Alterra

This rating is for Kamilla. She did a great job spraying my house, and even helped clean dog pee off the bed when my puppy got nervous. Not part of the job description but I appreciated it a lot. Now I know how to properly clean dog pee with vinegar!

William signed us up and was really direct and transparent about the service so I signed up and later that same day Landon cam by to do the service and was prompt, polite and did exactly what they said they would do. Highly recommend this service if you have a spider, ant etc. issue.
Everything is pet and environmentally friendly also which is awesome.

We just had our initial spray by Dan P. He was very courteous and professional. He thoroughly explained the initial process as well as the quarterly treatments and costs. He showed up on-​time and greeted us with a smile. Looking forward to seeing the impact on our current bug situation. Thank you!

It’s been a completely terrible experience with this company from the beginning. Was advised by the sales person that if I didn’t like it after the initial visit I could cancel. Failed to advise of cancellation fee so I asked when I could cancel and was told after 4 treatments. I have yet to ever see a technician however they say they are coming out. I’m supposedly set up to get emails of when they are scheduled to come but only ever received one. I have no fewer bugs than when I was spraying myself. I received a call today that I hadn’t paid for the last service (never saw a bill nor was I aware they had even been to my house) I gave them my debit card to pay the bill and said that this would have been my 4^th treatment and want to cancel. I was told that I can’t cancel yet. She said that I can’t cancel until the 4^th treatment after the initial treatment. Lied to yet again. After the next treatment I will definitely be canceling. I have a neighbor that had a similar experience and we have both shared our experience with several of our neighbors. Will never do business with this company again.

Everything about my experience with Alterra has been super positive. From the door-​to-​door approach by Rene, to my technicians Sean and Jose, they were all super professional and never pressured me into anything.
I had my service completed this morning, and they were right on time… even took their shoes off before coming in the house.
Time will tell if I am pest free… but so far so good.

We’ve used Alterra for a few years now, but I just realized after my last service that I had never left a review. From the way it sounds on some other reviews of them, people didn’t understand how the service worked. We had them the first year (there’s a contract for the first year-​this was not a surprise), and we’ve continued to use them because they did their job– we had gnarly spiders where we are near the east bench in Provo, but they’ve been basically gone, even in the basement. They’ve also improved a nasty wasp situation around (and in) our wooden patio covering. Their technicians are always friendly and helpful, and the office staff is polite and happy when we call for an occasional re-​service. They’ve done exactly what we’ve needed them to do, and they’ve done it with a smile.

I work from home, so I see that Alterra really does come as scheduled each quarter and don’t skip out on every bit of preventative pest control that I am paying for. My last service by Kamilla was great – she was very friendly and made sure to ask me about any wasp nests I may have seen that she might miss, and offered to spray inside if there were any problems (never had a problem inside the house due to their excellent preventative work outside).

I had a crazy ant and wasp problem and after they came and sprayed my home I haven’t seen any since! The guy told me about a huge wasp nests he found he took it down and he cleaned all the webs off my home. He was super nice and answered all my questions! Compared to other pest control companies I’ve gone through in the past they are the best! I highly recommend this company! Good work Alterra:)

You can get a lot of weird people at your house, some you wouldn’t want to leave your wife to take care of but Kamila C. At Alterra has 13 years experience and took care of the job in minutes. Not a prob.

The technician Lane Q was very pleasant & professional. He showed up around the time that they said they would. The company even emails you a day before to remind you. I like that they will make appointments after 6pm because most of us have work all day. The other good thing is in-​between scheduled sprays if you have problems they will come out again free. I would give it a 5 Star if their price wasn’t higher then most & that they don’t do flying insects (flys, bees, moskitos).

We have had Alterra taking care of our needs regarding pests for a few years. This latest treatment was a complete pleasure thanks to CARSON FRECKLETON! He was ever so thorough and even better he explained as he went what he was treating for, how it works, and make sure that every inch of the property was treated! I have seriously never been more satisfied with your services! Thank you and keep up the good work Carson you are a «Keeper» Ferrin Singley

I would not recommend working with this company. They try to push up the services so they can get additional sprays in. That way they can start charging you $ 99 a spray. They completed our service two months earlier than expected. When they came out to spray again they told me that this one would cost. They pushed our service up 3 weeks on the first service and 3 weeks on the last service. What a rip off. Would not use Alterra again!

