BEST WESTERN PLUS Cottontree Inn

Great place clean, quiet, great services, shuttle, close to many restaurants and shopping. Offers a decent breakfast, good coffee, awesome hot cookies. Nice remodel, with attractive furnishings. And the staff were so very nice.

Clean rooms, friendly staff. Pet friendly. Could use some updating in the pool area. Otherwise, great stay.

Great hotel! Pet friendly with a nominal fee compared to others (Residence Inn) that were $ 100 non-​refundable! Our suite room was spacious and great for our family of 4! Centrally located to many businesses. I would definitely stay here again when passing through.

This hotel looks great, nice big comfy bed & clean room. We had a terrible night sleep every night we were here (3) and mostly because of the air con. The first night we left it on all night, it would turn on and warm the room back up every time it dropped, and it was so noisy every time we did it. We turned the fan down to low and it didn’t help. The next night we turned it off, the room stayed warm but the air was so stale it was hard to breathe. The last night was pretty much the same. Also, someone got up early to go to the toilet and I woke to the sound of pee and the system running after flushing.
We’re always grateful for a place that has a free breakfast. We’ve stayed in a lot of places that have them. This one was not that good. Everyday was scrambled eggs, a meat, potatoes & waffles in the hot section. There was also oats, cereals, fruit, yogurt, toast, bagels & pastries. Every morning the eggs were dry, the waffles were either dry or doughy, one day the potatoes were dry, the pastries were dry on the first day too but Sunday morning they were much better. The left side of the toaster was not as good as the right side at the same temperature level. Most of the tables in the dining area are shoved right under the booth seat because they are wobbly too. Shoving them up prevents the wobble but you can’t sit under the table unless you move it out.
There was also one day where the room was cleaned but the tea, coffee and towels not replaced. Normally I don’t mind when there’s a notice saying they are enviro friendly & saving the planet one towel at a time but in this case, they did it once properly & not again.
Upon check-​out the clerk asked «so I’ll just charge your room to the credit card you gave us?» Ah NO, it was fully paid upfront on Expedia thanks!

We thought the location of this Best Western was odd; finding the driving around Salt Lake City crazy, we missed the street we needed and had to find the hotel by driving through a car dealership (note the hotel address of Auto Mall Drive) and driving a sort of back road behind other car dealers. However, this was a very big and quite comfortable hotel, obviously a place that does a lot of business. We had no problems with the room or the cleanliness of the hotel.
One of our problems was not knowing the area and trying to get some food delivered. My husband went down to ask at the front desk and didn’t find them too helpful when it came to getting food. They gave him a list of places that deliver but the list didn’t even say what kind of food the places offered. We ordered from an obvious place, a pizza place, but it took a full hour for delivery. We almost wished we were back in one of the quiet places we’d stayed on our road trip, like an Iowa town. The people we encountered here working the front desk were in their twenties and didn’t seem as keen on customer service as in some places we’d stayed.
We also thought the layout of the breakfast area was odd, with coffee in one place and the rest of the food around two corners. The hot offerings for breakfast seemed good when looked at but were pretty darn tasteless. However, everyone could find something to eat.
By the way this hotel charged us although we had prepaid through a travel web site. If I hadn’t studied our bank statement and caught this, we would’ve paid twice for this stay. Not cool, Best Western.

Very good place to stay. Room was clean, beds where comfortable. They had full breakfast and the office staff was very friendly.

I stayed here for my wedding in May. I booked a suite for my bridesmaids and I and some out of town family stayed there as well. The rooms were really nice. The suite wasn’t as roomy as I would have hoped, but it was still enough room for the 6 of us. The included breakfast was really awesome, and the 24 hour indoor pool was a great benefit! We also got to use the shuttle that would take you anywhere within 5 miles of the hotel. They were prompt and the front desk was able to help us with whatever we needed! The coffee and cookies were wonderful as well! I am very happy we stayed there. The mall is very close and there are some great shopping and dining options nearby. And very close to the freeway which was convenient.

Great customer service! Love that there is hot coffee available 24 hours. Would like it if pool/​spa area had adult only designated time. Wasn’t able to get in there due to large volumes of children.
Room was spacious. Toilet may be a challenge for those needing to stand, the towel rack is in the way. Tub/​shower was spacious and clean and had great pressure and places for shampoo etc. Sink had soap dish which is a huge plus for me.
Plenty of food and shopping nearby.

