long way if you want repeat business I guess.

This dealership is absolutely fantastic and I would highly recommend them to anyone looking to purchase a car! I had an absolutely horrible car buying experience at a separate LHM dealership, so I started making a few phone calls in order to look around for other options. After talking to Michael Lobdell, he stepped up to the plate and really hit it out of the ballpark. After only 20 minutes on the phone with him, he found the exact car that I was looking for at a much lower price than the previous dealer, and he even arranged to have the car delivered directly to my house. Now, that is some seriously wonderful customer service there!
I truly appreciated Mike Lobdell stepping up and saving the day, and helping me and my family get the car that we were looking for.
I would definitely recommend Larry H. Miller in Sandy to anyone looking to purchase a car, as well as be treated right during the process. Speak to Mike if you can, I am sure he will take care of you as well as he did me. Highly recommended!

Great Experience
This was one of the most painless and enjoyable car buying experiences I have had yet. Sale Rep (Katie) was easy going and very helpful. We were in and out within in just over two hours with one of the most non «haggling» experiences in buying a car ever. Got what we wanted for our trade in (without having to go back and forth) and drove away in a shiny new Jeep that we both loved. I would recommend Larry H Miller, especially Katie as a sales rep to my own family and friends.

I wish I could give negative stars. This place has the WORST service department. I took my car in on Wednesday after hours and left the key and note in the key drop. They hadn’t called me by noon the next day so I called them. They said they hadn’t been able to look at my car yet. They said they would call back. They didn’t. I called at 5 pm. They still hadn’t even looked at it. Finally Mitch called me on Thursday and explained what was wrong and gave me an estimate. I said I would think about it and let him know if I wanted them to go ahead and fix it. He called me back an hour later and said, «You said to fix it, right?» I told him that I said no, I had said to wait until I called him back. He was very confused and said he put the paper in the wrong box. Friday I called him back and left a message since he didn’t answer. I asked how long it would take to fix it if I decided to go ahead, would it be done Saturday or would it be there all weekend? He never called back. So Saturday around noon I went in to pick it up. The guy waiting me went to look for my car and came back and said it was completely taken apart. I told him I had not authorized any work to be done. He said he had no idea what was going on, maybe they were still figuring out what was wrong or fixing it or something. (The guy was clueless). He also said they couldn’t put it back together until Monday because the guy who took it apart wasn’t there. I told him they would have to give me a loaner or pay for a rental car for me for the weekend. So of course he had to go talk to someone who was equally as clueless about what to do. They tried to call Enterprise to get a rental but they were closed. So they looked at me and said, «Enterprise is closed.» I said well they’re certainly not the only rental company in Utah. They said that was who they had a contract with. I said that wasn’t my problem and that they better either have my car put back together or get me a rental car. I left and told them to call me within an hour. Of course they didn’t so I called them. They said they put the car back together and I could go pick it up.
I wish that was the end of this story but it’s not. I went to pick up my car and when I started it, the check engine light was on as well as another light that I had never even seen before. (Looks like a lightening bolt.) Neither light was on went I took the car in. So I went back in, the guy came out, tests it, listens to it, opens the hood… basically they have no idea why the lights are on. Their response was that when they unplugged the sensors it must have done something so just drive it and the computer will reset and the lights will go off. Wow. The worst part? I was on my way to go car shopping (definitely not at a LHM dealership) and trade that car in. Do you think they would even look at my car as a trade in with the check engine light and whatever the other is on? Of course not. So I spent two hours and $ 15 worth of gas driving around, 100 miles, and the lights still have gone off. And I couldn’t get the new car I was hoping to get and will most likely have to dump more money into the car because of their stupidity and incompetence. Good thing I have friends who are lawyers.

Avoid this place! Went in on Memorial Day cause my wife, son, 10 month old daughter and I had a couple hours to waste to look into buying a 2014 Town and Country for the family. We arrived and looked at the demo for about 20 minutes on the showroom floor and granted it was busy I thought it would have been polite to say «how you doing folks, we will be with you in one minute», but instead we were ignored by everyone. Even the snobby looking blonde girl with her head set on at the customer service desk right next to the demo we were looking at. We decided to leave since there are a few more dealerships within a 30 mile radius and on the way out I was visibly frustrated and talking to my wife. A salesperson that looked more like a GM with his Tommy Bahama looking shirt on decided to come over and ask what my problem was. I explained my situation and told him I said «f@*k it» and left after no one even greeted us. In fact 2 other gentlemen walked in after us and were greeted immediately, so that added to the frustration. The GM looking guy didn’t seem to like my response to their terrible customer service and he said «good leave if you’re going to use profanity towards me.» The fact was I said «f@*k it» to myself because I was tired of the terrible service. If I had said «f@*k you» that would have been different, but baby ears obviously didn’t know the difference. We left the dealership and went to the Salt Lake Jeep Chrysler Dodge dealership on South State Street and our salesman Ron was awesome. They were just as busy and he got us in and out in less than an hour. The whole staff was attentive and shaking their heads at Larry H. Miller Sandy staff after I explained my story. We are buying a 2014 Town and Country from them on Wednesday. I think it is funny how some of these salesmen can totally ignore you on a busy day, but on a slow day they won’t leave you alone. I took comfort in the fact that at least I’m not a car salesman and I don’t have to live my life being an inconsiderate prick.