I am very happy with Alterra. I have been using them for over a year and they always come right out and spray as much as I want whenever I need. Tony came this last time and he was very friendly and thorough.

DO NOT RECOMMEND! Sign up at your own risk! Got mediocre results with the treatments, slight decrease in ants, no noticeable difference in spiders. Most treatments left a powdery residue around the doors to my house, which I did not like. Fulfilled my contract obligation and called in August to cancel service. Now it’s October and they just sent me a notice for my next service, so I called and said I had cancelled in August. Then I thought I should double check my credit card and yep, looks like they billed me in August too, but I’m pretty sure they never came out (they say they did). Asked for my money back but they won’t give a refund because whichever incompetent receptionist I spoke with didn’t keep a record of the call or cancellation. This time I made sure I sent cancellation in writing.

I had a good experience with the sales person, but I found that the same thing wasn’t offered that he was selling. I was told they would spray down the bottom 3 feet of my house to kill any spider webs etc. Didn’t happen. When I asked about it he said oh we do that the next appt.
Greg was my service guy and good at explaining things, did a good job. However the ant problem we have didn’t go away. So I called to do the «free retreat», and he showed up to do my paid one month service. It had been only 2 ½ weeks. The previous technician had told me how important it was to do a service between 4 – 6 weeks because of the egg cycle of spiders. I told him that this was just a retreat, he said to call the office and they would take care of the bill. When I called the office, no one answered (which has happened 3 times I have called), so I left a message and no one called me back and the charge went on my credit card. Not only that, only 2 days after the second spraying I found a huge collection of ants in my house again.
So I called again this time talking to Mari, and she seemed annoyed and put out that I was asking to have the charge taken off. She said we can just schedule as a retreat. Well this is fine if they do the whole house. And what about the spraying of the whole bottom 3 feet of my house. So far I am not super impressed. I still have bugs after 2 sprayings, the office staff isn’t super nice or accessible, and things aren’t happening that I was told was going to happen.

Do business with this company at your own risk. They are exactly as described in the reviews. Pushy, poor quality, and unethical IMO. Signed up for 1 year, wanted to cancel after 1 service but was told we could not. After we did the time and dropped $ 400, our year was up they still came and sprayed. Would not refund money on the service we didn’t order. In addition, I called the number to cancel, just like I did after the first service, and the representative said she couldn’t cancel the account and I neeeded to speak with a manager. What is this 1970? Are you kidding me. Needless to say I would not recommend this company to anyone.

We signed up for a years contract and never saw them. Even when we were home they would spray outside only and leave the bill on the door. We had to call them every couple of weeks because our spiders just kept coming. One neighbor came to tell us that Alterra came and sprayed one strip in front of our door and then left the bill and took off. ONE tiny spray for $ 90.
When the contract was over I called a highly recommended company to come look at some weird webs that were covering our back yard where my two young daughters play. A second opinion confirmed that we had a severe hobo spider outbreak! This while Alterra was supposedly taking care of us. Alterra put my daughter’s lives at risk because of what I can only guess is laziness or just general lack of caring.
Be warned.

We had wasp nests on our patio and deck and Alterra took care of the problem quickly. We haven’t seen any problems since. Thanks for the dependable service and professionalism.

Last week one of the salesman for this company knocked on my front door to offer services. At first, I have to say I wasn’t too excited because we get a lot of door to door people selling in our area, but he was super nice. I let him know that right now wasn’t a good time and he offered to come back later and left me with his name and number. I thought more about it after he left and called him back cause we have had some trouble with bees lately in the yard.
A few hours later he returned and we signed up for a Wasp/​Bee service. I scheduled the appointment for a few days later and they tracked down the hives. Turns out there was a large bee hive on the inside of our fence in the backyard and another inside the basketball hoop connection thing.
I’m happy to say that it’s been over a week now and no bees in the yard and my kids are not scared anymore. We are probably going to have them back in the fall to start spraying for spiders as well.

Every year in the spring we get ants like CRAZY! Last year I had another company spray and within weeks the ants were back and at it again. This year we called Alterra and had them come out early and haven’t had a problem with ant so far this year. The technician was very friendly and asked a lot of questions about our ant problems so he could spray in the right areas. He found several places to spray that were missed last year. I’d say you’ll be happy with these guys for sure. I know I was.