This is your run of the mill MOTEL — it is not a HOTEL, but a MOTEL.
It was remodeled within the past 10 years.
This is a 5 STAR motel if you live in a trailer.
Each room has a refrigerator (but no microwave oven — go figure!). The refrigerator is noisy, as the compressor cycles on/​off. I eventually turned it off so I could sleep.
They offer free breakfast each day (6 – 10). The food is not the greatest, cereal, toast, eggs, bacon/​sausage, milk, coffee, juice — enough to get going in the morning. Grab some fruit (apple, orange or banana) for your mid day snack!
The rooms are okay. Every night and morning I was awaken by rude guests SLAMMING DOORS. The doors need «soft closers» on them.
You can hear the neighboring toilets flush, showers running, loud TVs and squeaky beds (nightly gymnastics). The motel clients are lower white class (mostly trailer trash) and they act like they are the only ones staying in the entire building.
The staff does not police the behavior of guests and allows them to run amok. Loud screaming, yelling, kids running the halls, boisterous activities in the public and breakfast areas. The parking lots can get even louder as contractors and laborers yell and parents discipline their screaming kids. Forget the college game of touch football in the back lot.
Rooms in the front face a Wendy’s burger joint that has a LATE night drive through. Rooms on the back face Auto Mall Parkway and the noise associated with a busy boulevard. Take your pick. Top floor is best — no one stomping on your head or making noise.
My bathroom was oddly shaped. The toilet was wedged into a small alcove in the corner. There was not enough room to stand up in front of the toilet. I had to pee from the side. Forget wanting to sit & read the paper.
The room was clean and it had a decent amount of lighting. Still a little dark for our tastes, but okay. Free wifi for guests and tons of TV channels on satellite. You can park outside your window (though maybe a few floors up), so you can keep an eye on your car if needed.
MY BIGGEST COMPLAINT — The beds do not have blankets! The bed spread is sewn onto a sheet. They expect you to use the bed spread as the blanket. It is really thick and heavy. Seriously — it is REALLY HEAVY. If I needed the extra weight & warmth, I’d pull up the
bed spread over a blanket. As it was It was a cement covering or a thin sheet. We cranked up the heat and threw back the thick bed spread.
Bring ear plugs — it will make for a quiet nights sleep. Bring your own blanket and pillow and you’ll sleep just like at home.
The indoor pool wrenched of CHLORAMINES (that chlorine smell you get in indoor pools). What that REALLY MEANS is that there is NOT ENOUGH CHLORINE in the pool. If you smell «chlorine» then the pool is not being maintained properly. Air quality and humidity in the room are terrible. I am sure that they will have mold in the walls and corrosion of the electrical wiring very soon. DO NOT ACCEPT A ROOM ABOVE THE POOL!
The front desk made me sign a waiver — that I’d pay to clean the room if I smoked in the room. I told them the only way I’d smoke in the room was if I was on fire. Still, MY ROOM WREAKED of cigarette smoke. Apparently they do not enforce rules or do not clean thoroughly after smokers are caught. Just because they advertize NO SMOKING, does not mean that your room will not smell like smoke.

This is definitely a 2 star hotel, not a 3 star. Pluses — friendly front desk clerk, inexpensive rate and room was relatively clean. Negatives — Beds are waayyy too soft, lobby smells like chlorine from the pool (if a pool needs that much chlorine to be clean, then I don’t want to swim in it) mediocre free breakfast and very loud family reunions near the lobby and in the meeting rooms. It’s nice the hotel let’s people party the night away in their breakfast room, lobby and other rooms — but they should not book anyone not involved in the action on the first floor.
Kids roaming the halls, parents taking kids to the pool and jacuzzi at 10 pm. No wonder these pools need so much chlorine. This place seemed understaffed and disorderly. It was as if the family reunions had taken over the place with kids everywhere (and food messes everywhere — fortunately it was cleaned up by morning.)
Kids roaming the halls without parental supervision seems to be standard at some of the hotels in Utah. Don’t people in Utah worry about their kids getting into trouble? it’s not all Mormons staying at the hotels people!
There are better places to stay in Sandy than at this Best Western. If you do stay here, get a room higher than the 1^st floor.

Both times I’ve stayed here I’ve been welcomed warmly and checked in swiftly! I asked about a good place to have a nice dinner and was directed to a FANTASTIC restaurant close by and given a $ 10 off coupon! I will stay here again definatly

Stayed here recently when I visited Sandy to spend some well deserved quality time with my son. I booked this hotel on Priceline and I think it was for about $ 70/​night. Not bad for the price, but frankly I think next time I’ll suck it up and pay the extra money to stay at the Hyatt Place up the road.
Free breakfast was included — although the variety and quality wasn’t the greatest.
Luckily, I was able to get an early check in (+1 star for service).
The staff was relatively friendly, although NO WHERE NEAR the customer service that I’ve become accustomed to as of late (reference my Japan hotel reviews).
Sadly, although the hotel IS non-​smoking, my room still reeked of smoke. It was so bad that my 16 yr old son complained about the stench (Crazy right? Considering everything about him stinks).
The beds were just ok. A little saggy.
The water pressure was nonexistent. I would have been better off with a sponge bath.
GREAT LOCATION. Close to South Town mall and I-​15.
There is an indoor pool, but the chlorine levels were off the chart. Guess I’m just used to Oahu beaches.
Bottom line is that this was rated a 3 star hotel by Priceline, but that is being VERY generous. But the price was right. Live and learn. Now where is that Hyatt #?