Service dept. is admittedly slow, but at least they are friendly, the mopar parts dept. on the other hand are the worst! I stand there for 10 min and since I’m not «one of the boys» they won’t even talk to me. I had to just walk away while they B.S. With each other, screw it, I’ll just buy my stuff online

Awesome Experience! The sales associate Darren D. was very helpful and friendly and really made the vehicle shopping experience easy. Everything from ordering my vehicle, the financing, and picking up the car was easy and smooth. I will definitely be recommending my friends and family to Darren D. and this dealership should they need a new vehicle in the future. Thanks guys for an awesome experience!

The service center here is HORRIBLE. This is my third oil change and every time it has taken longer than 2 hours. Even though I have a scheduled appointment. I will never come here for a service appointment ever again.
I do love my car and had a fantastic buying experience. But the service is awful. Don’t get a service plan here. Just don’t do it.

I just traded in my ford flex here. After driving my new/​used car for a little bit I decided I wanted a flex again. Darren was the sales associate that helped me and when I asked him about trading again so soon for a flex he was very helpful and understanding. He didn’t treat me like I was stupid and he went out of his way to help me find the exact car that I had in mind. And he helped me stay right within my proposed budget. Everyone at the dealership was helpful and accommodating. I have small children and Darren made it as painless as possible both times. He got us in and out fast and even helped entertain my toddler!
Thank you DARREN!

These folks did a fantastic job last week getting me and my family out of our big gas-​guzzling Suburban, and into a far mor economical, fully loaded Grand Caravan! The entire process was a pleasure. Nate (our salesperson) was awesome, and the financing terms and process with Ryan was quick and easy. These guys (and gals) rock! THANKS SO VERY MUCH!

BEWARE!!! Not the best! I just bought a 2013 Ram 2500 diesel 4×4 from LHMiller in Sandy. I drove 420 miles to do this deal with them as they did easily have the best price. My salesman STEPHEN MILLER was great and exceptionally helpful. HOWEVER, THAT IS WHERE THE GOOD PART ENDS. When I was taken out to first see my new truck in person, IT WAS ABSOLUTELY FILTHY as the detail job was horrible. THERE WAS COPIOUS AMOUNTS OF ARMOUR ALL EVERYWHERE EVEN ON THE UNDERCARRIAGE OF THE TRUCK!!! So much if it that it was dripping off of everything! The engine compartment was untouched by the detail shop and very dirty as well. There was tree sap left in several spots on the roof of the truck which Stephen saw were removed, but one was missed due to lack of good cleaning and detailing. The inside of the vehicle looked more like a used vehicle prior to detail than new! I had to take immediate delivery so as to turn around and head home ASAP.
To LHMs credit, after many emails with sales managers etc did make it right and pay for two courtesy details in my hometown. I also requested a new engine cover for the cummins diesel as the one on the truck when I took delivery was permanently stained by something the detailers used on it after I complained it was dirty,…the one they sent me looked totally different so I attempted to find out if it was indeed the correct one, THIS TOOK 2 WEEKS!
All in all this was an average experience, yea their price was better than many many other dealerships, but I must say their ATTENTION TO DETAIL IS VERY MUCH LACKING.
Lastly the finance department experience was fine as well.

Larry H. Miller fixed my car after another dealership tried twice unsuccessfully. The head mechanic took the time to ride in my car, listen to the noise, and even drive the car to feel the issue personally. They then took the time to repair the car right. They even arranged for an after hour pick up.

Originally I was not very much happy in the beginning.
but I have contacted Cory Nannemann and everything was solved in a best possible way!!!
I am happy that LHM Dodge Sandy employ customer oriented people!!!
Good Job!

Worst service experiences of my life
I have come here several times over the last 3 years to have service done on several of my vehicles. But I have now reached a point that I will not go back. The service is terrible and the staff is incredibly dishonest. They have caused more than $ 2,000 in damages to my vehicle and are the most crooked business in the area. Save yourself the trouble and go somewhere else.