The room was very clean and nicely decorated and the staff was friendly. The continental breakfast consisted of sausage patties, hash browns, doughnuts, toast, «omelettes» (folded eggs with a cheese slice in the middle– really not good), fruit, and yogurt. There was also coffee, juice, and a cappuccino machine. Even though it was a hot breakfast, it was pretty disappointing flavorwise, and the eggs made me feel sick. As other reviewers have said, the breakfast area is pretty tight but it’s not bad. Overall its a good hotel that felt safe, but for the price I was honestly expecting a bit more.

Stayed here for the evening when traveling though. Room was nice. Breakfast not to bad, something to get my day started. The only complaints I have was: the fridge was a bit loud as was the bathroom fan. I would stay again when in the area.

I didn’t stay here as a guest, I visited as an event attendee in one of their conference rooms. The facility is very clean, the amenities are all there — especially a nice little breakfast area, and parking/​access is super easy!
Great location. The guests were all smiling as I walked down the hallway, which is always a good sign. I’d definitely recommend this facility.

This place was enjoyable. We got talked into upgrading to a king suite and with a little bit of negotiating the price only went up a little bit. The jacuzzi tub was nice and had just enough room for two people to sit and soak their bottom halves while enjoying a bubble bath. The breakfast was pretty good, but not more than you would expect at a hotel.

Mixed feelings. Nice place, pleasant staff, room was small but clean and comfortable. All okay except for two frowns :
First, the breakfast area is tiny, more than 4 people by the hot plates and it’s a scrum, and with the table space narrow and facing each other, it’s kinda like sitting in a corridor. Food itself was hot, but items weren’t always available. Nothing to say ‘wow’. Second, when booking online the «with balcony» add-​on is deceptive. Unless you’re on the east side facing the mountains, the «balcony» is just an opening glass door, with a railing in front — there’s nothing to step out on to. Bit of a scam, to be honest…
All in all, the ‘feel’ is a more hotel than motel, freeway access is easy, and there’s ample parking. Although very busy, the room was clean and restful, and the night was relatively quiet.
In terms of the ski package and with SLC being expensive, especially during season, the value is good+. Out of season, or if just passing through, $ 100+ plus per night seems maybe $ 20 too high. If brand is important, you’ll be okay, but if cost is important, you’ll find better value elsewhere.
4 stars for the room, 3 for the frowns = 3.5 overall

I used to stay at the Best Western Airport which was conveniently located but, alas, it closed. So now when I need a home base in or closer to Salt Lake City, the CottonTree Inn Sandy is a great choice. Conveniently located near I-​15, you can quickly head off to wherever you need to go in the area.
This is another of the Plus level Best Western hotels. It is surprisingly nice and comfortable for the cost. The breakfast area is large an open with plenty of room to move around and get food. Most BW breakfast rooms I’ve seen are tight on space.
During one of my visits here I needed a place to meet for an hour and the manager kindly allowed me to use one of the meeting rooms.

This place was an AMAZING deal! I stayed here for $ 89 a night. Included breakfast and internet and the place was super clean, very nice & convenient to a lot of restaurants, a mall, and the bus line to the ski mountains. The hotel would take you anywhere you wanted at any time with their shuttle which was awesome. It only took about 30 mins to get up to Snowbird which was really convenient.

4 stars for the great value. We stayed here by chance only because we spent too much of our time wondering around Salt Lake City it became too late to drive to Vegas. I liked this one a lot, it has a charming feel to it. It also has an indoor pool which was perfect for the cold weather. The people at the front desk were friendly (gave us some discount!) except for the lady manager in the morning who was trying to take back the discount… grrr! It had a laundry facility which was so useful for us that time. I thought the over all feel of the place was clean and relaxing. There were enough parking as well and with free continental breakfast the next day, how could I complain? This is the reason why whenever we go out of town and we needed to stay over for the night, we’ve always looked for best western first (with free breakfast, ofcourse, hehehe)
:)— very clean facilities, indoor pool, friendly staff, free breakfast!
bang for your buck!
:(— too far to go back.